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User Guide Version 1.2 2009.8 31039406 31039406_A6_UG_FM_EN_V1.2.indd 1 2009.7.17 10:01:13 AM Important Safety Information Before using this manual, it is important that you read and understand all of the related safety information for this product. Refer to the Safety and Warranty Guide that you received with this product for the latest safety information. Reading and understanding this safety information reduces the risk of personal injury or damage to your product. Danger: Be aware of extremely hazardous or lethal situations. Attention: Be aware of possible damage to programs, devices, or data. Note: Pay attention to this important information. © Copyright Lenovo 2009. 31039406_A6_UG_EN_V1.2.indd 1 2009.8.7 4:48:15 PM 31039406_A6_UG_EN_V1.2.indd 2 2009.8.7 4:48:15 PM Contents Important Safety Information Chapter 1 Using the Computer Hardware............................... 1 1.1 Left and right view of the computer..........................................2 1.2 Rear view of the computer........................................................3 1.3 Connecting your computer.......................................................3 1.4 Computer instruction................................................................9 1.5 Keyboard and Mouse (wired)..................................................11 Chapter 2 Using the Rescue System..................................... 13 2.1 OneKey Recovery...................................................................14 2.2 Driver and Application Installation...........................................14 2.3 System Setup.........................................................................15 2.4 System Backup......................................................................16 2.5 System Recovery...................................................................16 2.6 Create Recovery Disc.............................................................16 Chapter 3 Using the Computer Software.............................. 17 3.1 Power2Go — Burning Discs . ................................................18 3.2 WinDVD.................................................................................19 3.3 Lenovo Healthcare Software...................................................20 3.4 McAfee Security Center..........................................................23 3.5 Media Show...........................................................................24 3.6 Lenovo CamSuite...................................................................25 Chapter 4 System Maintenance and Recovery..................... 27 4.1 Restoring the System.............................................................28 4.2 Backup and Restore...............................................................28 4.3 Cleaning Up the Disk..............................................................28 Contents 31039406_A6_UG_EN_V1.2.indd 1  2009.8.7 4:48:15 PM 4.4 Checking For, and Correcting Disk Errors...............................29 4.5 Defragmenting the Disk(s).......................................................29 4.6 Performing Daily Maintenance Tasks.......................................29 Chapter 5 Troubleshooting and Confirming Setup............... 31 5.1 Troubleshooting Display Problems..........................................32 5.2 Troubleshooting Audio Problems.............................................33 5.3 Troubleshooting Software Problems........................................33 5.4 Troubleshooting Problems with Optical Drives and Hard Disks..............................................................................34 5.5 Special considerations for troubleshooting Windows..............35  Contents 31039406_A6_UG_EN_V1.2.indd 2 2009.8.7 4:48:16 PM Chapter Using the Computer Hardware This chapter contains the following topics: ÿ Computer hardware introduction ÿ Information on computer connections Note: The descriptions in this chapter might vary from your computer, depending on computer models and configurations. 1 2 3 4 5 User Guide 31039406_A6_UG_EN_V1.2.indd 1  2009.8.7 4:48:17 PM 1.1 Left and right view of the computer Attention: Be sure not to block any air vents on the computer. Blocked air vents can cause thermal problems. 8 13 12 11 10 9 1 2 3 4 5 6 7 Power button Camera IEEE 1394 connector Brightness down touch button USB ports (2) Brightness up touch button Headphone connector LCD On/Off Microphone connector Optical drive eject touch button Memory card reader Built-in microphone Optical drive slot  User Guide 31039406_A6_UG_EN_V1.2.indd 2 2009.8.7 4:48:19 PM 1.2 Rear view of the computer 1 2 3 4 5 TV tuner (Select models only) USB ports (4) Ethernet connector Power connector Cable routing clip 1.3 Connecting your computer Use the following information to connect your computer: • Look for the small connector icons on the back of your computer. Match the connectors to the icons. Note: Your computer might not have all of the connectors that are described in this section. User Guide 31039406_A6_UG_EN_V1.2.indd 3  2009.8.7 4:48:20 PM 1.3.1 Check the voltage rating before you connect the equipment to an electrical outlet to ensure that the required voltage and frequency match the available power source. If your computer uses an AC adapter: Note: Use only the Lenovo provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion. 1.3.2 Connect the keyboard cable to the appropriate keyboard connector (USB connector). 1.3.3 Connect the mouse cable to the appropriate mouse connector (USB connector). Note: If your computer is equipped with a wireless keyboard or mouse, follow those installation instructions.  User Guide 31039406_A6_UG_EN_V1.2.indd 4 2009.8.7 4:48:20 PM 1.3.4 Computer stand 15˚ 5˚ Use the stand to position the display to your preference. It can be adjusted from 5˚ forward to 15˚ backward. The stand provides stability to the computer; it is not a removable part. Attention: The computer stand must remain installed at all times to ensure maximum system stability. ˚ Do.not.push.the.screen. back.beyond.the.stand’s. fixed.limit.of..degrees,. or.the.computer.could fall.over. ˚ Do.not.pull.the.screen. forward.beyond.the. stand’s.fixed.limit.of.. degrees,.or.the.computer. could.fall.over.and.the. screen.could.be.damaged. Do.not.put.your. hand.on.the.stand. joint.when.adjusting. the.screen. User Guide 31039406_A6_UG_EN_V1.2.indd 5  2009.8.7 4:48:22 PM 1.3.5 If you have audio devices, attach them using the following instructions: 1 2 Microphone Use this connector to attach a microphone (purchased separately) to your computer when you want to record sound or if you use speech-recognition software. Headphone Use this connector to attach headphones (purchased separately) to your computer when you want to listen to music or other sounds without disturbing anyone. 1.3.6 If you have powered speakers with an adapter: a. Connect the cable that runs between the speakers if necessary. On some speakers, this cable is permanently attached. b. Connect the adapter cable to the speaker if necessary. On some speakers, this cable is permanently attached. c. Connect the speakers to the Headphone port on the computer. d. Connect the adapter to the power source.  User Guide 31039406_A6_UG_EN_V1.2.indd 6 2009.8.7 4:48:24 PM 1.3.7 If you have powered speakers without an adapter: a. Connect the cable between the two speakers, if necessary. On some speakers, this cable is permanently attached. b. Connect the cable to the speaker if necessary. On some speakers, this cable is permanently attached. c. Connect the speakers to the Headphone port on the computer. d. Connect the power cord plug to the power source. Note: Some models are not equipped with external speakers. 1.3.8 Connect any additional devices that you have. Your computer might not have all connectors shown. 1 2 3 4 9 USB connector Use this connector to attach a device that requires a USB connection. Network adapter connector Use this connector to attach the computer to an ethernet-type local area network. IEEE 1394 This connector provides connection to several types of consumer electronics including digital audio devices and scanners. TV-Tuner connector Only supported on systems with optional TV tuner card. User Guide 31039406_A6_UG_EN_V1.2.indd 7  2009.8.7 4:48:25 PM 1.3.9 Connect the power cords properly to grounded electrical outlets. 1. Plug the power adapter cord into the back of the computer. 2. Plug the power cord into the AC adapter. 3. Plug the power cord into an AC power source. 1 2 3 1.3.10 If your computer is equipped with a Memory Card Reader connector, it is able to read/write data from: Secure Digital (SD) MultiMediaCard (MMC) xD Memory Stick (MS) Memory Stick PRO (MS pro)  User Guide 31039406_A6_UG_EN_V1.2.indd 8 2009.8.7 4:48:25 PM Secure Digital PRO (SD pro) 1.4 Computer instruction Press the power button on the side of this computer to turn it on. Note: The buttons at the bottom of the screen are touch buttons. When you touch these, the indicator lights turn on. User Guide 31039406_A6_UG_EN_V1.2.indd 9  2009.8.7 4:48:27 PM Important information on how to use this computer Insert.a.disc.with.the. non-label.side.facing.the. user..The.disc.cannot.be. read.if.you.insert.it.the. other.side.up. To.eject.a.disc,.press. the.eject.button.at.the. bottom.of.the.touch. screen. Do.not.obliquely.insert. discs.into.the.optical. drive.slot..Doing.so.will. damage.the.drive.and. scratch.the.discs. Important information on how to use the optical drive 1. Do not insert 3-inch discs into the optical drive slot. 2. Insert the disc into the optical drive slot and push gently until the disc enters automatically. 10 User Guide 31039406_A6_UG_EN_V1.2.indd 10 2009.8.7 4:48:28 PM 3. Do not force the disk when it is being inserted/ejected. 4. Do not insert damaged discs. 5. Do not insert any other objects other than discs. Not following the above guidelines could damage the optical drive slot and disc. Do.not.hold.the.computer.by.the.stand.joint.only. Doing.so.could.damage.the.stand.joint. Hold.the.computer.firmly.when.you.carry.it. 1.5 Keyboard and Mouse (wired) (Only some models are equipped with wired Keyboard and Mouse). LV T User Guide 31039406_A6_UG_EN_V1.2.indd 11 11 2009.8.7 4:48:31 PM Important: Be sure that you connect all high-power USB devices directly to the USB ports on the computer, and not the keyboard. The USB port on the keyboard can be used to connect some USB devices, such as a USB mouse. Note: Not all USB devices are compatible. —— Volume down —— Volume up —— Mute LVT —— After entering Windows, press this key to launch the LVT (Lenovo Vantage Technology) program, Lenovo’s pre-loaded Home PC software. In addition to its own functions, the LVT program will allow you to start other Windows compatible software, specially configured to run on this model of computer. F2 —— Your computer has the Lenovo Rescue System installed. To learn more about this program, turn on the computer, and when the Lenovo logo appears, press the F2 key and the Lenovo Rescue System will open. Note: Only some models are equipped with the wireless keyboard and mouse or remote control. For more information about the wireless keyboard and mouse or remote control, refer to those installation instructions provided with your computer. 12 User Guide 31039406_A6_UG_EN_V1.2.indd 12 2009.8.7 4:48:32 PM Chapter Using the Rescue System This chapter contains the following topics: ÿ OneKey Recovery ÿ Driver and Application Installation ÿ System Setup ÿ System Backup ÿ System Recovery ÿ Create Recovery Disc 2 Attention: Using this program will result in a loss of data. • You can recover the C drive of the computer to the factory default settings or to the last system backup status using OneKey Recovery. With this operation, all of the existing data on drive C will be lost, whereas the content and format of the other partitions of the hard disk drive will remain unchanged. • If you want to install an operating system with the Windows Recovery DVD and back it up with OneKey Recovery, you must format the C partition in NTFS format and install the operating system on the C partition. Otherwise, the OneKey Recovery system cannot run. 1 3 4 5 User Guide 31039406_A6_UG_EN_V1.2.indd 13 13 2009.8.7 4:48:33 PM Note about the service partition: The files and relevant data used by the rescue system are saved in the service partition. Deleting this partition will make the rescue system unusable. For more detailed information, see the following instructions: By selecting Control Panel → Administrative Tools → Computer Management → Disk Management, you can see the service partition, which must not be deleted. Note: The recovery files and relevant data used by the rescue system are saved in the service partition. If the service partition is deleted or damaged by someone other than authorized Lenovo servicers, Lenovo will not be liable for any losses arising there from in any way. 2.1 OneKey Recovery OneKey Recovery is an easy-to use application. You can use it to restore your computer to the system default or a previously backed up state. Detailed Operation Procedure 1. Turn on the computer. When the Lenovo logo appears, press the F2 key on the keyboard to start the Rescue System, then you can select OneKey Recovery. Note: System Recovery will overwrite all of the data on drive C. To prevent loss of data, be sure to back up relevant data before performing system recovery. 2. Follow the onscreen instructions to select the backup task you want to restore from and disk you want to install operation system, and press Next to start restoration. 3. Please wait during the process of system recovery. Do not interrupt the operation during the recovery process. 4. After the system is recovered successfully, the software prompts to restart the computer. Restart the computer and enter the system. 2.2 Driver and Application Installation The Driver and Application Installation function in the rescue system provides a way for the user to conveniently re-install all of the Lenovo applications and drivers that were shipped with your Lenovo hardware. 14 User Guide 31039406_A6_UG_EN_V1.2.indd 14 2009.8.7 4:48:34 PM Method 1: Automatic Installation Turn on the computer. When the Lenovo logo appears, press the F2 key on the keyboard to start the Rescue System, then select Drivers and Application Installation. Follow the screen prompts to install the Lenovo Drivers and Application Installation. Click Install to start installing the Lenovo Drivers and Application Installation. The system will restart. After the system has restarted, the installation process will continue until completion. Method 2: Manual Installation In the Windows system, Click Start → All Programs → Lenovo → Lenovo Drivers and Application Installation. After starting the procedure, install all the drivers and software manually according to the prompts. Notes: 1. It is recommended not to install the software which is already on the computer. 2. Before accessing the operating system, make sure that the Drivers and Application installation has been installed automatically. After that, the manual installation function can be used. 2.3 System Setup System Setup configures the network configuration for the Lenovo Rescue System to ensure your Rescue System can connect to internet. In addition, System Setup sets and manages all passwords for the Lenovo Rescue system. 2.3.1 Launch Turn on the computer. When the Lenovo logo appears, press the F2 key to launch Rescue System. Then select System Setup. 2.3.2 Network Settings Depending on the network access mode of the computer, select “ADSL” or “LAN Connection” in the network connection modes. 1. If you select “ADSL,” input the username and password of the ADSL connection. User Guide 31039406_A6_UG_EN_V1.2.indd 15 15 2009.8.7 4:48:34 PM 2. If you select “LAN connection,” configure the IP address and proxy server of the LAN. 2.3.3 Password Management Password Management allows you to set the password for Lenovo Rescue System and manage it. The default password is blank. Set a password when you access the Password Management for the first time. If you don’t want to set a password, access the system directly and operate accordingly. 2.4 System Backup Back up your system partition to an image file. In case of a system failure, you can restore your system from this image file. In the Windows system, click Start → All Programs → Lenovo → Lenovo Rescue System. After starting the procedure, click System Backup to back up your system partition according to the prompts. 2.5 System Recovery Reboot your computer into the system recovery environment. You can choose to restore to a system backup point or the initial state. 2.6 Create Recovery Disc Create a bootable recovery disc from current system. These recovery discs are used to boot your computer and will guide you through the entire restoration process. In the Windows system, click Start → All Programs → Lenovo → Lenovo Rescue System. After starting the procedure, click Create Recovery Disc to create a bootable recovery disc from current system. Follow the screen prompts to create recovery discs. 16 User Guide 31039406_A6_UG_EN_V1.2.indd 16 2009.8.7 4:48:34 PM Chapter Using the Computer Software This chapter contains the following topics: ÿ Computer software instructions Note: The interface and function of each of these features are subject to the actual software that was shipped with the computer model that you purchased. 1 2 3 4 5 User Guide 31039406_A6_UG_EN_V1.2.indd 17 17 2009.8.7 4:48:36 PM 3.1 Power2Go — Burning Discs (This software can only be used on models with a rewritable optical drive) Power2Go is the software for disc burning. It provides various burning tools that enable you to easily store your files on CDs or DVDs. Power2Go can make common data discs, music discs, video/photo discs and mixed discs. It also supports disc duplication. Note: This software does not support the burning of VCD audio or Blu-ray disk DVDs. 3.1.1 Launch 1. Choose All Programs → Lenovo → Power2Go → Power2GoExpress from the Start menu to launch the burner program. 2. The shortcut to launch the burner software is the block icon on the desktop. To use the burner program, just drag and drop the files to be recorded onto their appropriate data, music, or video icon. 3.1.2 Starting the Burner Software 1. Choose All Programs → Lenovo → Power2Go → Power2Go from the Start menu to launch the burner program. 2. Choose a task for the burner from the task list. Then start the burner to record files. 3. You can choose the medium to burn from the disc type, and then click the OK icon to access the burner interface. 4. Select the file to be burned from the select source box, and then click the add files icon to add your files into the disc compilation column. Click the burn icon to start burning process. 3.1.3 Disc Utility The burner also provides utility tools for preparing and processing various CDs and DVDs, such as the recording of mirror files, erasing of discs, and conversion of audio. 3.1.4 Help For more information about the use of Power2Go, click the Help icon. 18 User Guide 31039406_A6_UG_EN_V1.2.indd 18 2009.8.7 4:48:36 PM 3.2 WinDVD (Some models are equipped with WinDVD software and the WinDVD Blu-ray software is only equipped on the model with the Blu-ray optical drive.) With WinDVD, you can play DVDs and VCDs. To launch the player: Choose All Programs → InterVideo WinDVD from the Start menu to launch the player. Click the “?” icon to obtain more information about WinDVD. WinDVD Blu-ray Disc (BD) is the software for playing discs. It can play DVD standard format discs and Blu-ray format discs with the optical drive. The WinDVD player includes the following basic buttons: —..Play. —..Move.backward.within.the.current.track —..Pause —..Move.forward.within.the.current.track —..Track.list —..Stop —..Go.to.the.previous.track. —..Eject —..Go.to.the.next.track —..Mute —..Volume.. User Guide 31039406_A6_UG_EN_V1.2.indd 19 19 2009.8.7 4:48:37 PM 3.3 Lenovo Healthcare Software (Only some models are equipped with this software.) Lenovo Healthcare Software is a smart software platform that helps parents to guide their children to use the computer correctly by protecting and providing a healthy computing experience for them. With the eyesight protection and brightness adjustment function, the Lenovo Healthcare Software: • Automatically monitors the distance between the child’s head and the computer display during computer operation, and prompts the child to keep a proper distance from the computer monitor. • Automatically adjusts the display brightness of the computer according to the ambient brightness. • Helps the child keep a proper sitting posture while operating a computer. The Lenovo Healthcare Software protects the healthy growth of childrens’ spines and vision (Lenovo PC Bright Eye camera is required in order to use these functions). 3.3.1 Eyesight Protection Setting 1. The Lenovo PC Bright Eye camera and Lenovo Healthcare Software work together to maintain proper distance between the computer operator and the computer display. It also automatically adjusts the display brightness to a comfortable level thereby protecting the operator’s vision. 2. This function applies only to the computers equipped with a Lenovo PC Bright Eye camera and is available only after the camera is installed. 3. For details about installing Lenovo PC Bright Eye camera, see “Installation Guide for Lenovo PC Bright Eye Camera” in this document. 4. Before using this software, you need adjust the pitching angle of the web camera to the appropriate position. 20 User Guide 31039406_A6_UG_EN_V1.2.indd 20 2009.8.7 4:48:37 PM To use this software, do the following: 1) Click Start → All Programs → Lenovo USB2.0 UVC Camera → vmcap. 2) Select Options → Preview from the pop-up window to display the image in the video capture window. Note: If there is no image display in the AMCAP video capture window, please confirm that preview in the options has been checked. 3) Confirm that Devices → Vimicro USB 2.0 UVC PC Camera has been checked. If there are other devices in this option, do not check them. Only choose the “Vimicro USB2.0 UVC PC Camera” device, and the window should display the User Guide 31039406_A6_UG_EN_V1.2.indd 21 21 2009.8.7 4:48:37 PM camera image. An image, which is caught by Lenovo PC Bright Eye camera, will be displayed in the video capture window. Adjust the position and pitch angle of the camera to ensure the whole face is displayed in the video capture window. Now you have successfully configured the Lenovo PC Bright Eye camera with Lenovo Health Care Software. 5. Click Start → All Programs → Lenovo → Lenovo Healthcare Software. 6. Click Eyesight Protection or Brightness Adjustment to adjust the camera. 3.3.2 Distance Setup 1. Select the display type according to the size of the display used. 2. Select Healthy Viewing Distance Selection to set the distance between the computer operator and the computer display. By default, a setting is selected. You can adjust the viewing distance according to your requirement. 3. Select Response Time Setting to set the duration of time before an alarm is given when the distance between the operator and the display is shorter than the healthy viewing distance. 3.3.3 Brightness Adjustment 1. Adjust the display brightness according to the ambient brightness. 2. There are three levels of ambient brightness: Dim, Moderate, and Bright. 3. When you use the computer for the first time, you should set the proper display brightness according to each level of ambient brightness. 4. For each level of the ambient brightness, the recommended display brightness is selected by default. Please adjust your display brightness to a comfortable level. 5. After the brightness setting is completed, the display brightness will be automatically changed according to the current level of ambient brightness. 3.3.4 The Limitations of the Lenovo Bright Eye Camera 1. Ensure the lens of the camera is exposed and not covered. 2. Ensure your eyes are exposed and not covered. (The function that detects the distance between the user and monitor is based on the position of the user’s eyes. Therefore, if the eyes are covered or there is a strong reflection, the distance detection may be affected.) Wear glasses may affect the accuracy of the face image verification. 22 User Guide 31039406_A6_UG_EN_V1.2.indd 22 2009.8.7 4:48:37 PM 3. The limitation of the distance detection by the camera: The minimum distance : about 20 centimters (7.90 inches) The maximum distance : about 70 centimeters (27.55 inches) The pitch angle (the face rotary angle scope in the vertical): Elevation angle: 20 degrees Depression angle: 30 degrees The horizontal rotary angle (the face rotary angle scope in the horizontal): -20~+20 degrees 3.4 McAfee Security Center McAfee VirusScan Center offers proactive PC security to prevent malicious attacks. It also provides security against multi-pronged attacks by combining anti-virus, anti-spyware and firewall technologies. Note: Connect to the Internet before activation. 3.4.1 Using McAfee Security Center Choose All Programs → McAfee → McAfee Security Center from the Start menu to launch the antivirus software. Or, Double click the McAfee Security Center on the desktop to launch the antivirus software. 3.4.2 Scanning for Viruses Click Scan on the Security Center home page. Select a task on the Scan Options pane, Click Start to launch the scan program. Upon completion, the software will pop up a system scanning report, which lists all virus files detected, and you can then quarantine or delete them as required. 3.4.3 Check for updates Click Update on the Security Center home page to check for updates. Note: Connect to the Internet before upgrading. 3.4.4 Help and Support For more information on the operation of Security Center, see product help Information in the Help option. In the help document, you can learn more about McAfee Security Center operation and settings. User Guide 31039406_A6_UG_EN_V1.2.indd 23 23 2009.8.7 4:48:38 PM 3.5 Media Show MediaShow is a new and innovative way to view and be creative with your media. MediaShow lets you be as imaginative as you want by performing the following functions: • View your photos and videos • Edit and add effects to your photos and videos • Create screen savers and slideshows with your photos • Create stylish and professional looking movies with your videos • Upload your photos directly to Flickr • E-mail photos and videos directly from MediaShow to your friends • Create discs with your photos and video 3.5.1 Photos You can manage your photos in MediaShow through the different creative functions. It has various editing functions and the ability to e-mail your photos, or upload them to Flickr. 3.5.2 Videos You can manage your videos in MediaShow through the different creative functions. It has various editing functions and allows you to e-mail your videos. 3.5.3 Create DVD Discs You can create professional looking DVD discs with themes and menus using your videos and photos through this function. You also can configure your DVD disc settings. 24 User Guide 31039406_A6_UG_EN_V1.2.indd 24 2009.8.7 4:48:38 PM 3.6 Lenovo CamSuite CamSuite is an animated messaging tool featuring customizable emotive facial animation that gives you much more fun than the conventional video chatting on instant-messaging applications. Note: If you have an instant-messaging application installed on your OS, the video device must be set manually. Refer to the following steps to quickly start using CamSuite in your instant-messaging video conference. For more details on how to use each feature of CamSuite, refer to the Online Help. 3.6.1 Capture mode In the Capture mode, you may click Snapshot or Record button to capture and share an image or a video of yourself from your webcam. 3.6.2 Avatar Live CamSuite enables you to select a customized image and use it as your avatar during instant-messaging video calls. 3.6.3 Magic Mirror You can add different expressions to enhance your face by means of Face Morph technology. User Guide 31039406_A6_UG_EN_V1.2.indd 25 25 2009.8.7 4:48:38 PM 26 User Guide 31039406_A6_UG_EN_V1.2.indd 26 2009.8.7 4:48:38 PM Chapter System Maintenance and Recovery This chapter contains the following topics: ÿ Daily Maintenance and Tools Instructions 1 2 3 4 5 User Guide 31039406_A6_UG_EN_V1.2.indd 27 27 2009.8.7 4:48:40 PM 4.1 Restoring the System The system can develop problems due to erroneous operation or the installation of additional software. If software problems develop in the originally installed software, you can restore the system by using system backup and restoration features. Note: The existing system settings will change after restoration. Check the settings of the restored system to ensure they match settings that may be critical to your needs. Use the following procedure to restore the software to a known functional level: 1. Click Start → All Programs → Accessories → System Tools → System Restore. 2. Choose either the recommended restore point, or select a different recovery time from the pop-up box. Choose the latest date when the system was running properly. Click Next to continue. 3. The system will start restoration. When all processes run to completion, the system displays a message informing you that the restore operation has completed successfully. 4.2 Backup and Restore For security purposes, you can back up the system status before you install additional software, or otherwise modify system settings. To back up the system status, do the following: 1. Click Start → All Programs → Maintenance → Backup and Restore. 2. Select the location for your backup. Click Next and follow the instructions to continue. 4.3 Cleaning Up the Disk Do the following periodically to clean up the disks and possibly enhance your computer’s performance: 1. Click Start → All Programs → Accessories → System Tools → Disk Cleanup. 2. Choose the disk you want to clean up. 3. Click the OK button to start the cleanup process. 28 User Guide 31039406_A6_UG_EN_V1.2.indd 28 2009.8.7 4:48:40 PM 4.4 Checking For, and Correcting Disk Errors To properly maintain your system, you should periodically check for and fix hard disk errors by doing the following: 1. Right-click the icon for the hard disk drive (HDD) that you want to reorganize, then select Properties from the pop-up menu. 2. Select the Tools tab, and then click Check Now. 3. Check your inspection items for the disk and click Start. Note: You cannot start error checking until the computer is restarted and initialized. 4.5 Defragmenting the Disk(s) Disk fragments are tiny unused storage areas scattered on the disk. The system cannot directly reutilize these “blank” spaces and system performance can decrease as system operations usually cause the number of unused storage gaps to increase. To defragment your disk storage, do the following: 1. Right-click the icon for the hard disk drive (HDD) that you want to reorganize, then select Properties from the pop-up menu. 2. Go to the Tools tab from disk Properties and select Defragment Now. 3. Select the time and scheme to be used by the defragging program, then start the defragmenting program. Depending on the amount of defragmentation on the hard disk drive, this procedure can take a long time (sometimes more than one hour). 4.6 Performing Daily Maintenance Tasks Cleaning the computer components Because many of the computer components consist of sophisticated integrated circuit boards, it is very important to periodically clean around the computer to prevent dust buildup. The cleaning supplies you need in order to clean the components include: a vacuum cleaner, a soft cotton cloth, clear water (pure water preferred) and cotton swabs. Attention: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. User Guide 31039406_A6_UG_EN_V1.2.indd 29 29 2009.8.7 4:48:41 PM Note: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product. The following are general methods for cleaning the components: • You can use a soft cloth to remove dust on the surface of the computer, the monitor, the printer, the speakers and the mouse. • You can use a vacuum cleaner to clean in otherwise inaccessible corners. • To clean the keyboard thoroughly, shut down the computer and scrub it gently with a wet cloth. • Do not use the keyboard until it is dry. Do not do any of the following: • Allow water to enter the computer • Use a heavily dampened cloth • Spray water directly onto the surface of the monitor or inside of computer. Daily attention should be given to LCD monitors. Use a dry cloth daily to brush dust from the monitor and keyboard. Keep all surfaces clean and free of grease stains. 30 User Guide 31039406_A6_UG_EN_V1.2.indd 30 2009.8.7 4:48:41 PM Chapter Troubleshooting and Confirming Setup This chapter contains the following topics: ÿ Troubleshooting and Problem Resolution Note: The description of the TV-Tuner card in this manual applies only to those computer models that have the TV-Tuner card installed. It does not apply to those computer models that do not have the TVTuner card installed. 1 2 3 4 5 User Guide 31039406_A6_UG_EN_V1.2.indd 31 31 2009.8.7 4:48:42 PM Solving Problems Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s). • If an error message occurs in a program, see the program’s documentation. Note: The procedures in this document were written for the Windows default view, so they may not apply if you set your Lenovo® computer to the Windows Classic view. 5.1 Troubleshooting Display Problems Problem: Blank screen or no image is displayed on the monitor. Troubleshooting and problem resolution: Check that the LCD screen has been turned on; If not, press the LCD On/Off button to turn on the LCD. If still cannot solve the problem, contact to Lenovo Customer Service. Problem: You need to change display property settings. Setting display background and icon properties: 1. Right-click the desktop anywhere except over an icon, then select Personalize from the pop-up menu. 2. From here, select the appropriate options to: • Change the desktop background • Select a screen saver • Select colors and appearance options for icons and characters • Set resolution and colors by using Display Settings options. Problem: Ripple on screen Troubleshooting and problem resolution: 1. Check for devices located less than one meter from the computer such as refrigerators, electric fans, electric dryers, UPSs, regulators, fluorescent lamps 32 User Guide 31039406_A6_UG_EN_V1.2.indd 32 2009.8.7 4:48:43 PM or other computers that may be generating magnetic interference. 2. Move any interfering devices away from the computer. 3. If the problem persists, consult with Lenovo Service. 5.2 Troubleshooting Audio Problems Problem: No sound from integrated speakers Troubleshooting and problem resolution: • Adjust the windows volume control — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. • Reinstall the audio driver • Disconnect headphones from the headphone connector — Sound from the speakers is automatically disabled when headphones are connected to the computer’s side-panel headphone connector. Problem: No sound from headphones Troubleshooting and problem resolution: • Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector. • Adjust the windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. 5.3 Troubleshooting Software Problems Problem: You are unable to exit a running program normally. Troubleshooting and problem resolution: 1. Open the Task Manager window by pressing Ctrl, Alt and Delete at the same time. 2. Select the Application tab, select the problem program, and then click the End Task button. Problem: You need to install or uninstall a program. Problem resolution: During installation never abort the install process by powering the system off or User Guide 31039406_A6_UG_EN_V1.2.indd 33 33 2009.8.7 4:48:43 PM through other drastic means. This can cause system program disorder or even failure during system initialization. During the uninstall process, never directly delete the files or folders. This is harmful to the system, and might cause a system-wide malfunction. Use the following procedure to properly uninstall programs: 1. Back up all documents and system settings related to the program before removing it. 2. If the program has its own uninstaller, run it directly to uninstall the program. 3. If the program does not have its own uninstaller, then select Control Panel from Start menu. 4. From the Control Panel, choose Programs and Functions. 5. Find the applicable program from the Programs and Functions dialog box and then select Uninstall/Modify. 6. Perform the instructions displayed to uninstall the software. 5.4 Troubleshooting Problems with Optical Drives and Hard Disks Problem: The Optical drive is unable to read a CD/DVD. Troubleshooting and problem resolution: 1. Check to determine if there is an optical drive icon in the resource manager of the operating system. If not, restart your computer. If there is still no icon, contact Lenovo Service. Otherwise, continue with the next step of this procedure. 2. Confirm that the CD/DVD has been properly placed in the drive. If not, reload the CD or DVD. Otherwise, continue with the next step of this procedure. 3. Check the specifications that came with your computer to confirm that this optical drive is supposed to be able to read this type of CD or DVD. 4. If the CD/DVD cannot be read, replace it with a known good CD/DVD such as one that was shipped with the computer. 5. If the known good CD cannot be read, visually check the operating side of the CD/DVD for defects. Problem: The capacity of the hard disk, as indicated by the system, is less than the nominal capacity. Troubleshooting and problem resolution: For computers equipped with the 34 User Guide 31039406_A6_UG_EN_V1.2.indd 34 2009.8.7 4:48:43 PM OneKey Recovery feature, the system recovery feature needs to occupy some hard disk space. This may account for the apparent hard disk capacity deficit. Further Technical Explanation: The nominal capacity of the hard disk is expressed in the decimal system, 1000 bytes. But the actual hard disk capacity is expressed in the binary system as 1024 bytes (For example, the nominal capacity 1G is 1000M, while the actual capacity 1G is 1024M). The capacity of the hard disk shown in Windows can be calculated according to the calculations in the following example: The nominal capacity of the hard disk is 40G, while its actual capacity should be: 40 x 1000 x 1000 x1000/ (1024 x 1024 x 1024) = 37G. If the Service partition of 3G - 3 x 1000 x 1000 x 1000/ (1024 x 1024 x1024) = 2.79G is subtracted, the capacity of the hard disk shown in the system can be obtained. The capacity of the hard disk as calculated using this method may be slightly different from the actual capacity due to the rounding of totals. 5.5 Special considerations for troubleshooting Windows Record the following information that may later be useful in troubleshooting system problems: 1. The serial number of the software. The serial number was shipped with the computer and was provided separately by the manufacturer. The Help Center is unable to retrieve this number. 2. The drivers for this computer model only support the Windows 7 system. 3. When you use the Windows Media Center to watch TV, be particularly attentive to the following: • In the following two situations, you must re-save a channel list: a. When you change your TV signal from digital to analog, your saved channel list for digital TV is deleted. When you want to watch digital TV again, you must create and save a new channel list. b. When you change your TV signal from analog to digital, your saved channel list for analog TV is deleted. When you want to watch analog TV again, you must create and save a new channel list. • Before you can watch teletext programming, you must set the TV tuner input signal to analog. User Guide 31039406_A6_UG_EN_V1.2.indd 35 35 2009.8.7 4:48:43 PM 36 User Guide 31039406_A6_UG_EN_V1.2.indd 36 2009.8.7 4:48:43 PM