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FALL 2009 FORD REPLENISHES COLLISION TRUCKLOAD Program Ford Customer Service Division (FCSD) has refreshed the offerings on its popular Collision Parts Truckload Program. Thirty-four new parts – all with significant list-price reductions – are now available, including radiators, grilles, exterior lighting, mirrors, steel bumpers, fascias and a wheel. Meanwhile, the other Ford competitive collision parts initiative – “Steel the Sale” – will see its current parts list remain unchanged. The program’s 54 parts – including hoods, fenders and tailgates – allow dealers to more effectively compete with the imitation crash parts in the market. On The Inside • New Technical Service Bulletins • Feature Vehicle – 2010 Taurus • Inside The Industry • Updated Cab and Box Assemblies • Clearcoat Blending Position Statement To achieve its competitiveness in the market, the Ford truckload program utilizes reduced packaging costs, in combination with discounted list prices, and passes the savings on to collision repair shops that purchase the parts from participating Ford and Lincoln Mercury dealers. “We’re continually evaluating programs to keep the most in-demand parts competitive...” “We’re continually evaluating programs to keep the most in-demand parts competitive,” said George Gilbert, manager of both FCSD part programs. “With over 400 high-demand parts currently available on the truckload program, repairers and insurers can offer our customers – Ford vehicle owners – the genuine replacement parts they want and expect at competitive prices.” The 34 parts added to the truckload program in October received list price reductions averaging 16.2 percent. For more information on FCSD’s truckload and “Steel the Sale” programs, including a list of currently available program parts, contact your local Ford or Lincoln Mercury collision parts wholesaling dealer or the Ford Collision Parts Hotline at [email protected]. October 1, 2009, Collision Truckload Program Additions Bumper Fascias Years Part Number Vehicle Description 4L1Z 17K835 BAACP 04-09 Expedition Rear Bumper Fascia 5G1Z 17K835 AABCP 05-07 Taurus / 500 / Sable / Montego Rear Bumper Fascia 5R3Z 17K835 AAACP 05-09 Mustang Rear Bumper Fascia 5R3Z 17K835 BAACP 05-09 Mustang Rear Bumper Fascia 4L1Z 17D957 EAACP 04-09 Expedition Front Bumper Fascia 5F9Z 17D957 AACCP 05-07 Freestyle Front Bumper Fascia 5F9Z 17D957 AADCP 05-07 Freestyle Front Bumper Fascia 5F9Z 17D957 BACCP 05-07 Freestyle Front Bumper Fascia Years Vehicle Description Steel Bumpers Part Number 6L3Z 17757 DACP 07-09 F-150 / Mark LT Front Bumper 7C2Z 17906 FCP 07-09 Econoline Rear Bumper 8L3Z 17906 DCP 08-09 F-150 / Mark LT Rear Bumper 8L3Z 17906 ECP 08-09 F-150 / Mark LT Rear Bumper Continued on page 2 Inside the Industry American Family Stops Using Aftermarket Parts in MO October 1, 2009, Collision Truckload Program Additions Continued from page 1 Exterior Lighting Part Number American Family Mutual Insurance has announced it has temporarily halted its specification of aftermarket crash parts in Missouri. The move follows a decision earlier this year by a state appeals court to reinstate a $17 million verdict against the insurer for its alleged illegal use of aftermarket parts as the basis for its claims payouts. American Family says the change will remain in effect as it appeals the case to the Missouri Supreme Court. LKQ Acquires Greenleaf LKQ Corporation, the nation’s largest recycler of automotive parts, has struck a deal to purchase Greenleaf Auto Recyclers from Schnitzer Steel Industries. The wholesale operation consists of 17 locations, 11 of which LKQ says will be merged with its existing locations. As part of the agreement, LKQ will sell four retail selfservice recycling facilities to Schnitzer – in Oregon and Washington – along with certain business assets related to two self-service operations in California and another in Oregon. CAA Survey Critical of CAPA Parts; Controversial Anti-Steering Bill Signed In a survey of its member shops, the California Autobody Association says 49 percent said three out of four CAPA-certified parts they receive are not equivalent to OEM parts in terms of fit, function and finish, while only 1.3 percent said they are always equivalent. The survey, conducted during the first quarter of this year, also found 43.8 percent of the respondents said directrepair agreements with insurers have led them to install CAPA parts that were not equivalent to their OEM counterparts. In a letter to California Governor Arnold Schwarzenegger, CAPA Executive Director Jack Gillis said the survey data “is seriously flawed” and that therefore “its conclusions cannot be true.” Meanwhile, Gov. Schwarzenegger has signed into law Assembly Bill 1200. The controversial measure amends the state’s anti-steering law to allow insurers to discuss “specific truthful and nondeceptive information regarding the services and benefits available to the claimant” at any time during the claims process. The insurance industry supported the bill as a way to better inform consumers, while repairer groups and the California New Car Dealers Association said it will make it easier for insurers to “steer” customers to their direct-repair shops. Years Vehicle Description 6E5Z 13008 ADCP 06-09 Fusion / Milan / Zephyr / MKZ Right Headlamp 6E5Z 13008 BDCP 06-09 Fusion / Milan / Zephyr / MKZ Left Headlamp 6F9Z 13008 ACP 06-07 Freestyle Right Headlamp 6F9Z 13008 BCP 06-07 Freestyle Left Headlamp 7L8Z 13008 ACP 06-07 Escape / Mariner / Hybrid Right Headlamp 7L8Z 13008 DCP 06-07 Escape / Mariner / Hybrid Left Headlamp YL3Z 13404 AACP 01-04 F-Series Right Tail Lamp YL3Z 13405 AACP 01-04 F-Series Left Tail Lamp 5C2Z 13404 AACP 05-09 Econoline Right Tail Lamp 5C2Z 13405 AACP 05-09 Econoline Left Tail Lamp 2L1Z 15200 ACCP 03-06 Expedition Right Fog Lamp 2L1Z 15201 ABCP 03-06 Expedition Left Fog Lamp 6C3Z 15200 AACP 06-07 Super Duty Right Fog Lamp 6C3Z 15200 BACP 06-07 Super Duty Left Fog Lamp Years Vehicle Description Grilles / GOPs / GORs Part Number 2C2Z 8200 AADCP 05-07 Econoline Grille (Chrome) 2C2Z 8200 BAACP 05-07 Econoline Grille (Med Platinum) 3L5Z 8200 BACP 01-03 Ranger Grille (PTM) Years Vehicle Description Mirrors Part Number 3C2Z 17682 FAACP 05-06 Econoline Mirror RH 3C2Z 17683 FAACP 05-06 Econoline Mirror LH Years Vehicle Description 06-09 Town Car / Crown Vic / Grand Marquis Radiator Years Vehicle Description 08-09 Escape / Mariner / Hybrid Radiator Years Vehicle Description 02-07 Sable / Taurus Aluminum Wheel Car / Minivan Radiators Part Number 8W7Z 8005 ACP Light-Truck Radiators Part Number 8L8Z 8005 BCP Wheels / Wheel Covers Part Number YF1Z 1007 FACP NCOIL to Consider Revised Crash Part and Airbag Fraud Models Proposed model bills covering both crash parts and airbag fraud remain on the agenda for the National Conference of Insurance Legislators’ Nov. 19 – 22 meeting in New Orleans. The group’s Property-Casualty Insurance Committee has been taking input and holding conference calls on the proposals this fall, after both saw significant opposition at NCOIL’s July meeting. The crash parts model would place CAPA-certified parts on par with OEM parts, while the airbag model would endorse the use of salvage airbags, among other things. The latest versions of the models, as well as comments and suggested changes from interested parties, can be found at www.ncoil.org. Continued on page 5 2 2010 Ford Taurus – Functionality, Damageability and Reparability The all-new, upscale 2010 Ford Taurus confidently leads a growing wave of new-car introductions from Ford Motor Company. Having arrived at dealers during the later part of the summer, this distinctive new vehicle combines class-leading technologies with confident, engaging driving dynamics. At the same time, Taurus SHO returns as the sporty version of Ford’s new flagship. Overview Model Availability Beginning with the first-generation Taurus, this car has been all about innovation and blazing new trails. The new 2010 Taurus is no different. From its athletically sculpted exterior and sophisticated interior to class-exclusive technologies, Taurus is once again setting new standards for others to follow. ■ SE Safety Features ■ Driver & passenger front and side airbags ■ Side air curtains ■ MyKey™ ■ AdvanceTrac® roll stability control ■ Blind Spot Information System (BLIS®) with cross traffic alert ■ Adaptive cruise control and collision warning with brake support ■ SEL ■ Limited ■ SHO Powertrain / Functionality ■ Duratech 3.5L V6 • 263 hp / 249 lb-ft torque • FWD & AWD ■ 3.5L EcoBoost V6 (SHO) Damageability / Reparability ■ The Taurus shares the same platform with the Lincoln MKS, Ford Flex and Lincoln MKT, so it will have the same under body reparability features, including three railsectioning options. ■ Front rail-sectioning procedures are available and documented in sections 50135 of the workshop manual. ■ Front door outer panels will be available for service, with the repair procedure also appearing in sections 501-35 of the workshop manual. ■ Blind Spot Information System (BLIS®) modules are located behind the rear fascia, mounted to the lower quarter panel. Please see the workshop manual for details. • Twin-turbo direct injection • 365 hp / 350 lb-ft torque (with premium fuel) ■ Adaptive Cruise Control module is located behind the front fascia. Please see the workshop manual for further details. • AWD ■ The outer body panels are steel. ■ 6-Speed Automatic (SE) ■ 6-Speed SelectShift-Automatic™ with paddle shifters (SEL, Limited & SHO) 3 NEW Technical Service Bulletins Ford Motor Company has released several collision repair-related Technical Service Bulletins (TSB) in recent months, each covering important information repairers need to fix their customers’ vehicles right the first time. Here’s the rundown: TSB 09-12-01 – Exterior Door Handle Loose Informs repairers that some 2008-2009 F-Super Duty vehicles with a build date before November 1, 2008, may exhibit an exterior door handle assembly that is loose or appears to be broken. The pivot pin that keeps the door handle in place may not be properly seated and / or may back out of position. The bulletin directs repairers to check that the pivot pin is fully seated and retained in the door handle assembly. TSB 09-17-01 – Excessive Headlamp-to-Bumper Gap Informs repairers that some 2009 MKS vehicles may exhibit an excessive gap between the headlamp and bumper cover. The gap may be caused by a misaligned radiator grille support. The bulletin outlines the service procedure involved to correct the condition. TSB 09-12-01 TSB 09-12-07 – Tick / Pop / Snapping / Buzz Noise From Door Panel Advises repairers that some 2010 Mustang vehicles built before May 1, 2009, may exhibit a tick / pop / snapping / buzz noise when using the audio system for voice broadcasts, or at high volumes or bass levels. A small piece of casting flash on the lower map pocket contacting the door panel is the source of the noise. The bulletin outlines the procedure involved to correct the condition. TSB 09-17-01 TSB 09-14-02 – Headliner Droops / Sags TSB 09-18-08 – Tailgate Appliqué Separation Reveals that some 2009 F-150 vehicles equipped with a roof-opening panel may exhibit headliner droop / sag at the rear of the panel. The bulletin directs repairers to follow the instructions contained within the Headliner Repair Kit to resolve the issue. Warns that some 2009 F-150 Platinum vehicles may exhibit tailgate appliqué separation from the sheet metal. The bulletin directs repairers to remove the appliqué and reattach it with new adhesive tape. TSB 09-15-11 – Sliding Power Window (Back Glass) Inoperative or Binding Alerts repairers that some 2008-2009 F-Super Duty vehicles with a build date before June 20, 2009, may exhibit a sliding power window (back glass) that is inoperative or difficult to open / close. This may be due to the power slider cable pulling through the passenger-end of the lower rail resulting in a binding condition. The bulletin directs repairers to replace the rear glass assembly. TSB 09-18-08 Dealers can get complete details on each of these TSBs at FMCDealer.com, while independent repairers should contact their local Ford or Lincoln Mercury wholesaling dealer for more information. 4 Inside the Industry Continued from page 2 Traffic Volume Continues to Rebound The month of August saw U.S. motorists drive 259.0 billion miles, a 0.7 percent increase from the same month last year. This follows a July jump of 2.3 percent, which was the largest year-over-year increase since 2006, and pushes the cumulative vehicle miles traveled for the year to just under two trillion, or nearly a billion more than a year ago. CCC’s New Advisory Group Meets CCC Information Services has held the inaugural session of its new Repair Advisory Panel, which was formed in the wake of a dispute between CCC and collision repairers over a bumper prompt that CCC re-applied to its estimating software. Collision repairers, insurers, paint companies, OEMs and others were in attendance at the meeting this summer, which focused on potential modifications to existing CCC software. Mitchell Partners with Thatcham Mitchell International Inc. has announced that it has established a partnership with Thatcham, the insurerfunded European repair research organization. Mitchell says the collaboration will make Thatcham’s proprietary collision repair methods available in North America for the first time. SCRS – “Repairer Driven” The Society of Collision Repair Specialists, the nation’s largest collision-only repair association, has given itself a new tagline – “Repairer Driven.” The 27-year-old organization says the move was made to re-emphasize that it’s in tune with the everyday needs of collision repairers. Side Curtain Airbags Now Standard Head-protecting side curtain airbags are now included in nearly all passenger cars and light trucks manufactured for the U.S. market. An agreement to make the devices standard – which includes Ford, BMW, Chrysler, GM, Honda, Hyundai, Isuzu, Kia, Mazda, MercedesBenz, Mitsubishi, Nissan, Subaru, Suzuki, Toyota and Volkswagen – was struck in late 2003 between the automakers and the Insurance Institute for Highway Safety, and took effect September 1st, but does not include fleet sales. Insurance Industry Remains Profitable U.S. property-casualty insurers saw their underwriting results improve during the first half of this year. That’s according to the Property Casualty Insurers Association of America and ISO, which report insurers’ net losses on underwriting fell to $2.2 billion, down from $5.6 billion for the same six months last year. At the same time, the insurers’ combined ratio – claims costs and other expenses as a percentage of revenue from premiums – improved from 102 percent to 100.9 percent. Despite those improvements, the groups report p-c insurers’ net income slipped from $14.1 billion to $5.8 billion, due mainly to sharply lower investment gains. FORD WARNS AGAINST CLEARCOAT BLENDING Ford Motor Company has released a new position statement regarding the practice of clearcoat blending. The position statement reads: Ford Motor Company does not condone or recommend the procedure of clearcoat blending or using clearcoat blending in any warranty or collision repair. Furthermore, Ford never allows for partial clearcoat blending on warranty paint repairs and strongly recommends that repairers do not perform clearcoat blending on customer-pay or insurance-pay repairs. Paint companies and vehicle manufacturers agree that a repair using this material and procedure is not robust, and that over time, the edge will begin to lift and discolor, making the edge around the repair very noticeable. To resist ultraviolet light and other environmental factors, the clearcoat needs approximately two mils of thickness, however, the millage of the clearcoat in a blended area tapers out at the edge. Ford’s position is continually reinforced in all approved paint system manuals. Furthermore, paint companies will not warrant any products if clearcoat blending has been done. The preferred process – and the one that Ford approves – is to blend the basecoat color as necessary and then clearcoat the entire panel. On a quarter panel or roof, the ditch area is usually the line to make a break point. Most Ford vehicles include a ditch area, which makes it easier to perform the procedure the right way the first time. More information on specific paint company recommendations will generally appear with their clearcoat application guidelines and mix information. PICKUP BOX AND CAB ASSEMBLY OFFERINGS UPDATED Ford Customer Service Division has refreshed its pickup box and Super Duty cab assembly programs, growing the box offerings by more than a third and adding part numbers for 2008-2010 models to the cab program. New additions to the box program include seven 2009-model F-150s and four 2008-2010 Super Duty pickups, bringing the total number of parts offered to 30. The box and cab assemblies are the same as those used in new-vehicle production, with equivalent fit, finish and structural integrity. They also include corrosion protection and dent resistance – something that is not consistently delivered with a salvage unit. “The pickup box and cab assemblies eliminate the need to order and assemble individual components and the prep work often required when a salvage unit is used,” said George Gilbert, collision merchandising manager for FCSD. “The competitive prices and ease of assembly installation combine to help reduce overall repair costs.” Both programs offer repairers other benefits as well, including a shorter delivery time – usually three to six business days after an order is submitted – and custom packaging, which protects the assemblies from possible damage during transit. To obtain a full listing of the updated part numbers, including their application data, contact your nearest Ford or Lincoln Mercury dealer or the Ford Collision Parts Hotline at [email protected] 5 Share Your Thoughts Get it right. The purpose of On Target is to provide Ford and Lincoln Mercury dealership parts departments and independent collision repair shops with the general and technical information needed to deliver efficient, high-quality repairs to Ford, Lincoln and Mercury vehicle owners. In addition, information on parts wholesaling policies and procedures, and collision repair industry activities will be featured. On Target is scheduled for publication three times a year. Your comments and article ideas are welcome. Contact On Target via fax (313)271-3055, by e-mail at [email protected] or by sending a note to Crash Parts Headquarters, P.O. Box 490, Dearborn, MI 48121. Additional copies of OnTarget are available through Ad Creator or at FMCDealer. com. Independent collision repair shops should contact their Ford or Lincoln Mercury wholesaling dealer. OnTarget is also available free of charge at Motorcraft.com under technical resources / quick guides. From the source. Ford and Lincoln Mercury Dealers are the one-stop source for all of your collision repair needs. Not only are they a great source for technical and repair information, their Ford Motor Company Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So call your local Ford or Lincoln Mercury Wholesaling Dealership today for all your Genuine Parts needs. OnTarget Produced for Ford and Lincoln Mercury wholesaling dealers and their collision repair customers. Editor George Gilbert Contributors Chris Caris Steven Lubinski Waleed Salama © 2009, Ford Motor Company 6 Dealership Information Crash Parts Order Form Use this form to provide us with the information necessary to make certain we deliver the right parts on time ... the first time! The information below can be found on the certification label located on the driver’s side door jamb. If the vehicle is damaged in this area provide us with the Vehicle ID# located on the driver’s side front corner of the dashboard. VEHICLE ID# (Need all 17 Digits) TRIM CODE YEAR MLDG. CODE MAKE BODY CODE PHONE: CONTACT: DAMAGE AREA (Circle) ( ) SHOP: FRONT REAR LEFT SIDE RIGHT SIDE UNDERBODY LEFT / RIGHT 2010 Ford TAURUS Parts Order Date Ordered: QUANTITY PART NUMBER / PART DESCRIPTION NOTE: Refer to vehicle diagrams for part identification and numbers. Date Needed: Front Bumper and Grille Hood Decklid Rear Bumper Fender