FALL 2009
FORD REPLENISHES COLLISION
TRUCKLOAD Program
Ford Customer Service Division (FCSD) has refreshed
the offerings on its popular Collision Parts Truckload
Program.
Thirty-four new parts – all with significant list-price
reductions – are now available, including radiators,
grilles, exterior lighting, mirrors, steel bumpers, fascias
and a wheel.
Meanwhile, the other Ford competitive collision parts
initiative – “Steel the Sale” – will see its current parts
list remain unchanged. The program’s 54 parts –
including hoods, fenders and tailgates – allow dealers
to more effectively compete with the imitation crash
parts in the market.
On The Inside
• New Technical Service Bulletins
• Feature Vehicle – 2010 Taurus
• Inside The Industry
• Updated Cab and Box Assemblies
• Clearcoat Blending Position
Statement
To achieve its competitiveness in the market, the Ford
truckload program utilizes reduced packaging costs,
in combination with discounted list prices, and passes
the savings on to collision repair shops that purchase
the parts from participating Ford and Lincoln Mercury
dealers.
“We’re continually evaluating
programs to keep the most
in-demand parts competitive...”
“We’re continually evaluating programs to keep the
most in-demand parts competitive,” said George
Gilbert, manager of both FCSD part programs. “With
over 400 high-demand parts currently available on
the truckload program, repairers and insurers can
offer our customers – Ford vehicle owners – the
genuine replacement parts they want and expect at
competitive prices.”
The 34 parts added to the truckload program in October
received list price reductions averaging 16.2 percent.
For more information on FCSD’s truckload and “Steel
the Sale” programs, including a list of currently
available program parts, contact your local Ford or
Lincoln Mercury collision parts wholesaling dealer or
the Ford Collision Parts Hotline at
[email protected].
October 1, 2009, Collision Truckload Program Additions
Bumper Fascias
Years
Part Number
Vehicle
Description
4L1Z
17K835
BAACP
04-09
Expedition
Rear Bumper Fascia
5G1Z
17K835
AABCP
05-07
Taurus / 500 / Sable / Montego
Rear Bumper Fascia
5R3Z
17K835
AAACP
05-09
Mustang
Rear Bumper Fascia
5R3Z
17K835
BAACP
05-09
Mustang
Rear Bumper Fascia
4L1Z
17D957
EAACP
04-09
Expedition
Front Bumper Fascia
5F9Z
17D957
AACCP
05-07
Freestyle
Front Bumper Fascia
5F9Z
17D957
AADCP
05-07
Freestyle
Front Bumper Fascia
5F9Z
17D957
BACCP
05-07
Freestyle
Front Bumper Fascia
Years
Vehicle
Description
Steel Bumpers
Part Number
6L3Z
17757
DACP
07-09
F-150 / Mark LT
Front Bumper
7C2Z
17906
FCP
07-09
Econoline
Rear Bumper
8L3Z
17906
DCP
08-09
F-150 / Mark LT
Rear Bumper
8L3Z
17906
ECP
08-09
F-150 / Mark LT
Rear Bumper
Continued on page 2
Inside the Industry
American Family Stops Using
Aftermarket Parts in MO
October 1, 2009, Collision Truckload Program Additions
Continued from page 1
Exterior Lighting
Part Number
American Family Mutual Insurance has announced it has
temporarily halted its specification of aftermarket crash
parts in Missouri. The move follows a decision earlier this
year by a state appeals court to reinstate a $17 million
verdict against the insurer for its alleged illegal use of
aftermarket parts as the basis for its claims payouts.
American Family says the change will remain in effect as
it appeals the case to the Missouri Supreme Court.
LKQ Acquires Greenleaf
LKQ Corporation, the nation’s largest recycler of
automotive parts, has struck a deal to purchase
Greenleaf Auto Recyclers from Schnitzer Steel Industries.
The wholesale operation consists of 17 locations, 11 of
which LKQ says will be merged with its existing locations.
As part of the agreement, LKQ will sell four retail selfservice recycling facilities to Schnitzer – in Oregon and
Washington – along with certain business assets related
to two self-service operations in California and another
in Oregon.
CAA Survey Critical of CAPA Parts;
Controversial Anti-Steering Bill Signed
In a survey of its member shops, the California Autobody
Association says 49 percent said three out of four
CAPA-certified parts they receive are not equivalent
to OEM parts in terms of fit, function and finish, while
only 1.3 percent said they are always equivalent. The
survey, conducted during the first quarter of this year,
also found 43.8 percent of the respondents said directrepair agreements with insurers have led them to
install CAPA parts that were not equivalent to their OEM
counterparts.
In a letter to California Governor Arnold Schwarzenegger,
CAPA Executive Director Jack Gillis said the survey data
“is seriously flawed” and that therefore “its conclusions
cannot be true.”
Meanwhile, Gov. Schwarzenegger has signed into law
Assembly Bill 1200. The controversial measure amends
the state’s anti-steering law to allow insurers to discuss
“specific truthful and nondeceptive information regarding
the services and benefits available to the claimant” at any
time during the claims process. The insurance industry
supported the bill as a way to better inform consumers,
while repairer groups and the California New Car Dealers
Association said it will make it easier for insurers to
“steer” customers to their direct-repair shops.
Years
Vehicle
Description
6E5Z
13008
ADCP
06-09
Fusion / Milan / Zephyr / MKZ
Right Headlamp
6E5Z
13008
BDCP
06-09
Fusion / Milan / Zephyr / MKZ
Left Headlamp
6F9Z
13008
ACP
06-07
Freestyle
Right Headlamp
6F9Z
13008
BCP
06-07
Freestyle
Left Headlamp
7L8Z
13008
ACP
06-07
Escape / Mariner / Hybrid
Right Headlamp
7L8Z
13008
DCP
06-07
Escape / Mariner / Hybrid
Left Headlamp
YL3Z
13404
AACP
01-04
F-Series
Right Tail Lamp
YL3Z
13405
AACP
01-04
F-Series
Left Tail Lamp
5C2Z
13404
AACP
05-09
Econoline
Right Tail Lamp
5C2Z
13405
AACP
05-09
Econoline
Left Tail Lamp
2L1Z
15200
ACCP
03-06
Expedition
Right Fog Lamp
2L1Z
15201
ABCP
03-06
Expedition
Left Fog Lamp
6C3Z
15200
AACP
06-07
Super Duty
Right Fog Lamp
6C3Z
15200
BACP
06-07
Super Duty
Left Fog Lamp
Years
Vehicle
Description
Grilles / GOPs / GORs
Part Number
2C2Z
8200
AADCP
05-07
Econoline
Grille (Chrome)
2C2Z
8200
BAACP
05-07
Econoline
Grille (Med Platinum)
3L5Z
8200
BACP
01-03
Ranger
Grille (PTM)
Years
Vehicle
Description
Mirrors
Part Number
3C2Z
17682
FAACP
05-06
Econoline
Mirror RH
3C2Z
17683
FAACP
05-06
Econoline
Mirror LH
Years
Vehicle
Description
06-09
Town Car / Crown Vic / Grand Marquis
Radiator
Years
Vehicle
Description
08-09
Escape / Mariner / Hybrid
Radiator
Years
Vehicle
Description
02-07
Sable / Taurus
Aluminum Wheel
Car / Minivan Radiators
Part Number
8W7Z
8005
ACP
Light-Truck Radiators
Part Number
8L8Z
8005
BCP
Wheels / Wheel Covers
Part Number
YF1Z
1007
FACP
NCOIL to Consider Revised Crash
Part and Airbag Fraud Models
Proposed model bills covering both crash parts and
airbag fraud remain on the agenda for the National
Conference of Insurance Legislators’ Nov. 19 – 22
meeting in New Orleans. The group’s Property-Casualty
Insurance Committee has been taking input and holding
conference calls on the proposals this fall, after both saw
significant opposition at NCOIL’s July meeting.
The crash parts model would place CAPA-certified parts
on par with OEM parts, while the airbag model would
endorse the use of salvage airbags, among other things.
The latest versions of the models, as well as comments
and suggested changes from interested parties, can be
found at www.ncoil.org.
Continued on page 5
2
2010 Ford
Taurus –
Functionality,
Damageability
and Reparability
The all-new, upscale 2010 Ford Taurus confidently leads a growing wave of new-car introductions from Ford Motor
Company. Having arrived at dealers during the later part of the summer, this distinctive new vehicle combines
class-leading technologies with confident, engaging driving dynamics. At the same time, Taurus SHO returns as
the sporty version of Ford’s new flagship.
Overview
Model Availability
Beginning with the first-generation Taurus, this
car has been all about innovation and blazing new
trails. The new 2010 Taurus is no different. From its
athletically sculpted exterior and sophisticated interior
to class-exclusive technologies, Taurus is once again
setting new standards for others to follow.
■ SE
Safety Features
■ Driver & passenger front and side airbags
■ Side air curtains
■ MyKey™
■ AdvanceTrac® roll stability control
■ Blind Spot Information System (BLIS®) with
cross traffic alert
■ Adaptive cruise control and collision warning
with brake support
■ SEL
■ Limited
■ SHO
Powertrain / Functionality
■ Duratech 3.5L V6
•
263 hp / 249 lb-ft torque
•
FWD & AWD
■ 3.5L EcoBoost V6 (SHO)
Damageability / Reparability
■ The Taurus shares the same platform with
the Lincoln MKS, Ford Flex and Lincoln
MKT, so it will have the same under body
reparability features, including three railsectioning options.
■ Front rail-sectioning procedures are
available and documented in sections 50135 of the workshop manual.
■ Front door outer panels will be available
for service, with the repair procedure
also appearing in sections 501-35 of the
workshop manual.
■ Blind Spot Information System (BLIS®)
modules are located behind the rear fascia,
mounted to the lower quarter panel. Please
see the workshop manual for details.
•
Twin-turbo direct injection
•
365 hp / 350 lb-ft torque (with premium fuel)
■ Adaptive Cruise Control module is located
behind the front fascia. Please see the
workshop manual for further details.
•
AWD
■ The outer body panels are steel.
■ 6-Speed Automatic (SE)
■ 6-Speed SelectShift-Automatic™ with paddle
shifters (SEL, Limited & SHO)
3
NEW Technical Service Bulletins
Ford Motor Company has released several collision repair-related Technical Service Bulletins (TSB) in recent
months, each covering important information repairers need to fix their customers’ vehicles right the first time.
Here’s the rundown:
TSB 09-12-01 – Exterior Door Handle Loose
Informs repairers that some 2008-2009 F-Super Duty
vehicles with a build date before November 1, 2008,
may exhibit an exterior door handle assembly that is
loose or appears to be broken. The pivot pin that keeps
the door handle in place may not be properly seated
and / or may back out of position. The bulletin directs
repairers to check that the pivot pin is fully seated and
retained in the door handle assembly.
TSB 09-17-01 – Excessive Headlamp-to-Bumper Gap
Informs repairers that some 2009 MKS vehicles may exhibit an excessive gap between the headlamp and
bumper cover. The gap may be caused by a misaligned radiator grille support. The bulletin outlines the
service procedure involved to correct the condition.
TSB 09-12-01
TSB 09-12-07 – Tick / Pop / Snapping /
Buzz Noise From Door Panel
Advises repairers that some 2010 Mustang vehicles
built before May 1, 2009, may exhibit a tick / pop /
snapping / buzz noise when using the audio system for
voice broadcasts, or at high volumes or bass levels. A
small piece of casting flash on the lower map pocket
contacting the door panel is the source of the noise.
The bulletin outlines the procedure involved to correct
the condition.
TSB 09-17-01
TSB 09-14-02 – Headliner Droops / Sags
TSB 09-18-08 – Tailgate Appliqué
Separation
Reveals that some 2009 F-150 vehicles equipped with
a roof-opening panel may exhibit headliner droop / sag
at the rear of the panel. The bulletin directs repairers to
follow the instructions contained within the Headliner
Repair Kit to resolve the issue.
Warns that some 2009 F-150 Platinum vehicles
may exhibit tailgate appliqué separation from
the sheet metal. The bulletin directs repairers
to remove the appliqué and reattach it with new
adhesive tape.
TSB 09-15-11 – Sliding Power Window
(Back Glass) Inoperative or Binding
Alerts repairers that some 2008-2009 F-Super Duty
vehicles with a build date before June 20, 2009, may
exhibit a sliding power window (back glass) that is
inoperative or difficult to open / close. This may be
due to the power slider cable pulling through the
passenger-end of the lower rail resulting in a binding
condition. The bulletin directs repairers to replace the
rear glass assembly.
TSB 09-18-08
Dealers can get complete details on each of these TSBs at FMCDealer.com, while independent repairers
should contact their local Ford or Lincoln Mercury wholesaling dealer for more information.
4
Inside the Industry
Continued from page 2
Traffic Volume Continues to Rebound
The month of August saw U.S. motorists drive 259.0
billion miles, a 0.7 percent increase from the same
month last year. This follows a July jump of 2.3 percent,
which was the largest year-over-year increase since
2006, and pushes the cumulative vehicle miles traveled
for the year to just under two trillion, or nearly a billion
more than a year ago.
CCC’s New Advisory Group Meets
CCC Information Services has held the inaugural session
of its new Repair Advisory Panel, which was formed
in the wake of a dispute between CCC and collision
repairers over a bumper prompt that CCC re-applied
to its estimating software. Collision repairers, insurers,
paint companies, OEMs and others were in attendance
at the meeting this summer, which focused on potential
modifications to existing CCC software.
Mitchell Partners with Thatcham
Mitchell International Inc. has announced that it has
established a partnership with Thatcham, the insurerfunded European repair research organization. Mitchell
says the collaboration will make Thatcham’s proprietary
collision repair methods available in North America for
the first time.
SCRS – “Repairer Driven”
The Society of Collision Repair Specialists, the nation’s
largest collision-only repair association, has given itself
a new tagline – “Repairer Driven.” The 27-year-old
organization says the move was made to re-emphasize
that it’s in tune with the everyday needs of collision
repairers.
Side Curtain Airbags Now Standard
Head-protecting side curtain airbags are now included in
nearly all passenger cars and light trucks manufactured
for the U.S. market. An agreement to make the devices
standard – which includes Ford, BMW, Chrysler,
GM, Honda, Hyundai, Isuzu, Kia, Mazda, MercedesBenz, Mitsubishi, Nissan, Subaru, Suzuki, Toyota and
Volkswagen – was struck in late 2003 between the
automakers and the Insurance Institute for Highway
Safety, and took effect September 1st, but does not
include fleet sales.
Insurance Industry Remains Profitable
U.S. property-casualty insurers saw their underwriting
results improve during the first half of this year. That’s
according to the Property Casualty Insurers Association
of America and ISO, which report insurers’ net losses on
underwriting fell to $2.2 billion, down from $5.6 billion
for the same six months last year. At the same time,
the insurers’ combined ratio – claims costs and other
expenses as a percentage of revenue from premiums –
improved from 102 percent to 100.9 percent. Despite
those improvements, the groups report p-c insurers’ net
income slipped from $14.1 billion to $5.8 billion, due
mainly to sharply lower investment gains.
FORD WARNS AGAINST
CLEARCOAT BLENDING
Ford Motor Company has released a new position statement regarding the
practice of clearcoat blending. The position statement reads:
Ford Motor Company does not condone or recommend the procedure of clearcoat blending or using
clearcoat blending in any warranty or collision repair. Furthermore, Ford never allows for partial clearcoat
blending on warranty paint repairs and strongly recommends that repairers do not perform clearcoat
blending on customer-pay or insurance-pay repairs.
Paint companies and vehicle manufacturers agree that a repair using this material and procedure is not
robust, and that over time, the edge will begin to lift and discolor, making the edge around the repair very
noticeable. To resist ultraviolet light and other environmental factors, the clearcoat needs approximately
two mils of thickness, however, the millage of the clearcoat in a blended area tapers out at the edge.
Ford’s position is continually reinforced in all approved paint system manuals. Furthermore, paint companies
will not warrant any products if clearcoat blending has been done. The preferred process – and the one
that Ford approves – is to blend the basecoat color as necessary and then clearcoat the entire panel. On a
quarter panel or roof, the ditch area is usually the line to make a break point. Most Ford vehicles include a
ditch area, which makes it easier to perform the procedure the right way the first time.
More information on specific paint company recommendations will generally appear with their clearcoat
application guidelines and mix information.
PICKUP BOX AND
CAB ASSEMBLY
OFFERINGS UPDATED
Ford Customer Service Division has refreshed its
pickup box and Super Duty cab assembly programs,
growing the box offerings by more than a third and
adding part numbers for 2008-2010 models to the cab
program. New additions to the box program include
seven 2009-model F-150s and four 2008-2010 Super
Duty pickups, bringing the total number of parts offered
to 30.
The box and cab assemblies are the same as those
used in new-vehicle production, with equivalent
fit, finish and structural integrity. They also include
corrosion protection and dent resistance – something
that is not consistently delivered with a salvage unit.
“The pickup box and cab assemblies eliminate the
need to order and assemble individual components
and the prep work often required when a salvage unit
is used,” said George Gilbert, collision merchandising
manager for FCSD. “The competitive prices and ease
of assembly installation combine to help reduce overall
repair costs.”
Both programs offer repairers other benefits as well,
including a shorter delivery time – usually three to
six business days after an order is submitted – and
custom packaging, which protects the assemblies
from possible damage during transit.
To obtain a full listing of the updated part numbers,
including their application data, contact your nearest
Ford or Lincoln Mercury dealer or the Ford Collision
Parts Hotline at
[email protected]
5
Share Your
Thoughts
Get it right.
The purpose of On Target is to provide Ford and
Lincoln Mercury dealership parts departments
and independent collision repair shops with
the general and technical information needed
to deliver efficient, high-quality repairs to Ford,
Lincoln and Mercury vehicle owners. In addition,
information on parts wholesaling policies
and procedures, and collision repair industry
activities will be featured. On Target is scheduled
for publication three times a year.
Your comments and article ideas are welcome.
Contact On Target via fax (313)271-3055, by
e-mail at
[email protected] or by sending a
note to Crash Parts Headquarters, P.O. Box 490,
Dearborn, MI 48121.
Additional copies of OnTarget are
available through Ad Creator or at FMCDealer.
com. Independent collision repair shops
should contact their Ford or Lincoln Mercury
wholesaling dealer. OnTarget is also
available free of charge at Motorcraft.com
under technical resources / quick guides.
From the source.
Ford and Lincoln Mercury Dealers are the one-stop
source for all of your collision repair needs.
Not only are they a great source for technical and repair information, their Ford Motor Company
Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance
companies and satisfy customers. So call your local Ford or Lincoln Mercury Wholesaling
Dealership today for all your Genuine Parts needs.
OnTarget
Produced for Ford and Lincoln Mercury
wholesaling dealers and their
collision repair customers.
Editor
George Gilbert
Contributors
Chris Caris Steven Lubinski Waleed Salama
© 2009, Ford Motor Company
6
Dealership Information
Crash Parts Order Form
Use this form to provide us with the information necessary to make certain
we deliver the right parts on time ... the first time!
The information below can be found on the certification label located on the driver’s side door jamb.
If the vehicle is damaged in this area provide us with the Vehicle ID# located on the driver’s side front corner of the dashboard.
VEHICLE ID#
(Need all 17 Digits)
TRIM CODE
YEAR
MLDG. CODE
MAKE
BODY CODE
PHONE:
CONTACT:
DAMAGE AREA (Circle)
(
)
SHOP:
FRONT
REAR
LEFT SIDE
RIGHT SIDE
UNDERBODY
LEFT /
RIGHT
2010 Ford TAURUS
Parts Order
Date Ordered:
QUANTITY
PART NUMBER / PART DESCRIPTION
NOTE: Refer to vehicle diagrams for part identification and
numbers.
Date Needed:
Front Bumper and Grille
Hood
Decklid
Rear Bumper
Fender