Buick - Encore - Owners Manual - 2007 - 2007

IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner’s Name Street Address City & State Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use: Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. ©2007 Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors Corporation. Part No. 15860823 B Second Printing 2007 Buick Warranty and Owner Assistance Information An Important Message to Buick Owners... ......................................................1 Buick’s Commitment to You ...........................1 Owner Assistance ..........................................1 GM Participation in an Alternative Dispute Resolution Program ....................................2 Warranty Service – United States and Canada ......................................................2 Warranty Coverage at a Glance ......................3 New Vehicle Limited Warranty .......................3 Emission Control System Warranty ................3 General Motors Corporation New Vehicle Limited Warranty ..........................................5 What Is Covered ............................................5 What Is Not Covered .....................................8 Things You Should Know About the New Vehicle Limited Warranty ...........................12 Warranty Repairs – Component Exchanges ................................................12 Warranty Repairs – Recycled Materials ........12 Tire Service .................................................12 6.6L DURAMAX® Diesel Engine Components .............................................13 Aftermarket Engine Performance Enhancement Products and Modifications .............................................14 After-Manufacture “Rustproofing” ..................14 Paint, Trim, and Appearance Items ..............14 Vehicle Operation and Care .........................15 Maintenance and Warranty Service Records ....................................................15 Chemical Paint Spotting ...............................15 Warranty Coverage – Extensions .................15 Touring Owner Service – Foreign Countries ..................................................16 Warranty Service – Foreign Countries ..........17 Original Equipment Alterations ......................17 Recreation Vehicle and Special Body or Equipment Alterations ...............................17 Pre-Delivery Service .....................................18 Production Changes .....................................18 Noise Emissions Warranty for Light Duty Trucks Over 10,000 LBS. GVWR Only .......18 2007 Buick Warranty and Owner Assistance Information Emission Control Systems Warranty ............19 What Is Covered ..........................................19 How to Determine the Applicable Emissions Control System Warranty ..........19 Federal Emission Control System Warranty ...................................................20 California Emission Control System Warranty ...................................................22 Emission Warranty Parts List .......................25 Replacement Parts .......................................30 Maintenance and Repairs .............................31 Claims Procedure .........................................32 Owner Assistance ..........................................33 Customer Satisfaction Procedure ..................33 State Warranty Enforcement Laws ...............35 Assistance For Text Telephone (TTY) Users ........................................................35 Buick Roadside Assistance ...........................36 Buick Courtesy Transportation ......................36 Warranty Information for California Only ........36 Special Policy Adjustment Programs Beyond the Warranty Period .....................37 Customer Assistance Offices ........................38 Online Owner Center ...................................39 An Important Message to Buick Owners... Buick’s Commitment to You Owner Assistance We are committed to assuring your satisfaction with your new Buick. Your Buick dealer is best equipped to provide all your service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If your problem has not been resolved to your satisfaction, follow the “Customer Satisfaction Procedure” as outlined under Owner Assistance on page 33. Your Buick dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the warranty period. We thank you for choosing a Buick. 1 GM Participation in an Alternative Dispute Resolution Program Warranty Service – United States and Canada See the “Customer Satisfaction Procedure” under Owner Assistance on page 33 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates. Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period. We ask that you return to your selling dealer for warranty repairs. In the event of an emergency repair, you may take your vehicle to any authorized GM dealer for warranty repairs. However, certain warranty repairs require special tools or training that only a dealer selling your brand may have. Therefore, not all dealers are able to perform every repair. If a particular dealership cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any Buick dealer in the United States or Canada for warranty service. 2 Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first. Powertrain • Coverage is for the first 5 years or 100,000 miles, whichever comes first. 6.6L DURAMAX® Diesel Engine (If Equipped) • Coverage is for 5 years or 100,000 miles, whichever comes first. Emission Control System Warranty For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 19 for more information. Sheet Metal • Corrosion coverage is for the first 4 years or • 50,000 miles, whichever comes first. Rust-through coverage is for the first 6 years, unlimited mileage. 3 Federal • Gasoline Engines − Defects and performance for cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 4 years or 50,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. − Catalytic converters and powertrain control modules are covered for the first 8 years or 80,000 miles, whichever comes first. − Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first. 4 California • Gasoline Engines − Defects and performance for cars, light duty, and medium duty truck emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. − Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first. − Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 100,000 miles, whichever comes first. Noise Emissions • Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle. General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period. Repairs Covered The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts. Obtaining Repairs To obtain warranty repairs, take the vehicle to a Buick dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs. Warranty Period The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period. Bumper-to-Bumper Coverage The complete vehicle is covered for 4 years or 50,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section. No Charge Warranty repairs, including towing, parts, and labor, will be made at no charge. 5 Powertrain Coverage Tire Coverage The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section. The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, turbocharger, supercharger and all internal lubricated parts as well as manifolds, flywheel, water pump, harmonic balancer and engine mount. Timing belts are covered until the first scheduled maintenance interval. Transmission/Transaxle/Transfer Case: Case, all internal lubricated parts, torque converter, transfer case, transmission/transaxle mounts, seals, and gaskets. Drive Systems: Final drive housing, all internal lubricated parts, axle shafts and bearings, constant velocity joints, axle housing, propeller shafts, universal joints, wheel bearings, locking hubs, front differential actuator, supports, front and rear hub bearings, seals and gaskets. 6 Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details. Accessory Coverages All GM accessories sold by GM and parts that are permanently installed on a GM vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered, parts and labor, for the balance of the vehicle warranty, but in no event less than 12 months/12,000 miles. This coverage is only effective for GM accessories permanently installed by a GM dealer or an associated GM-approved Accessory Distributor/Installer (ADI). GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only. GM Licensed Accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers. Notice: This warranty excludes: Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service from the wireless communication carrier that provides service for the OnStar® system. Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first. Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years, unlimited mileage. Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage. Towing Towing is covered to the nearest Buick dealer facility if your vehicle cannot be driven because of a warranted defect. 7 6.6L DURAMAX® Diesel Engine Coverage ® For trucks equipped with a 6.6L DURAMAX Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things You Should Know About the New Vehicle Limited Warranty on page 12. Also refer to the appropriate emission control system warranty for possible additional coverages. What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered. Damage Due to Bedliners Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage and/or squeaks and rattles. Therefore, any damage caused by the bedliner is not covered under the terms of the warranty. 8 Damage Due to Accident, Misuse, or Alteration Damage caused as the result of any of the following is not covered: • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by GM. • Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled. Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 12 for more details. Damage Due to Insufficient or Improper Maintenance Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered. 9 Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered. It is recommended that gasoline meet specifications which were developed by automobile manufacturers around the world and contained in the World-Wide Fuel Charter which is available from the Alliance of Automobile Manufacturers at www.autoalliance.org/fuel_charter.htm. Gasoline meeting these specifications could provide improved driveability and emission control system performance compared to other gasoline. 10 Maintenance All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered. Items such as: • Audio System Cleaning • Brake Pads/Linings • Clutch Linings • Coolants and Fluids • Filters • Keyless Entry Batteries * • Limited Slip Rear Axle Service • Tire Rotation • Wheel Alignment/Balance ** • Wiper Inserts are covered only when replacement or repair is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles. Extra Expenses Economic loss or extra expense is not covered. Examples include: • Inconvenience • Lodging, meals, or other travel costs • Loss of vehicle use • Payment for loss of time or pay • State or local taxes required on warranty repairs • Storage • Vehicle rental expense Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from breach of this written warranty or any implied warranty. * * Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. 11 Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved. All exchange components used meet GM standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: engine and transmission assemblies, instrument cluster assemblies, radios, compact disc players, tape players, batteries, and powertrain control modules. 12 Warranty Repairs – Recycled Materials Environmental Protection Agency (EPA) guidelines and GM support the capture, purification, and reuse of automotive air conditioning refrigerant gases and engine coolant. As a result, any repairs GM may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant. Tire Service Any authorized Buick or tire dealer for your brand of tires can assist you with tire service. If, after contacting one of these dealers, you need further assistance or you have questions, contact Buick Customer Assistance Center. The toll-free telephone numbers are listed under Owner Assistance on page 33. 6.6L DURAMAX® Diesel Engine Components For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 5 years or 100,000 miles, whichever comes first. • Cylinder block and heads and all internal parts, intake and exhaust manifolds, timing gears, timing gear chain or belt and cover, flywheel, harmonic balancer, valve covers, oil pan, oil pump, water pump, fuel pump, engine mounts, seals, and gaskets • Diesel Fuel Metering System: injection pump, nozzles, high pressure lines, and high pressure sealing devices • Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay, and ECM • Fuel injection control module, integral oil cooler, transmission adapter plate, left and right common fuel rails, fuel filter assembly, fuel temperature sensor, and function block Important: Some of these components may also be covered by the Emission Warranty with no deductible. See the “Emission Warranty Parts List” under Emission Control Systems Warranty on page 19 for details. 13 Aftermarket Engine Performance Enhancement Products and Modifications Some aftermarket engine performance products and modifications promise a way to increase the horsepower and torque levels of your vehicle’s powertrain. You should be aware that these products may have detrimental effects on the performance and life of the engine, exhaust emission system, transmission, and drivetrain. The DURAMAX® Diesel® Engine, Allison Automatic Transmission®, and drivetrain have been designed and built to offer industry leading durability and performance in the most demanding applications. Engine power enhancement products may enable the engine to operate at horsepower and torque levels that could damage, create failure, or reduce the life of the engine, engine emission system, transmission, and drivetrain. Damage, failure, or reduced life of the engine, transmission, emission system, drivetrain or other vehicle components caused by aftermarket engine performance enhancement products or modifications may not be covered under your vehicle warranty. 14 After-Manufacture “Rustproofing” Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items. Vehicle Operation and Care Chemical Paint Spotting Considering the investment you have made in your Buick, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual. Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface. If you have questions on how to keep your vehicle in good working condition, see your Buick dealer, the place many customers choose to have their maintenance work done. You can rely on your Buick dealer to use the proper parts and repair practices. Maintenance and Warranty Service Records Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship. A “Maintenance Record” is provided in the maintenance schedule section of the owner manual for recording services performed. Although no defect in the factory applied paint causes this, Buick will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first. Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law. The servicing dealer can provide a copy of any warranty repairs for your records. 15 Mileage Extension: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery. For eligible vehicles, this mileage will be added to the mileage limits of the warranty ensuring that you will receive full benefit of the coverage. Mileage extension eligibility: • Applies only to new vehicles held exclusively in new vehicle inventory. • Does not apply to used vehicles, GM-owned vehicles, dealer owned used vehicles, or dealer demonstrator vehicles. • Does not apply to vehicles with more than 1,000 miles on the odometer even though the vehicle may not have been registered for license plates. 16 Touring Owner Service – Foreign Countries If you are touring in a foreign country and repairs are needed, take your vehicle to a GM dealer facility, preferably one which sells and services Buick vehicles. Once you return to the United States provide your dealer with a statement of circumstances, the original repair order, proof of ownership, and any paid receipt indicating the work performed and parts replaced for reimbursement consideration. Important: Repairs made necessary by the use of improper or dirty fuels and lubricants are not covered under the warranty. See your owner manual for additional information on fuel requirements when operating in foreign countries. Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance. Important: GM warranty coverages may be void on GM vehicles that have been imported/exported for resale. Original Equipment Alterations This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by GM. Examples of the types of alterations that would not be covered include installation or use of any non-GM parts, accessories, and materials, or the cutting, welding, or disconnecting of the vehicle’s original equipment parts and components. Recreation Vehicle and Special Body or Equipment Alterations Installations, or alterations to the original equipment vehicle, or chassis, as manufactured and assembled by GM, are not covered by this warranty. The special body company, assembler, or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts, components, systems, or assemblies installed by GM. Examples include, but are not limited to, special body installations, such as recreational vehicles, the installation of any non-GM part, cutting, welding, or the disconnecting of original equipment vehicle or chassis parts and components, extension of wheelbase, suspension and driveline modifications, and axle additions. 17 Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you. Any defects still present at the time the vehicle is delivered to you are covered by the warranty. If you find any defects, advise your dealer without delay. For further details concerning any repairs which the dealer may have made prior to you taking delivery of your vehicle, ask your dealer. Production Changes GM and GM dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them. 18 Noise Emissions Warranty for Light Duty Trucks Over 10,000 LBS. GVWR Only GM warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser of this vehicle, as manufactured by GM, that this vehicle was designed, built, and equipped to conform at the time it left GM’s control with all applicable United States EPA Noise Control Regulations. This warranty covers this vehicle as designed, built, and equipped by GM, and is not limited to any particular part, component, or system of the vehicle manufactured by GM. Defects in design, assembly, or in any part, component, or vehicle system as manufactured by GM, which, at the time it left GM’s control, caused noise emissions to exceed Federal Standards, are covered by this warranty for the life of the vehicle. Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies. What Is Covered The parts covered under the emission warranty are listed under “Emission Warranty Parts List” later in this section. How to Determine the Applicable Emissions Control System Warranty State and Federal agencies may require different emission control system warranty depending on: • Whether the vehicle conforms to regulations applicable to light duty or heavy duty emission control systems. • Whether the vehicle conforms to or is certified for California regulations in addition to U.S. EPA Federal regulations. To determine eligibility: Light Duty vehicles with a Gross Vehicle Weight Rating (GVWR) of 8,500 lbs. or less; Heavy Duty vehicles with a GVWR of 8,500 lbs. or greater. All vehicles are eligible for Federal Emissions Control System Warranty Coverage. If the emissions control label contains language stating the vehicle conforms to California regulations, the vehicle is also eligible for California Emissions Control System Warranty Coverage. 19 Federal Emission Control System Warranty Federal Warranty Coverage • Car and Light Duty Truck equipped with Car and Light Duty Gasoline Engine − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle (powertrain) control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine − 5 years or 50,000 miles, whichever comes first. 20 Federal Emission Defect Warranty GM warrants to the owner the following: • The vehicle was designed, equipped, and built so as to conform at the time of sale with the applicable regulations of the Federal Environmental Protection Agency (EPA). • The vehicle is free from defects in material and workmanship which cause the vehicle to fail to conform with those regulations during the emission warranty period. Emission related defects in the genuine GM parts listed under the Emission Warranty Parts List, including related diagnostic costs, parts, and labor are covered by this warranty. Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle. If an EPA-approved I/M program is enforced in your area you may also be eligible for Emission Performance Warranty coverage when all of the following three conditions are met: • The vehicle has been maintained and operated in accordance with the instructions for proper maintenance and use set forth in the owner manual supplied with your vehicle. • The vehicle fails an EPA-approved I/M test during the emission warranty period. • The failure results, or will result, in the owner of the vehicle having to bear a penalty or other sanctions, including the denial of the right to use the vehicle, under local, state, or federal law. GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to you, any of the parts listed under the “Emission Warranty Parts List” later in this section which may be necessary to conform to the applicable emission standards. Non-GM parts labeled “Certified to EPA Standards” are covered by the Federal Emission Performance Warranty. 21 California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies. This warranty applies if your vehicle meets both of the following requirements: • Your vehicle is registered in California or other states adopting California emission and warranty regulations*. • Your vehicle is certified for sale in California as indicated on the vehicle’s emission control information label. Important: * Massachusetts, Maine, and Vermont have California Emissions Warranty coverage. (New York adopted California emission standards, but not the California emissions warranty. The Federal Emissions Control Warranty applies to all vehicles in New York.) 22 Important: California, New York, Massachusetts, Vermont, Maine, Connecticut, Rhode Island, and New Jersey have PZEV Emission Warranty Coverage. Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The Emission Control System Warranty on your vehicle is issued in accordance with the California Air Resources Board and GM. In California, new motor vehicles must be designed, equipped, and built to meet the state’s stringent anti-smog standards. GM must warrant your vehicle’s emission control system for the periods of time and mileage listed provided there has been no abuse, neglect, or improper maintenance of your vehicle. Your vehicle’s emission control system may include parts such as the fuel injection system, ignition system, catalytic converter, and engine computer. Also included are hoses, belts, connectors, and other emission related assemblies. Where a warrantable condition exists, GM will repair your vehicle at no cost to you including diagnosis, parts, and labor. California Emission Defect and Emission Performance Warranty Coverage For cars and trucks with light duty or medium duty emissions: • For 3 years or 50,000 miles, whichever comes first: − If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. − If any emission related part on your vehicle is defective, GM will repair or replace it. This is your Short-term Emission Defects Warranty. • For 7 years or 70,000 miles, whichever comes first: − If an emission related part listed in this booklet specially noted with coverage for 7 years or 70,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defects Warranty. • For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter, vehicle powertrain control module or emission related software is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty. • For 8 years or 100,000 miles, whichever comes first for a Super Ultra Low Emission Vehicle (SULEV): − If an emission related part listed in this booklet specially noted with 7 years/ 70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defect Warranty. • For 15 years or 150,000 miles, whichever comes first for a Partial Zero Emission Vehicle (PZEV): − If any emission related part listed in this booklet is defective GM will repair or replace it. This is your (PZEV) Emission Control System Defects Warranty. 23 • For heavy duty gasoline engine vehicles, the emission warranty period is 5 years or 50,000 miles, whichever comes first. • For heavy duty diesel engine vehicles, the emission warranty period is 5 years or 100,000 miles, whichever comes first. Any authorized Buick dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions. The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail, on the date the vehicle is placed in such service. Owner’s Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a GM dealer selling your vehicle line as soon as a problem exists. The warranted repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that GM may deny warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper or insufficient maintenance, or modifications not approved by GM. If you have any questions regarding your rights and responsibilities under these warranties, you should contact the Customer Assistance Center at 1-800-222-1020 or, in California, write to: State of California Air Resources Board Mobile Source Operations Division P.O. Box 8001 El Monte, CA 91731-2990 24 Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: • (*) 7 years/70,000 miles or Super Low Emission Vehicle (SULEV) 8 years/ 100,000 miles, whichever comes first, California Emission Control System Warranty coverage. • (**) 8 years/80,000 miles, whichever comes first, Federal emission coverage (also applies to California certified light duty and medium duty vehicles) or California Super Ultra Low Emission Vehicle (SULEV) 8 years/100,000 miles. The Emission Control System Warranty obligations do not apply to conditions resulting from tampering, abuse, neglect, or improper maintenance; or any other item listed under “What Is Not Covered” under General Motors Corporation New Vehicle Limited Warranty on page 5. The “Other Terms” presented under General Motors Corporation New Vehicle Limited Warranty on page 5 also apply to the emission related warranties. Powertrain Control System ABS Control Module ** Camshaft Position Actuator * Camshaft Position Actuator Valve Coolant Level Sensor Data Link Connector Electronic Throttle Control (ETC) Motor Engine Control Module (ECM) ** Engine Coolant Temperature Sensor Fast Idle Solenoid Flexible Fuel Sensor * Intake Air Temperature Sensor Malfunction Indicator Lamp Manifold Absolute Pressure Sensor Mass Air Flow Sensor Oil Pressure Sensor (DoD™ only) 25 Oxygen Sensors Transmission Shift Solenoids A & B Powertrain Control Module (PCM) ** Transmission Speed Sensors Programmable Read Only Memory (PROM) Fuel Management System Throttle Position Sensor Throttle Position Switch Common Rail Assembly (6.6L DURAMAX® Diesel) * Vehicle Control Module (VCM) ** Diesel Fuel Injection Pump * Vehicle Speed Sensor Diesel Fuel Injection Pump Timing Adjust Transmission Controls and Torque Management Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Manual Transmission Clutch Switch Diesel Fuel Temperature Sensor Park/Neutral Switch Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Torque Converter Clutch Solenoids Torque Converter Clutch Switch Transmission Control Module ** Transmission Fluid Temperature Sensor Transmission Gear Selection Switch (Diesel) Transmission Internal Mode Switch Transmission Pressure Switches 26 Function Block (6.6L DURAMAX® Diesel) Fuel Injector Fuel Pressure Regulator Fuel Rail Assembly * Fuel Rail Pressure Sensor (6.6L DURAMAX® Diesel) Air Management System Intake Manifold Tuning Valve Air Cleaner Intake Manifold Tuning Valve Relay Air Cleaner Diaphragm Motor Supercharger Assembly * Air Cleaner Resonator Throttle Body * (Replacement Only) Air Cleaner Temperature Compensator Valve Throttle Body Heater Air Intake Ducts Throttle Closing Dashpot Charge Air Control Actuator Turbocharger Assembly * Charge Air Control Solenoid Valve Charge Air Control Valve Turbocharger Boost Sensor (6.6L DURAMAX® Diesel) Charge Air Cooler (6.6L DURAMAX® Diesel) * Turbocharger Oil Separator Charge Air Cooler Fan Turbocharger Thermo Purge Switch Idle Air Control Valve Vacuum Pump (6.6L DURAMAX® Diesel) Idle Speed Control Motor Ignition System Intake Manifold * Camshaft Position Sensor(s) Intake Manifold Gasket Crankshaft Position Sensor(s) Intake Manifold Gasket (Terraza, Uplander, Montana SV6, RELAY and DURAMAX® Diesel) * Distributor * Intake Manifold Heater Distributor Rotor Distributor Cap Distributor Pick Up Coil 27 Glow Plug(s) (Diesel) Exhaust Manifold Gasket Glow Plug Controller (Diesel) Exhaust Pipes and/or Mufflers (when located between catalytic converters and exhaust manifold) Glow Plug Relay (Diesel) Ignition Coil(s) Ignition Control Module Ignition Timing Adjustment Knock Sensor Spark Plug Wires Spark Plugs Catalytic Converter System Catalytic Converter(s) and Muffler if attached as assembly ** Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox, Torrent, Rendezvous, Terraza, Uplander, RELAY, Cadillac DTS 4.6L, (Monte Carlo, Impala, Grand Prix 5.3L right side) and C/K Trucks < 14,000 GVWR 8.1L) Exhaust Manifold with Catalytic Converter attached as assembly ** 28 Positive Crankcase Ventilation System Oil Filler Cap PCV Filter PCV Oil Separator PCV Valve Exhaust Gas Recirculation System EGR Feed and Delivery Pipes or Cast-in Passages EGR Valve EGR Valve Cooler (6.6L DURAMAX® Diesel) EGR Vacuum Pump Assembly (6.6L DURAMAX® Diesel) Secondary Air Injection System Air Pump Check Valves Evaporative Emission Control System (Gasoline Engines) Hybrid Control Module ** Canister SGCM Coolant Circuit (fan and fan relay and pump) Canister Purge Solenoid Valve Starter Generator Control Module ** Canister Vent Solenoid Wheel Speed Sensor and Circuits (left and right front) Fuel Feed and Return Pipes and Hoses Fuel Filler Cap Fuel Level Sensor Fuel Limiter Vent Valve * Fuel Tank Filler Pipe (with restrictor) Fuel Tank(s) * Fuel Tank Vacuum or Pressure Sensor Hybrid Auxiliary Transmission Pump, Relay, and Circuit Battery Pack Current Sensor and Circuit Battery Pack 12V Modules (3) Brake Pedal Switch (PCM ZAB Switch) Energy Storage Control Module ** GMLAN (CAN) Communications Circuit Hood Ajar Switch and Circuit Miscellaneous Items Used with Above Components are Covered Belts Boots Clamps Connectors Ducts Fittings Gaskets Grommets Hoses Housings Mounting Hardware Pipes 29 Pulleys Sealing Devices Springs Tubes Wiring Parts specified in your maintenance schedule as requiring scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty. For detailed information concerning specific parts covered by these emission control systems warranties, ask your dealer. Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. 30 Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts. The warranty obligations are not dependent upon the use of any particular brand of replacement parts. The owner may elect to use non-genuine GM parts for replacement purposes. Use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems. If other than new, genuine GM parts are used for maintenance replacements or for the repair of parts affecting emission control, the owner should assure himself/herself that such parts are warranted by their manufacturer to be equivalent to genuine GM parts in performance and durability. * “Genuine GM parts,” when used in connection with GM vehicles means parts manufactured by or for GM, designed for use on GM vehicles, and distributed by any division or subsidiary of GM. Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part. Buick will consider reimbursement for the expense incurred, including diagnosis, not to exceed the manufacturer’s suggested retail price for all warranted parts replaced and labor charges based on Buick’s recommended time allowance for the warranty repair and the geographically appropriate labor rate. A part not being available within 10 days or a repair not being completed within 30 days constitutes an emergency. Retain receipts and failed parts in order to receive compensation for warranty repairs reimbursable due to an emergency. If, in an emergency situation, it is necessary to have repairs performed by other than a Buick dealer and you believe the repairs are covered by emission warranties, take the replaced parts and your receipt to a Buick dealer for reimbursement consideration. This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty. Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part. 31 Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Buick dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Buick dealer at no charge. Repairs which do not qualify will be charged to you. You will be notified as to whether or not the repair qualifies under the warranty within a reasonable time, not to exceed 30 days after receipt of the vehicle by the dealer, or within the time period required by local or state law. The only exceptions would be if you request or agree to an extension, or if a delay results from events beyond the control of your dealer or GM. If you are not so notified, GM will provide any required repairs at no charge. 32 In the event a warranty matter is not handled to your satisfaction, refer to the “Customer Satisfaction Procedure” under Owner Assistance on page 33. For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios Building 1200 Pennsylvania Avenue, N.W. Washington, DC 20460 For a vehicle subject to the California Exhaust Emission Standards, you may contact the: State of California Air Resources Board Mobile Source Operations Division P.O. Box 8001 El Monte, CA 97131-2990 Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager. STEP TWO: If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Central Office In Oshawa by calling 1-800-263-3777: English, or 1-800-263-7854: French. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: • The Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate above the left top of the instrument panel and visible through the windshield. • The dealer name and location • The vehicle delivery date and present mileage When contacting Buick, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern. 33 STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. 34 Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 www.lemonlaw.bbb.org Telephone Number: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program. State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. Your written notification should be sent to the Buick Customer Assistance Center. Assistance For Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Buick Customer Assistance Center is: 1-800-832-8425 in the United States 1-800-236-3830 in Canada The TTY for the Buick Roadside Assistance Center is: 1-888-889-2438 in the U.S. and Canada 35 Buick Roadside Assistance Buick is proud to offer the response, security, and convenience of Buick’s 24-Hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Refer to your owner manual for details, or consult your dealer. The Buick Roadside Assistance Center can be reached by calling 1-800-252-1112. Buick Courtesy Transportation During the warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses will be available under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owner Manual for details, or consult your dealer. 36 Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.22(b) creates a presumption that GM has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs: • The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity. • The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notified GM of the need for the repair of the nonconformity. • The vehicle is out of service by reason of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer. NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.O. Box 33170 Detroit, MI 48232-5170 Fax Number: 1-866-962-2868 When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN. Special Policy Adjustment Programs Beyond the Warranty Period Buick is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Buick will establish a special policy adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Buick dealer or call the Buick Customer Assistance Center to determine whether any special policy adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN. 37 Customer Assistance Offices Buick encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Buick, refer to the address below. United States Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 www.Buick.com 1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 Fax Number: 1-866-962-2868 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022 From U.S. Virgin Island: 1-800-496-9994 Fax Number: 313-381-0022 38 Canada Customer Assistance Centre, CA1-163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma #2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-000 Long Distance: 011-52-53 29 0 800 Online Owner Center The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: • Get e-mail service reminders. • Access information about your specific vehicle, including tips and videos and an electronic version of this warranty manual. • Keep track of your vehicle’s service history and maintenance schedule. • Find GM dealers for service nationwide. • Receive special promotions and privileges only available to members. Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com. 39 ✍NOTES 40 ✍NOTES 41 ✍NOTES 42 43 44