Honda - Pilot - Owners Manual - 2019 - 2021 (2)

Service Bulletin February 18, 2021 20-058 Version 4 2019-21 Passport/Pilot: Popping or Crackling from the Speakers; No Sound from the Audio System; Network Loss Message and/or Display Issues Supersedes 20-058, dated September 10, 2020, to revise the information highlighted in yellow. AFFECTED VEHICLES Year Model Trim Level VIN Range 2019-21 Passport ALL except Sport ALL 2019-21 Pilot ALL except LX ALL REVISION SUMMARY • • • • Under AFFECTED VEHICLES – The population of 2019-20 models were updated and for those that are out of warranty, please refer to service bulletin, “21-012 Warranty Extension: 2019-20 Passport/Pilot MOST Bus Network Connectors”. Under REPAIR PROCEDURE steps have been updated. Under PARTS INFORMATION applicable models were updated Under WARRANTY INFORMATION model information and codes were updated. SYMPTOM There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues. POSSIBLE CAUSE There is a loose connection in the MOST bus network. CORRECTIVE ACTION Install the FAKRA connector set and the MOST service cords. PARTS INFORMATION NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct. CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 24 2019-21 Passport (EX-L) Part Name Part Number Quantity FAKRA Service Housing 39817-TJB-AC0 2 MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1 MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1 Part Name Part Number Quantity FAKRA Service Housing 39817-TJB-AC0 3 MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1 MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1 Part Name Part Number Quantity FAKRA Service Housing 39817-TJB-AC0 2 MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1 MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1 2019-21 Passport (Elite, Touring) 2019-20 Pilot (EX, EX-L) or 2021 Pilot (EX, EX-L, SE) 2019-20 Pilot (EX-L RES) or 2021 Pilot (EX, EX-L with accessory CD player) Part Name Part Number Quantity FAKRA Service Housing 39817-TJB-AC0 3 MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1 MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1 MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1 MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1 Part Name Part Number Quantity FAKRA Service Housing 39817-TJB-AC0 4 MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1 MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1 MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1 MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1 Part Name Part Number Quantity FAKRA Service Housing 39817-TJB-AC0 3 MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1 MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1 2019-20 Pilot (Black Edition, Elite, Touring) 2021 Pilot (Black Edition, Elite, Touring) Page 2 of 24 Tool Information Tool Name Tool Number Quantity Straight FAKRA Puller 07AAC-THRA200 1 WARRANTY CLAIM INFORMATION The normal warranty applies. Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number 0101Q5 Passport EX-L: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive). 1.3 hr 03214 03217 A20058B 39540-TGT-AB2 0101Q7 Passport Elite, Touring: Access the gauge control module, infotainment unit, and tuner unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive). 1.6 hr 03214 03217 A20058C 39540-TGS-AD2 0101Q5 2019-20 Pilot EX, EX-L, and 2021 Pilot EX, EX-L, and SE: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords (includes test-drive). 1.3 hr 03214 03217 A20058D 39540-TG8-AB2 0101Q6 Pilot with CD player: Access the gauge control module, infotainment unit, and CD player. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module and CD player (includes test-drive). 1.6 hr 03214 03217 A20058E 39540-TG7-AB2 0101Q7 Pilot Black Edition, Elite, Touring: Access the gauge control module, infotainment unit, tuner unit, and DVD player. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module and DVD player (includes test-drive). 2.1 hr 03214 03217 A20058F 39540-TG7-AG2 Page 3 of 24 0101Q8 Pilot Black Edition, Elite, and Touring only: Access the gauge control module, infotainment unit, and tuner unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive). 1.9 hr 03214 03217 A20058G 39540-TG7-AG2 Skill Level: Repair Technician INSPECTION PROCEDURE 1. Turn the ignition to ON. 2. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears. 3. Select DETAIL INFORMATION & SETTING. Page 4 of 24 4. Scroll down the menu, and select SHUTDOWN REASON. In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF. Write down any failures; they will be collected on the warranty claim. Then, clear the data. REPAIR PROCEDURE - PASSPORT 1. Remove the side cover. Page 5 of 24 2. Loosen the upper column cover. 3. Remove the lower dash panel. 4. Remove the screw to loosen the dash panel. Page 6 of 24 5. Pull back the dash panel to allow meter bezel removal. 6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece. 7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues. NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools. Page 7 of 24 8. Remove the hazard switch panel. 9. Remove the passenger mid dash panel. 10. Remove the two screws, then remove the dashboard center middle trim. Page 8 of 24 11. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player. 12. Loosen the two bolts holding the infotainment unit, then remove the unit. NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13. 13. Remove the rear cargo cover, cargo tray, rear panel, and spare tire. Page 9 of 24 14. Remove the rear passenger door trim. 15. Remove the three screws and one clip from the quarter panel, then remove the panel. Page 10 of 24 16. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues. NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires. Page 11 of 24 17. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock. 18. Pull and twist counterclockwise to remove the housing from the wire. 19. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place. . 20. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place. 21. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit. Page 12 of 24 22. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module. 23. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues. 24. Test-drive the vehicle to confirm the repair. If the repair was not successful after WPC application, proceed with normal troubleshooting based on customer symptom(s). Page 13 of 24 REPAIR PROCEDURE - PILOT 1. Remove the side cover. 2. Loosen the upper column cover. 3. Remove the lower dash panel. Page 14 of 24 4. Remove the screw to loosen the dash panel. 5. Pull back the dash panel to allow the meter bezel removal. 6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece. Page 15 of 24 7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues. 8. Remove the hazard switch panel. 9. Remove the passenger mid dash panel. Page 16 of 24 10. Remove the two screws, then remove the dashboard center middle trim. 11. Remove the two screws and bolts to remove the DVD player. NOTE: Some trim levels will have a CD player or dashboard center lower panel. Page 17 of 24 12. Loosen the two bolts holding the infotainment unit, then remove the unit. For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13 13. Remove the rear cargo trim panel. 14. Remove the aluminum support brace by removing the two bolts. Page 18 of 24 15. Remove the two rear bolts for the right third row seat. 16. Remove the third row lower seat cushion by removing the three bolts. 17. Remove the two front bolts for the passenger third row seat-back. Page 19 of 24 18. Remove the passenger door lower trim. 19. Remove the four bolts securing the right quarter panel. 20. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit(Touring, Elite) using the straight FAKRA puller. Page 20 of 24 NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires. Page 21 of 24 21. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock. 22. Pull and twist counterclockwise to remove the housing from the wire. 23. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place. 24. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place. 25. Repeat steps 21 thru 24 for the other connectors.Then, connect the FAKRA connector to the infotainment unit and tuner unit. Page 22 of 24 26. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module. Page 23 of 24 27. Trim levels with CD or DVD player except 2021 trim levels with RES: Install the MOST service cord between the dash harness and the CD or DVD player (straight connector to the dash harness and the 90 degree connector to the CD or DVD player). Then, install the FAKRA connectors to the CD or DVD player. 28. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues. 29. Test-drive the vehicle to confirm the repair. END Page 24 of 24