2010 W/B(KMA) 표지 2009.2.19 11:19 AM 페이지1
P/N UM 100 PS 002
2010
©2010 KIA MOTORS AMERICA, INC.
WARRANTY AND CONSUMER INFORMATION MANUAL
표2(나눈것) 2009.2.19 11:28 AM 페이지1
Important
Owner's Name
Address
Please keep this manual with your Kia Vehicle.
This manual should be presented to a Kia
Dealer if warranty service is needed. This
manual should remain with your Kia Vehicle
if you sell it so future owners will have this
information.
City
Zip Code
State
Zip Code
Salesperson's Name
Dealer's Name
Definitions
Address
As used in this manual (unless otherwise
specifically stated):
City
“Kia” means Kia Motors America, Inc., P.O.Box
52410 Irvine, CA 92619-2410, U.S.A., the
distributor of Kia Vehicles in the United States.
State
Telephone Number
Dealer Code
Date of Retail Delivery or First Use
“Kia Vehicle” means a 2010 model year Kia Motor
Vehicle manufactured by Kia Motors Corporation,
231 Yangjae-Dong, Seocho-Ku, Seoul, Korea.
Vehicle Identification Number
“Authorized Kia Dealer” means a person in the
United States of America authorized by Kia
Motors America, Inc. to service Kia Vehicles or
perform repairs under the warranties in this
manual.
Speedometer Replacement Record
“Kia Accessory” means a Genuine Kia Accessory
or Genuine Kia optional equipment supplied by
Kia Motors America, Inc.
Dealer Signature
The speedometer in this vehicle was replaced on
with
miles.
date
Dealer Name
To determine true vehicle mileage, the mileage noted here should be added to the current mileage
shown on the speedometer installed.
1~41내지 2009.2.20 1:55 PM 페이지1
Welcome ....................................................... 2
Warranty Coverage ....................................... 3
New Vehicle Limited Warranty .................... 4
Anti-Perforation Limited Warranty .............. 12
Federal Emission Control Warranty ............. 14
California Emission Control Warranty ......... 25
Replacement Parts and Accessories
Limited Warranty .......................................... 34
Dealer Certification ...................................... 42
When you need to talk to Kia and Roadside
Assistance ..................................................... 43
1
Table of Contents
Scheduled Maintenance Record ................... 38
1~41내지 2009.2.20 1:55 PM 페이지2
Welcome from Kia
The latest engineering techniques have been
incorporated into the design and production of your Kia
Vehicle. From the moment you get behind the wheel of
your new Kia Vehicle, you’ll notice how satisfying it
feels; a feeling you’ll appreciate for as long as you own
your Kia Vehicle. You’ll also be pleased by how strongly
we stand behind every Kia Vehicle. The New vehicle 60
month/60,000 Miles Limited Warranty described in this
manual is one of the finest available.
Welcome
This warranty and consumer manual details the warranties
provided by Kia. You should consult this manual and your
Owner’s Manual to ascertain the maintenance intervals we
recommend you follow to maximize the enjoyment and
performance of your Kia Vehicle.
In addition, your Authorized Kia Dealer will take care of
your service needs using Genuine Kia Parts and Genuine
Kia Accessories. Your Authorized Kia Dealer will do all
they can to ensure that your vehicle continues to meet all
of your expectations.
At Kia, it’s not enough to sell vehicles that look pleasing
in the showroom. We’re committed to making sure you
enjoy your Kia for years to come.
2
2009-02- 20
1~41내지 2009.2.20 1:55 PM 페이지3
Warranty Coverage at a Glance
This overview chart illustrates warranty coverage and term by months and miles. Please refer to the appropriate
sections in this book for detailed information regarding each of these warranties.
WARRANTY TERM(whichever comes first)
MILES IN SERVICE
10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000100,000 150,000
60
120
12
24
36
36
60
Emissions Defect
• Any Related Parts
• Specific Parts
24
96
24,000
Emission Performance
• Any Related Parts
• Specific Parts
24
96
24,000
Federal
Basic
Power Train*1
Service Adjustment
Original Equipment Battery
Paint
Audio / Entertainment
Anti-Perforation
California
Emissions Defect
• Any Related Parts
• Specific Parts*2
• SULEV*3
Emission Performance
Replacement Parts & Accessories
36
84
180
36
12
60,000
Original Owner Only
100,000
12,000
Unlimited
36,000
36,000
100,000
80,000
80,000
50,000
70,000
150,000
50,000
12,000
NOTE: Tires are warranted by the tire manufacturers.
*1 Original owner 120 Months/100,000 Miles Second and Subsequent Owner(s) 60 Months/60,000 Miles.
*2 Except those specified parts covered by the Federal Emission Performance Warranty.
*3 SULEV covers specific parts for 180 months / 150,000 miles, whichever occurs first. This Limited California Emission Control Warranty applies
ONLY to SULEV vehicles which are first sold as new vehicles by dealers in California or any other states adopting and mandating the California
Emission Standards. These warranties do not provide any further warranty coverage beyond what is required by state law.
3
Warranty Coverage
EMISSION WARRANTY
LIMITED WARRANTY
Months in
Service
1~41내지 2009.2.20 1:55 PM 페이지4
New Vehicle Limited Warranty
What is Covered
2. Warranty Coverage
Kia warrants that your new Kia Vehicle is free from
defects in material or workmanship, subject to the terms
and conditions set forth in this manual. An Authorized
Kia Dealer will make necessary repairs, using new or
remanufactured parts, to correct any problem covered by
this limited warranty without charge to you.
•
Basic Warranty Coverage
Except as limited or excluded below, all components
of your new Kia Vehicle are covered for 60
months/60,000 miles from the Date of First Service,
whichever comes first (Basic Limited Warranty
Coverage). This Warranty does not cover wear and
maintenance items, or those items excluded
elsewhere in the Manual. See “Exceptions” and
“What is Not Covered.”
1. The Warranty Period
The New Vehicle Limited Warranty is divided into
various warranty periods. For the purpose of all
warranties contained in this Manual(other than
warranties on replacement parts or accessories
installed after the Kia Vehicle was placed into use),
the warranty period begins on the Date of First
Service. “Date of First Service” means the first date
the Kia Vehicle is delivered to the first retail
purchaser, is leased or is placed into service as a
company vehicle use (e.g., as a demonstrator, rental
or fleet vehicle), whichever is earliest. Moreover,
whenever this manual refers to a warranty period of
months/miles, it means whichever comes first. Any
remaining portion of any warranty, except the 120
month/100,000 mile Power Train (Original Owner)
warranty, is fully transferable to subsequent owners.
Parts replaced under any warranties in the Manual
become the property of Kia.
•
Power Train Coverage
For Original Owners (defined below), the Power
Train Limited Warranty begins upon expiration of the
60 month/60,000 mile Basic Limited Warranty
Coverage, and will continue to cover the following
components up to 120 months or 100,000 miles from
the Date of First Service, whichever comes first. It
does not cover normal wear and tear, maintenance, or
those items excluded elsewhere in this manual. See
“Exceptions” and “What is Not Covered.”
4
1~41내지 2009.2.20 1:55 PM 페이지5
- In the Engine: Cylinder block, cylinder head and
all internal parts, timing gear, seals and gaskets,
valve cover, flywheel, oil pump, water pump.
- In the Transaxle: Transmission case and all
internal parts, torque converter, drive shafts,
universal joints, front hubs, bearings, seals and
gaskets.
•
The 120 month/100,000 mile Power Train Limited
Warranty also excludes all coverage for any Kia
Vehicle that has been placed into any form of
commercial service, including but not limited to taxi,
route delivery, livery service, or rental.
- In the Axles: Axle shafts and C-V joints (couplings),
seals, hub and wheel bearings.
- In the Transmission: Transmission case, transfer
case, torque converter and all internal parts, seals,
and gaskets.
•
Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, engine adjustments (idle
speed, etc.), body parts and fittings.
- In the Differentials: Front and rear differential
assemblies, cases, all internal parts, seals and
gaskets.
- In the Propeller Shafts: Drive shafts, universal joints.
•
Vehicles Placed in Commercial Service
Original Owner
An Original Owner is defined as the first retail
purchaser or lessee of the Kia Vehicle who takes
5
New Vehicle Limited Warranty
delivery of the Kia Vehicle on its Date of First
Service. If the Kia Vehicle was first placed in service
as a lease vehicle, and the lessee purchases the
vehicle at the end of the lease, the 120
month/100,000 mile Power Train Limited Warranty
remains in effect. The Power Train Limited
Warranty is not transferable to subsequent owners.
The items covered by the Power Train Limited
Warranty include:
1~41내지 2009.2.20 1:55 PM 페이지6
replacement battery costs.
3. Exceptions
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
The items specified below are covered for
periods different from the basic coverage.
New Vehicle Limited Warranty
•
Air Conditioner Refrigerant Charge
•
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
•
Paint repairs are covered for the first 36
Months/36,000 miles.
•
Seat Belt Warranty-Kansas
The seat belts in Kia Vehicles originally sold in the
State of Kansas are covered under the New Vehicle
Limited Warranty for a period of 10 years,
regardless of mileage, when the repairs are
performed by an Authorized Kia Dealer in Kansas.
Audio / Entertainment System
An original equipment radio or compact disk player,
OE DVD / RSE (Rear Seat Entertainment System) is
or navigation system covered for the first
36months/36,000 miles.
•
Paint
4. Limited Liability
The liability of Kia under this warranty is limited
solely to the repair of Kia-supplied replacement of
parts which are defective in material or
workmanship. Such repair or replacement shall be
carried out by an Authorized Kia Dealer at its place
of business, and specifically does not include any
expense for or related to transportation to such a
dealer or payment for loss of use of the Kia Vehicle.
Battery
Warranty Coverage
The original equipment battery is covered by a
limited warranty a period of 24 months, regardless
of mileage. During 24 months of the warranty
period, a defective battery will be replaced at no cost
to you. Kia will cover diagnostic, installation and
6
1~41내지 2009.2.20 1:55 PM 페이지7
What is Not Covered
The following items are not covered:
Window glass that is broken, chipped, scratched or
damage from outside influence is not considered a
defeat in material or workmanship
•
Paint or vehicle finish damage caused by applying
chemicals to the paint surface
Misuse of the Kia Vehicle such as driving over
curbs, or into roadway maintenance or construction
areas, overloading the vehicle, racing or engaging in
activities or uses not described in your owner’s
manual or in Kia’s product literature.
•
Damage caused by installing incorrect tires(size etc)
•
Damage caused by the installation of any part that is
not equal to the OE part in quality of material or
workmanship
•
Accidents and incidents that damage the Kia vehicle
including but not limited to collision, fire, theft, riot.
Damage due to Lack of Maintenance or the Use of
Wrong Fuel, Oil or Lubricants.
•
Alteration, modification, tampering, rewiring.
•
•
Damage or corrosion from the environment such as
acid rain, airborne fallout (chemicals, tree sap, etc.),
salt, road hazards, hail, wind storm, lightning, floods
and acts of God.
Normal Deterioration
Damage due to Factors Beyond the Manufacturer’s
Control.
Examples of these factors include, but are not limited to:
•
•
Cosmetic conditions or corrosion permitted by
chipping or scratching the paint.
•
Customer induced damage caused by fluid spills,
burns in carpet, seats, trim or other damage that is
not considered a defeat in material or workmanship.
•
7
Improper maintenance or the use of other than the
specified fuel, oil or lubricants recommended in
your Owner’s Manual.
Normal wear and tear or deterioration including the
wearing out of friction wear parts such as brake pads
and brake drums as well as spark plugs, worn brake
pads/linings, worn clutch linings, filters, worn wiper
blades, bulbs and fuses, other wear and consumable
items.
New Vehicle Limited Warranty
•
1~41내지 2009.2.20 1:55 PM 페이지8
•
Altered Mileage
Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
•
New Vehicle Limited Warranty
Normal Maintenance
•
Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
•
Normal maintenance items (see bottom of this
paragraph) are warranted only when the replacement
is the result of a defect in material or workmanship,
and only for 12 month/12,000 miles, whichever
occurs first, or up to the first scheduled maintenance
replacement interval. (Normal maintenance items
include belts, brake pads and linings, clutch linings,
filters, wiper blades, and bulbs).
•
Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedometer Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized Kia Dealer).
Extra Expenses and Damages
•
Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
Tires
•
Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
Manual.
8
Tires are warranted by the tire manufacturers and not
by Kia. Refer to the tire warranty pamphlets
provided with your Kia Vehicle for details.
1~41내지 2009.2.20 1:55 PM 페이지9
Salvage or Total-Loss Vehicles
•
Production Changes
•
Kia and its Authorized Kia Dealers reserve the right
to make changes in vehicles built and/or sold by Kia
and its Authorized Kia Dealers at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built and/or sold.
9
New Vehicle Limited Warranty
Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. This exclusion
does not apply to Emission Warranties, Replacement
Parts Limited Warranty or any recalls or campaigns.
1~41내지 2009.2.20 1:55 PM 페이지10
New Vehicle Limited Warranty
Your Responsibilities in Order to Maintain Your Warranties
Maintenance
You are responsible for properly operating and
maintaining your Kia Vehicle in accordance with the
instructions described in your Owner’s Manual. If your
vehicle is used under severe driving conditions, you
must follow the maintenance requirements described in
your Owner’s Manual for severe driving conditions in
order to maintain your warranties.
To Get Warranty Service
You must take your Kia Vehicle, along with this manual,
to an Authorized Kia Dealer in the United States during
its normal service hours. While any Authorized Kia
Dealer will perform warranty service, Kia recommends
that when possible you return to the dealership where
you purchased your Kia Vehicle in order to ensure
continuity in service and maintenance. If you have any
questions or need assistance regarding this warranty,
refer to “When You Need to Talk to Kia” starting on
page 43.
Maintenance Records
You should retain maintenance records since it may be
necessary in some instances for you to prove that the
required maintenance has been performed. The
“Scheduled Maintenance Record” beginning on page 38
should be filled in when regular maintenance is
performed. Keep all receipts and make them available in
case questions rise about the services requested and
provided.
Other Terms
This warranty is applicable to Kia Vehicles registered
and
normally operated in the United States.
Service and Maintenance Outside the United
States
If you are going to be driving outside the United States,
it is important that you contact us at (800) 333-4542 in
order to determine what service and warranty coverage
is available in the area you will be travelling.
10
1~41내지 2009.2.20 1:55 PM 페이지11
Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
THESE WARRANTIES ARE GIVEN IN LIEU OF
ALL OTHER EXPRESSED WARRANTIES (EXCEPT
ANY SET FORTH SEPARATELY IN THIS
MANUAL) ON THE PART OF KIA MOTORS
AMERICA, INC. OR THE AUTHORIZED KIA
DEALER SELLING YOUR KIA VEHICLE. NO
DEALER, OR ANY AGENT OR EMPLOYEE
THEREOF, OR ANY OTHER PERSON, IS
AUTHORIZED TO EXTEND OR ENLARGE THESE
WARRANTIES. KIA MOTORS AMERICA, INC.
SHALL NOT BE LIABLE FOR ANY ECONOMIC
LOSS, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
OR EXEMPLARY DAMAGES, OR ANY SERVICE
NOT EXPRESSLY PROVIDED FOR HEREIN.
11
New Vehicle Limited Warranty
THE DURATION OF ALL IMPLIED WARRANTIES,
IF ANY, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED RESPECTIVELY TO THE
DURATION OF THESE EXPRESS WARRANTIES.
Anti-Perforation Limited Warranty
1~41내지 2009.2.20 1:55 PM 페이지12
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the
Kia Vehicle which is not a body sheet metal
panel. As used herein, “body sheet metal panel”
specifically excludes all parts which are
components of the exhaust system of the Kia
Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the
resultant damage to associated parts or systems.
• Any perforation due to corrosion of the Kia
Vehicle caused in whole or in part by a failure to
maintain the Kia Vehicle in accordance with the
procedures specified in paragraph 3. “Your
Responsibilities”
Kia Motors America, Inc. warrants that the body sheet
metal panels of your new Kia Vehicle are free from
defects in materials or workmanship which could result
in perforation (a hole through the body panel) due to
corrosion, subject to the following terms and conditions.
An Authorized Kia Dealer will either repair or replace
without charge to you any body sheet metal panel
perforated due to corrosion resulting from defects in
material or workmanship under normal use.
1. Warranty Period
The warranty period is for the first 60 month/100,000
miles from the date of first retail delivery or when it
is first put into service, whichever comes first.
2. What is Not Covered
• Any perforation due to corrosion of the Kia
Vehicle which is caused by industrial fallout,
accident, damage, abuse, vehicle modifications or
damaging or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which
does not result in perforation, such as that caused
12
1~41내지 2009.2.20 1:55 PM 페이지13
5. Limited Liability
The liability of Kia under this warranty is limited
solely to the repair or replacement of Kia-supplied
parts defective in material or workmanship by an
Authorized Kia Dealer at its place of business, and
specifically does not include any expense of or
related to transportation to such a dealer or
payment for loss of use of the Kia vehicle during
warranty repairs.
6. Other Terms
The “Other Terms” stated on page 10 in the New
Vehicle Limited Warranty section of this manual
also apply to this warranty.
13
Anti-Perforation Limited Warranty
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized Kia Dealer in the
United States during its normal service hours.
If you have any questions or need assistance
regarding this warranty, refer to the “When You
Need to Talk to Kia” starting on Page 43.
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia
Vehicle on a regular basis (at least monthly) to detect
any chips or scratches in the paint or protective
coating and to repair them immediately.
Special care should be taken to protect your Kia
Vehicle from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near
the ocean, flush the underbody as needed, and at
least weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident
or any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
each wheel.
1~41내지 2009.2.20 1:55 PM 페이지14
Emission Warranty Definitions
(e) “Certified Part” means a replacement part for a
Kia Vehicle certified in accordance with after
market part certification regulations issued by
the EPA.
(a) “EPA” means the U.S. Environmental Protection
Agency.
Federal
Emission Control Warranty
(b) “Owner” means the original and each subsequent
owner of a Kia Vehicle.
(f) “Written Maintenance Instructions” means those
maintenance and operation instructions,
together with the time and/or mileage interval
at which such maintenances are to be
performed, specified in the Owner’s Manual for
the Kia Vehicle or this Warranty and Consumer
Information Manual as being necessary to
assure compliance of the Kia Vehicle with
applicable emission standards during the term
of this warranty, as specified by law.
(c) “Kia Part” means a part sold by an Authorized
Kia Dealer, whether new or remanufactured,
and supplied by Kia.
(d) “Emission Warranty Part” means a catalytic
converter, thermal reactor, or other component
installed on or in a Kia Vehicle by or at the
direction of Kia for the sole or primary purpose
of reducing the Kia Vehicle’s emissions (not
including those vehicle components which
were in general use prior to model year 1968
and the primary function of which is not related
to emission control). A list of typical Emission
Warranty Parts is set forth at the end of this
warranty.
14
1~41내지 2009.2.20 1:55 PM 페이지15
Emission Defect Warranty
Kia Motors America, Inc. warrants to the ultimate
purchaser, and each subsequent purchaser, that your Kia
Vehicle is (1) designed, built, and equipped so as to
conform at the time of sale with the applicable regulations
of the United States Environmental Protection Agency
(the “EPA”), and (2) free from defects in materials and
workmanship which would cause it to fail to conform
with the applicable regulations for a period of vehicle
operation that does not exceed 24 months or 24,000 miles,
whichever occurs first, if the failed Emission Warranty
Part is listed in the 24 Month/24,000 Mile Emission
Warranty Parts List at the end of this Federal Emission
Control Warranty or for a period of vehicle operation that
does not exceed 96 months or 80,000 miles, whichever
This warranty does not apply to or include repair or
replacement required, not as a result of defects in
materials or workmanship of Kia but, as a result of such
factors as (i) accidents, (ii) misuses, (iii) lack of proper
maintenance, (iv) repairs improperly performed or
replacements improperly installed by any person other
than a Kia Dealer, (v) a replacement part or accessory not
conforming to the Kia specifications, or (vi) any of the
items listed under “What is Not Covered” in the New
Vehicle Limited Warranty on pages 7-9 and “Other Items
Not Covered by this Warranty” on page 20 of this manual.
15
Federal
Emission Control Warranty
occurs first, if the failed Emission Warranty Part is listed
in the 96 Month/80,000 Mile Emission Warranty Parts
List at the end of this Federal Emission Control Warranty.
The applicable warranty period shall begin on either the
date the Kia Vehicle is sold to the first retail owner, or on
the date the Kia Vehicle is first placed in service (for
example if used as a demonstrator, lease, or company car),
whichever is earlier. If there should be such defects within
this period, Kia will, at its option, repair or replace them
with new or remanufactured parts, free of charge at an
Authorized Kia Dealer in the United States and the
liability of Kia under this warranty is solely limited to
such repair or replacement.
Vehicles Equipped with a California Certified
Emission Control System and registered or
normally operated in the State of California or any
other state *that adopts California emission
warranty provision are also entitled to the
California Emission Warranty. (See Page 25 of this
Manual).
*California, Connecticut, Maine, Massachusetts,
New York, New Jersey, Oregon, Rhode Island,
Vermont.
1~41내지 2009.2.20 1:55 PM 페이지16
Federal
Emission Control Warranty
This warranty is given in lieu of all other express or
implied warranties on the part of Kia Motors America,
Inc. or the Authorized Kia Dealer selling the Kia Vehicle.
No dealer, or any agent or employee thereof, or any other
person, is authorized to extend or enlarge this warranty.
The “Other Terms” stated on page 10 of the New Vehicle
Limited Warranty section of this manual also apply to this
warranty.
16
1~41내지 2009.2.20 1:55 PM 페이지17
Emission Performance Warranty
Important Notice:
This warranty has been prepared in accordance with
certain regulations promulgated by the EPA which
provide that a remedy will be available under this
warranty only when a vehicle fails an EPA approved
emission short test, generally under circumstances which
subject the Owner to a penalty under local, state or
federal law because of such failure. As of the date of the
printing of this warranty, many states did not have
vehicle inspection programs for testing vehicles for
conformity with such short test and had not enacted laws
subjecting vehicle Owners to such penalties. Therefore,
it is possible that in many states or local areas no remedy
will be available under this warranty as a matter of law.
1. Warranty
Pursuant to Section 207 (b) of the Clean Air Act,
Kia warrants to each Owner that if:
(a) The Kia Vehicle is maintained and operated in
accordance with the Written Maintenance
Instructions; and
(b) The Kia Vehicle fails to conform at any time
during the term of this warranty to the
2. Term of Warranty
This warranty shall commence on either the date the
Kia Vehicle is sold to the first retail delivery or owner,
or on the date the Kia Vehicle is first placed in service
(for example, a demonstrator, lease, or company car
use), whichever is earlier. This warranty shall be
effective for a period 2 years or 24,000 miles
17
Federal
Emission Control Warranty
applicable emission standards of the EPA, as
judged by an emission test approved by the
EPA; and
(c) Such nonconformity results or will result in the
Owner having to bear any penalty or other
sanction (including the denial of the right to use
the Kia Vehicle) under local, state or Federal
law, Kia shall remedy the nonconformity at no
cost to Owner except that if the Kia Vehicle has
been in operation for more than 24,000 miles or
24 months since the date of retail delivery or
first use of the Kia Vehicle, Kia shall be
required to remedy the nonconformity only if it
results from the failure of an Emission
Warranty Part listed on the 96 Month/80,000
Mile Emission Warranty Parts List.
Federal
Emission Control Warranty
1~41내지 2009.2.20 1:55 PM 페이지18
from such date, whichever occurs first, except that if
the failure to conform to applicable emission
standards results from the failure of a part listed on
the 96 Month/80,000 Mile Emission Warranty Parts
List at the end of this Federal Emission Control
Warranty, this warranty shall be effective for a
period of vehicle operation that does not exceed 96
months or 80,000 miles, whichever occurs first.
including but not limited to validated Scheduled
Maintenance Record of this manual, should be
retained by the Owner and should be transferred to
each subsequent Owner of the Kia Vehicle.
4. Use of Kia Parts
The Kia Vehicle is designed, built and tested using
Kia Parts so that the Kia Vehicle is able to perform
in conformity with EPA regulations as provided by
this warranty. Accordingly, it is recommended that
any replacement parts used for maintenance, repair
or replacement of the Kia Vehicle be Kia Parts, or
parts equivalent to those with which the Kia Vehicle
or its engine was originally equipped.
3. Owner’s Warranty Responsibilities
Each Owner is required to comply with the Written
Maintenance Instructions and a claim under this
warranty may be denied on the basis of
noncompliance by the Owner with such instructions.
If and when it is considered that the vehicle’s
nonconformity with the applicable emission
standards has resulted from the Owner’s
noncompliance with those Written Maintenance
Instructions which the manufacturer considers
necessary for the vehicle to meet the standards, the
Owner may be required to submit evidence of such
compliance, and therefore, receipts and other
documents covering the performance of scheduled
Maintenance Service and proper use in accordance
with the Written Maintenance Instructions,
5. Use of Non-Kia Parts
Owner may elect to use Certified Parts other than
Kia Parts in the performance of any maintenance or
repairs and such use in itself will not invalidate this
warranty. However, use of other than Kia Parts may
cause Kia to deny an Emission Performance
Warranty claim if the Certified Part used is either
defective in materials or workmanship or not
equivalent from an emission standpoint to Kia Parts.
18
1~41내지 2009.2.20 1:55 PM 페이지19
Kia Vehicle free of charge to the Owner, unless such
failure is attributable to the Owner or to events
beyond the control of Kia or the Authorized Kia
Dealer.
6. Repair or Replacement by an Authorized Kia
Dealer
Your Kia Dealer shall make all adjustments, repairs
or replacements necessary to assure the Kia Vehicle
complies with applicable emission standards of the
EPA and that the Kia Vehicle will continue to
comply during the remainder of the term of this
warranty (if proper maintenance and operation are
continued).
8. Maintenance by Other Than an Authorized Kia
Dealer
7. Warranty Claim Procedures
A warranty claim may be submitted by presenting
the Kia Vehicle to any Authorized Kia Dealer during
the Authorized Kia Dealer’s regular business hours,
together with a copy of a failed emissions test. Upon
presentation of a claim, Kia shall notify the Owner
within 30 days, or such shorter period of time within
which repair is required by local, state or federal
law, that the claim will be honored or shall provide
the Owner in writing with an explanation of the
basis upon which the claim is being denied.
9. Customer Assistance
If you have any questions regarding your warranty
rights and responsibilities, you should contact the
Kia Motors America, Inc. Consumer Affairs
Department toll-free at 1-800-333-4Kia. Or you
may write to: Director, Field Operations and
Support Division (EN-397F), Environmental
Protection Agency, 401 M Street, S.W., Washington,
DC 20460.
Failure to notify the Owner within such time period
shall cause Kia to be responsible for repairing the
19
Federal
Emission Control Warranty
Maintenance, replacement, or repair of the emission
control devices and systems covered by this
warranty may be performed by any automotive
repair establishment or individual using Certified
Parts. However, such non-Kia Certified Parts will
not be covered by Kia’s emission system warranties
should such parts fail at a later date.
1~41내지 2009.2.20 1:55 PM 페이지20
(When replacing the speedometer, the
“Speedometer Replacement Record” on the
inside front cover must be filled in by an
Authorized Kia Dealer or any repair
establishment utilizing Certified Parts.)
10. Other Items Not Covered by This Warranty
Federal
Emission Control Warranty
In addition to the above provisions, this warranty
does not cover the following:
(a) Damage resulting from such factors as
accidents, acts of nature or events beyond the
control of Kia.
This warranty is given in lieu of all other
express or implied warranties (except those set
forth separately in this manual) on the part of
Kia Motors America Inc. or the Authorized Kia
Dealer selling the Kia Vehicle. No dealer, or any
agent or employee thereof, or any other person,
is authorized to extend or enlarge this warranty.
(b) Any economic loss, incidental, special,
consequential, or exemplary damages (whether
in contract or tort), including, but not limited to,
loss of time, inconvenience, loss of use of the
Kia Vehicle, cost of transporting the Kia Vehicle
to an Authorized Kia Dealer or other repair
establishment for repair or service, lodging, car
rentals, travel costs, loss of pay and any other
expenses or damages.
This warranty is applicable to all the Kia
Vehicles certified for the 50 states, including the
State of California.
(c) Any repair of a Kia Vehicle on which the
odometer mileage has been altered or on which
the actual mileage cannot be readily determined.
20
1~41내지 2009.2.20 1:55 PM 페이지21
Federal Emission Control Warranty
PARTS DESCRIPTION
Soul
1.6/2.0
Forte
2.0/2.4
Optima
4 Cyl.
Optima
V6
Rondo
4 Cyl.
Rondo
V6
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
5/60
5/60
8/80
5/60
5/60
8/80
5/60
5/60
8/80
5/60
5/60
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
21
Federal
Emission Control Warranty
Air Induction System
Air Cleaner Assembly
Intake Manifold
Surge Tank - Air Intake
Fuel Metering System
Engine Coolant Temperature Sensor(ECT)
Mass Air Flow Sensor(MAF)
Manifold Absolute Pressure Sensor(MAP)
Vehicle Speed Sensor(VSS)
Wheel Speed Sensor(WSS)
Fuel Injector
Fuel Delivery Line
Throttle Body
Throttle Position Sensor(TPS)
Idle Speed Control System
Oxygen Sensor(O2)
Pulsation Damper
Engine Control Module(ECM)
Transmission Control Module(TCM)
Ignition System
Spark Plugs
Spark Plugs Cable Set
Ignition Coil
Camshaft Position Sensor(CMPS)
Crankshaft Position Sensor(CKPS)
Valve Timing System
CVVT Assy
Oil Control Valve Assy
Oil Temperature Sensor
Rio
1~41내지 2009.2.20 1:55 PM 페이지22
Federal Emission Control Warranty
Federal
Emission Control Warranty
PARTS DESCRIPTION
Evaporative Control System
Vapor Storage Canister
Canister Close Valve(CCV)
Purge Control Solenoid Valve(PCSV)
Fuel Pump
Fuel Pump Module
Fuel Tank
Fuel Filler Cap
Fuel Tank Pressure Sensor(FTP)
ORVR(Vent) Valve
Rollover(Cut) Valve
Positive Crankcase Ventilation System
PCV Valve and Hose
Exhaust Gas Recirculation System
EGR Valve
EGR Control Solenoid Valve
Catalyst and Exhaust System
Exhaust Manifold Catalytic Assembly
Exhaust Pipe(Manifold to Catalyst)
Catalytic Converter Assembly
Miscellaneous Items Used In Above Systems
Hose, Clamps,Gasket or Seals
Wires, Harnesses Connectors
All Sensor(Switches,Solenoid Valves) associated with the ECM
Onboard Emission Diagnostic Device
Malfunction Indicator Light and Bulb
Data Link Connector
Rio
Soul
1.6/2.0
Forte
2.0/2.4
Optima
4 Cyl.
Optima
V6
Rondo
4 Cyl.
Rondo
V6
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
22
1~41내지 2009.2.20 1:55 PM 페이지23
Federal Emission Control Warranty
PARTS DESCRIPTION
Sportage
4 Cyl.
Sportage
V6
Borrego
V6
Borrego
V8
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
8/80
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
23
5/60
Federal
Emission Control Warranty
Air Induction System
Air Cleaner Assembly
Intake Manifold
Surge Tank - Air Intake
Fuel Metering System
Engine Coolant Temperature Sensor(ECT)
Mass Air Flow Sensor(MAF)
Manifold Absolute Pressure Sensor(MAP)
Vehicle Speed Sensor(VSS)
Wheel Speed Sensor(WSS)
Fuel Injector
Fuel Delivery Line
Throttle Body
Throttle Position Sensor(TPS)
Idle Speed Control System
Oxygen Sensor(O2)
Pulsation Damper
Engine Control Module(ECM)
Transmission Control Module(TCM)
Ignition System
Spark Plugs
Spark Plugs Cable Set
Ignition Coil
Camshaft Position Sensor(CMPS)
Crankshaft Position Sensor(CKPS)
Valve Timing System
CVVT Assy
Oil Control Valve Assy
Oil Temperature Sensor
Sedona
1~41내지 2009.2.20 1:55 PM 페이지24
Federal Emission Control Warranty
Federal
Emission Control Warranty
PARTS DESCRIPTION
Evaporative Control System
Vapor Storage Canister
Canister Close Valve(CCV)
Purge Control Solenoid Valve(PCSV)
Fuel Pump
Fuel Tank
Fuel Filler Cap
Fuel Tank Pressure Sensor(FTP)
ORVR(Vent) Valve
Rollover(Cut) Valve
Positive Crankcase Ventilation System
PCV Valve and Hose
Exhaust Gas Recirculation System
EGR Valve
EGR Control Solenoid Valve
Catalyst and Exhaust System
Exhaust Manifold Catalytic Assembly
Exhaust Pipe(Manifold to Catalyst)
Catalytic Converter Assembly
Miscellaneous Items Used In Above Systems
Hose, Clamps,Gasket or Seals
Wires, Harnesses Connectors
All Sensor(Switches,Solenoid Valves) associated with the ECM
Onboard Emission Diagnostic Device
Malfunction Indicator Light and Bulb
Data Link Connector
24
Sedona
Sportage
4 Cyl.
Sportage
V6
Borrego
V6
Borrego
V8
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
8/80
5/60
8/80
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
1~41내지 2009.2.20 1:55 PM 페이지25
California Emission Control Warranty Statement
Manufacturer’s Warranty Coverage
The California Air Resources Board and Kia Motors
America, Inc., are pleased to explain the emission
control system warranty on your 2010 Kia vehicle. In
California, new motor vehicles must be designed, built
and equipped to meet the State’s stringent anti-smog
standards. Kia must warrant the emission control
system on your Kia vehicle for the periods of time
listed below provided there has been no abuse, neglect
or improper maintenance of your Kia vehicle.
Your emission control system may include parts such
as the carburetor or fuel-injection system, the ignition
system, catalytic converter, and engine computer. Also
included may be hoses, belts, connectors and other
emission-related assemblies. Where a warrantable
condition exists, Kia will repair your Kia vehicle at no
cost to you including diagnosis, parts and labor.
For 3 years or 50,000 miles, whichever first occurs:
1. If your Kia vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be made
by Kia to ensure that your vehicle passes the
inspection. This is your emission control system
PERFORMANCE WARRANTY.
2. If any emission-related part on your Kia vehicle is
defective, the part will be repaired or replaced by
Kia. This is your short-term emission control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles for emission related parts,
whichever first occurs :
(8 years or 80,000 miles for Federal Emission
Control Warranty)
If an emission-related part listed in this warranty
booklet specially noted with coverage for 7 years
or 70,000 miles is defective, the part will be
repaired or replaced by Kia. This is your long-term
emission control system DEFECTS WARRANTY.
For 2010 SULEV (Super Ultra Low Emission Vehicle)
vehicle certified as partial zero-emission vehicle
(PZEV) only, all parts covered under the
PERFORMANCE WARRANTY and the DEFECT
WARRANTY, which are listed in this warranty booklet
on the Emission Warranty Parts List, are warranted for
15 years or 150,000 miles, whichever occurs first.
25
California
Emission Control Warranty
Your Warranty Rights And Obligations
California
Emission Control Warranty
1~41내지 2009.2.20 1:55 PM 페이지26
Owner’s Warranty Responsibilities
Coverage
As the Kia vehicle owner, you are responsible for the
performance of the required maintenance listed in your
owner’s manual. Kia recommends that you retain all
receipts covering maintenance on your vehicle but Kia
cannot deny warranty solely for the lack of receipts or
for your failure to ensure the performance of all
scheduled maintenance.
Kia Motors America, Inc. (Kia), warrants to the owner
that any vehicle certified for sale in the State of California
and registered in the State of California is designed, built
and equipped so as to conform with the emissions
standards adopted by the California Air Resources Board.
Kia warrants that this vehicle is free from defects in
material and workmanship which would cause any part on
this vehicle which affects emissions to fail to conform
with applicable requirements or to fail to pass a required
state smog check test for 3 years or 50,000 miles,
whichever occurs first. Kia also warrants that, any part on
the warranted emissions parts list in this warranty and
installed as original equipment, is free from defects in
material and workmanship which would cause this
vehicle to fail to conform with applicable regulations for 7
years or 70,000 miles, whichever first occurs.
You are responsible for presenting your Kia vehicle to a
Kia dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of
time, not to exceed 30 days.
As the Kia vehicle owner, you should also be aware that
Kia may deny you warranty coverage if your Kia vehicle
or a part has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
For 2010 SULEV (Super Ultra Low Emission Vehicle)
vehicle certified as partial zero-emission vehicle
(PZEV) only, all parts covered under the
PERFORMANCE WARRANTY and the DEFECT
WARRANTY, which are listed in this warranty booklet
on the Emission Warranty Parts List, are warranted for
15 years or 150,000 miles, whichever occurs first.
If you have any questions regarding your warranty rights
and responsibilities, you should contact Kia Motors
America, Inc., Consumer Affairs Department at 1-800333-4Kia or the California Air Resource Board at 9528
Telstar Avenue, El Monte, CA 91731.
26
1~41내지 2009.2.20 1:55 PM 페이지27
Warranty Service
To obtain warranty service, return the vehicle to any
authorized Kia dealer. Service will be performed without
charge for diagnosis, parts and labor. In case of
emergency, see Emergency Service Instructions.
Exclusions
How Long Does The Warranty Last
This warranty does not apply to failures caused by abuse,
tampering or lack of maintenance; or to any vehicle on
which the odometer mileage has been altered so that the
vehicle’s actual mileage cannot be determined.
The warranty shall apply for 3 years or 50,000 miles,
whichever occurs first, except that those parts listed on
the warranted parts list are covered for 7 years or 70,000
miles, whichever first occurs, for 2010 SULEV (Super
Ultra Low Emission Vehicle) vehicle certified as partial
zero-emission vehicle (PZEV) only, all parts covered
under the PERFORMANCE WARRANTY and the
DEFECT WARRANTY, which are listed in this warranty
booklet on the Emission Warranty Parts List, are
warranted for 15 years or 150,000 miles ,whichever
occurs first. Where parts are scheduled for replacement as
required maintenance, the warranty shall apply until the
first scheduled maintenance point listed in the Owner’s
Manual. This warranty begins on the date the vehicle is
delivered to the original purchaser or on the date the
vehicle is first placed in service, whichever occurs first.
STATEMENT OF OWNER’S RIGHTS AND
OBLIGATIONS
What Is Covered By The Warranty
If a vehicle fails a state Smog Check test during the
coverage period, Kia will repair the vehicle so that it will
pass a state Smog Check retest. The owner should take the
vehicle to any authorized dealer for Warranty repairs and
present a copy of the failed Smog Check test report to the
dealer. If the owner is not notified within 30 days that a
performance warranty claim is not valid then the
manufacture is required to repair the vehicle free of charge.
27
California
Emission Control Warranty
In addition, if a warranted part fails because of a defect,
Kia will repair or replace it at any authorized Kia dealer.
Any other parts damaged by the failure of a warranted
part will also be repaired or replaced. The repair and/or
replacement will be made at no charge to the owner for
parts, labor and diagnosis. For emergency situations, see
the instructions under Emergency Service.
California
Emission Control Warranty
1~41내지 2009.2.20 1:55 PM 페이지28
What The Owner Must Do
Parts
It is your responsibility to perform the required
maintenance and use the vehicle in accordance with
Kia’s written instructions. Warranty coverage will not be
denied solely because there is no record of maintenance.
However, failures caused by lack of required
maintenance are not covered by the warranty. To avoid
questions as to whether the vehicle maintenance has
been performed, Kia urges that you retain all receipts
and/or maintenance records indicating that service has
been performed on the vehicle and these documents
should be transferred to any subsequent owner of the
vehicle.
IT IS RECOMMENDED THAT ANY REPLACEMENT
PARTS USED FOR MAINTENANCE OR FOR THE
REPAIR OF EMISSIONS CONTROL SYSTEMS BE
NEW, GENUINE KIA PARTS. However, the warranty
obligations are not dependent upon the use of any
particular brand of replacement parts. The owner may
elect to use non-Kia parts for maintenance purposes. Use
of replacement parts which are not of equivalent quality
may impair the effectiveness of emissions control
systems.
What Is Not Covered By Emission Warranty
Malfunctions in any part caused by misuse, alteration,
tampering, disconnection or improper or inadequate
maintenance.
Service
MAINTENANCE SERVICE CAN BE PERFORMED
BY ANY QUALIFIED SERVICE OUTLET OR BY
THE OWNER. HOWEVER, EXCEPT IN AN
EMERGENCY SITUATION (SEE EMERGENCY
SERVICE), WARRANTY SERVICE MUST BE
PERFORMED BY AN AUTHORIZED KIA DEALER.
Damage to catalytic converter due to use of leaded
gasoline.
Damage resulting from fire, accident, negligence, act of
God or other events beyond the control of Kia.
Maintenance replacement parts (such as spark plugs)
beyond the first scheduled replacement point.
28
1~41내지 2009.2.20 1:55 PM 페이지29
Any vehicle on which the odometer mileage has been
altered so that actual vehicle mileage cannot readily be
determined. (When the Owner replaces the speedometer
or has it replaced by a repair facility, then the
“Speedometer Replacement Record” on the inside front
cover must be filled in by an Authorized Kia Dealer.)
Loss or damage to personal property, loss of revenue,
commercial loss or other matter not specifically
included.
Damage resulting from the use of a non-Kia part.
ATTACHED IS A LIST OF COMPONENTS
WARRANTED AGAINST DEFECTS IN MATERIAL
AND WORKMANSHIP FOR 7 YEARS OR 70,000
MILES ON VEHICLES/ENGINES AS NOTED.
Emergency Service
If emergency Emission Control System Warranty service
is required and the owner is unable to readily locate an
authorized Kia dealer or if a warranted part is not
available within 30 days, then, repairs may be performed
at any available service establishment, or by the owner,
using any replacement part. Kia will reimburse the
owner for the owner’s expenses including diagnostic
29
California
Emission Control Warranty
charges for such emergency repair or replacement at
Kia’s suggested retail price for all warranted parts
replaced and labor charges based on Kia’s recommended
time allowance for the warranty repair and the
geographically appropriate hourly labor rate. Replaced
parts and copies of paid original receipts must be
available for presentation to Kia as a condition of
reimbursement for these emergency repairs. In addition,
the owner must provide Kia a detailed description
indicating why the situation was considered an
emergency and why an authorized Kia dealer was not
available. Additional information may be obtained by
calling 1-800-333-4Kia. A repair not being complete
within 30 days constitutes an emergency.
Incidental or consequential damages such as loss of use
of the vehicle, loss of time, inconvenience, expense for
gasoline, telephone, travel or lodging.
1~41내지 2009.2.20 1:55 PM 페이지30
California Emission Control Warranty
California
Emission Control Warranty
PARTS DESCRIPTION
Rio
Soul
1.6/2.0
Forte
2.0/2.4
Forte
Optima
2.0/2.4(SULEV) 4 Cyl.
Optima
V6
Rondo
4 Cyl.
Rondo
2.4(SULEV)
Rondo
V6
Air Induction System
Air Cleaner Assembly
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Intake Manifold
7/70
7/70
7/70
7/70
7/70
7/70
7/70
7/70
7/70
Surge Tank & Air intake
7/70
7/70
Fuel Metering System
Engine Coolant Temperature Sensor(ECT)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Mass Air Flow Sensor(MAF)
5/60
5/60
5/60
5/60
5/60
Manifold Absolute Pressure Sensor(MAP)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Vehicle Speed Sensor(VSS)
Wheel Speed Sensor(WSS)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Fuel Injector
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Fuel Delivery Line
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Throttle Body
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Throttle Position Sensor(TPS)
5/60
5/60
Idle Speed Control System
5/60
5/60
Oxygen Sensor(O2)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Pulsation Damper
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Engine Control Module(ECM)
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
Transmission Control Module(TCM)
Ignition System
Spark Plugs
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Spark Plugs Cable Set
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Ignition Coil
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Camshaft Position Sensor(CMPS)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Crankshaft Position Sensor(CKPS)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Valve Timing System
CVVT Assy
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Oil Control Valve Assy
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Oil Temperature Sensor
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Spark plugs shall be warranted for the emissions warranty period, or the first scheduled replacement time or mileage, whichever occurs first.
This Limited California Emission Control Warranty applies ONLY to SULEV vehicles which are first sold as new vehicles by dealers in
California or any other states adopting and mandating the California Emission Standards. These warranties do not provide any further
warranty coverage beyond what is required by state law.
30
1~41내지 2009.2.20 1:55 PM 페이지31
California Emission Control Warranty
PARTS DESCRIPTION
Rio
Soul
Forte
Forte Optima Optima
1.6/2.0 2.0/2.4 2.0/2.4(SULEV) 4 Cyl.
V6
Rondo Rondo Rondo
4 Cyl. 2.4(SULEV) V6
31
California
Emission Control Warranty
Evaporative Control System
Vapor Storage Canister
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Canister Close Valve(CCV)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Purge Control Solenoid Valve(PCSV)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Fuel Pump
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Fuel Pump Module
5/60
Fuel Tank
7/70
5/60
5/60
5/60
7/70
7/70
7/70
7/70
7/70
Fuel Filler Cap
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Fuel Tank Pressure Sensor(FTP)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
ORVR(Vent) Valve
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Rollover(Cut) Valve
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Positive Crankcase Ventilation System
PCV Valve and Hose
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Exhaust Gas Recirculation System
EGR Valve
EGR Control Solenoid Valve
Catalyst and Exhaust System
Exhaust Manifold Catalytic Assembly
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
Exhaust Pipe(Manifold to Catalyst)
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Catalytic Converter Assembly
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
8/80
Miscellaneous Items Used In Above Systems
Hose, Clamps,Gasket or Seals
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Wires, Harnesses Connectors
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
All Sensor(Switches,Solenoid Valves) associated with the ECM 5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
5/60
Spark plugs shall be warranted for the emissions warranty period, or the first scheduled replacement time or mileage, whichever occurs first.
This Limited California Emission Control Warranty applies ONLY to SULEV vehicles which are first sold as new vehicles by dealers in
California or any other states adopting and mandating the California Emission Standards. These warranties do not provide any further
warranty coverage beyond what is required by state law.
1~41내지 2009.2.20 1:55 PM 페이지32
California Emission Control Warranty
California
Emission Control Warranty
PARTS DESCRIPTION
Sedona
3.8L
Sportage
4 Cyl.
Sportage
V6
Borrego
V6
Borrego
V8
Air Induction System
Air Cleaner Assembly
5/60
5/60
5/60
5/60
5/60
Intake Manifold
7/70
7/70
5/60
5/60
5/60
Surge Tank & Air Intake
7/70
7/70
7/70
Fuel Metering System
Engine Coolant Temperature Sensor(ECT)
5/60
5/60
5/60
5/60
5/60
Mass Air Flow Sensor(MAF)
5/60
5/60
5/60
5/60
5/60
Manifold Absolute Pressure Sensor(MAP)
5/60
5/60
Vehicle Speed Sensor(VSS)
5/60
5/60
Wheel Speed Sensor(WSS)
5/60
5/60
5/60
Fuel Injector
5/60
5/60
5/60
5/60
5/60
Fuel Delivery Line
5/60
5/60
5/60
5/60
5/60
Throttle Body
5/60
5/60
5/60
5/60
5/60
Throttle Position Sensor(TPS)
5/60
5/60
Idle Speed Control System
5/60
5/60
Oxygen Sensor(O2)
5/60
5/60
5/60
5/60
5/60
Pulsation Damper
5/60
5/60
Engine Control Module(ECM)
8/80
8/80
8/80
8/80
8/80
Transmission Control Module(TCM)
8/80
Ignition System
Spark Plugs
5/60
5/60
5/60
5/60
5/60
Spark Plugs Cable Set
5/60
5/60
5/60
5/60
5/60
Ignition Coil
5/60
5/60
5/60
5/60
5/60
Camshaft Position Sensor(CMPS)
5/60
5/60
5/60
5/60
5/60
Crankshaft Position Sensor(CKPS)
5/60
5/60
5/60
5/60
5/60
Valve Timing System
CVVT Assy
5/60
5/60
5/60
5/60
Oil Control Valve Assy
5/60
5/60
5/60
5/60
Oil Temperature Sensor
5/60
5/60
5/60
5/60
Spark plugs shall be warranted for the emissions warranty period, or the first scheduled replacement time or mileage, whichever occurs first.
This Limited California Emission Control Warranty applies ONLY to SULEV vehicles which are first sold as new vehicles by dealers in
California or any other states adopting and mandating the California Emission Standards. These warranties do not provide any further
warranty coverage beyond what is required by state law.
32
1~41내지 2009.2.20 1:55 PM 페이지33
California Emission Control Warranty
PARTS DESCRIPTION
Sedona
Sportage
4 Cyl.
Sportage
V6
Borrego
V6
Borrego
V8
33
California
Emission Control Warranty
Evaporative Control System
Vapor Storage Canister
5/60
5/60
5/60
5/60
5/60
Canister Close Valve(CCV)
5/60
5/60
5/60
5/60
5/60
Purge Control Solenoid Valve(PCSV)
5/60
5/60
5/60
5/60
5/60
Fuel Pump
5/60
5/60
5/60
5/60
5/60
Fuel Tank
7/70
7/70
7/70
7/70
7/70
Fuel Filler Cap
5/60
5/60
5/60
5/60
5/60
Fuel Tank Pressure Sensor(FTP)
5/60
5/60
5/60
5/60
5/60
ORVR(Vent) Valve
5/60
5/60
5/60
5/60
5/60
Rollover(Cut) Valve
5/60
5/60
5/60
5/60
5/60
Positive Crankcase Ventilation System
PCV Valve and Hose
5/60
5/60
5/60
5/60
5/60
Exhaust Gas Recirculation System
EGR Valve
EGR Control Solenoid Valve
Catalyst and Exhaust System
Exhaust Manifold Catalytic Assembly
8/80
8/80
8/80
8/80
8/80
Exhaust Pipe(Manifold to Catalyst)
5/60
5/60
5/60
5/60
5/60
Catalytic Converter Assembly
8/80
8/80
8/80
8/80
8/80
Miscellaneous Items Used In Above Systems
Hose, Clamps,Gasket or Seals
5/60
5/60
5/60
5/60
5/60
Wires, Harnesses Connectors
5/60
5/60
5/60
5/60
5/60
All Sensor(Switches,Solenoid Valves) associated with the ECM
5/60
5/60
5/60
5/60
5/60
Spark plugs shall be warranted for the emissions warranty period, or the first scheduled replacement time or mileage, whichever occurs first.
This Limited California Emission Control Warranty applies ONLY to SULEV vehicles which are first sold as new vehicles by dealers in
California or any other states adopting and mandating the California Emission Standards. These warranties do not provide any further
warranty coverage beyond what is required by state law.
1~41내지 2009.2.20 1:55 PM 페이지34
Replacement Parts and Accessories Limited Warranty
Warranty Period
Replacement Parts and
Accessories Limited Warranty
Kia Motors America, Inc. warrants that Kia genuine
replacement parts and Kia Accessories are free from
defects in materials or workmanship, subject to the
following terms and conditions.
•
Replacement Parts
Replacement Kia parts (except battery) installed
by an Authorized Kia Dealer under warranty are
covered for the greater of (1) the duration of the
New Vehicle Limited Warranty or (2) the first 12
months from the date of installation of the
replacement Kia part or 12,000 miles.
This warranty covers genuine Kia new or
remanufactured replacement parts and Kia Accessories
sold by an Authorized Kia Dealer. This includes Kia
Accessories installed by an Authorized Kia Dealer or
Kia Motors America, Inc. prior to the retail delivery of a
new Kia Vehicle.
•
Replacement Kia Battery
This warranty applies only to Genuine Kia
replacement batteries purchased from an
Authorized Kia Dealer in the United States.
Genuine Kia replacement batteries are covered
by a limited warranty for the period of 36
months from the date of installation, regardless
of mileage. During the first 12 months of the
warranty period a defective Kia replacement
battery will be replaced at no charge for the new
battery, labor or installation. If a Kia replacement
battery fails during the last 24 months of the 36month warranty period, you will receive a prorated credit toward the purchase of a new Kia
An Authorized Kia Dealer will either repair or replace
any replacement part or accessory to correct any
problem covered by this warranty. If the part or
accessory was installed by an Authorized Kia Dealer or
Kia, it will be repaired or replaced without charge for
parts and labor to the owner; if it was installed by
anyone else, it will be repaired or replaced without
charge for the parts, but the labor charge will be your
responsibility.
34
1~41내지 2009.2.20 1:55 PM 페이지35
battery. You are responsible for all diagnostic,
labor and installation charges.
Pro-Ration Chart:
Customer Portion Warranty Portion
13-16 months
10%
90%
17-20 months
30%
70%
21-23 months
45%
55%
24-26 months
60%
40%
27-30 months
75%
25%
31-33 months
85%
15%
34-36 months
90%
10%
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
35
Replacement Parts and
Accessories Limited Warranty
Months Of Use
1~41내지 2009.2.20 1:55 PM 페이지36
Replacement Parts and
Accessories Limited Warranty
•
Accessories
counter and installed by other than a Kia dealer
is warranted for twelve (12) months/unlimited
mileage. The warranty covers repair or
replacement of the part only and does not cover
labor.
A Genuine Kia accessory installed by Kia or an
Authorized Kia Dealer on a new vehicle at the
time of, or prior to the vehicle’s date of delivery
to the original retail purchaser, or the date the
vehicle is first put into service, is covered under
the New Vehicle Limited Warranty and is limited
to 60 months from the date of original retail
delivery date of first use, or 60,000 miles,
whichever occurs first.
What Is Not Covered
A Genuine Kia accessory installed by an
Authorized Kia Dealer after the vehicle was
delivered to the original retail purchaser or first
put into service shall be warranted for twelve
(12) months or twelve thousand (12,000) miles,
whichever occurs first, from the date of purchase
or installation of the accessory.
An air conditioning system installed by Kia or an
Authorized Kia Dealer covered for twelve(12)months or twelve thousand(12,000) miles,
whichever occurs first, or the remainder of the
New Vehicle Limited Warranty, whichever is
greater, from the date of installation. Over-TheCounter : Genuine Kia Parts Including
(Audio,Air-Conditioning),Genuine
Kia
accessories or service parts,purchased over-the36
•
Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
•
Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
•
Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
•
Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
•
Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
•
Replacement parts or accessories used in
applications for which they are not designed.
1~41내지 2009.2.20 1:55 PM 페이지37
Replacement parts or accessories installed
improperly by other than an Authorized Kia
Dealer or Kia.
•
Any replacement part or accessory without
proof of purchase or replacement date.
To Get Warranty Service
You must take your Kia Vehicle, along with this
manual and proof of purchase or replacement date,
to an Authorized Kia Dealer in the United States
during its normal service hours. If you have any
questions or need assistance regarding this
warranty, refer to “When You Need to Talk to
Kia” starting on page 43.
• Non-Kia replacement parts or accessories which
an Authorized Kia Dealer may sell or install on
your Kia Vehicle.
Limited Liability
The liability of Kia Motors America, Inc. under
this warranty is limited solely to the repair or
replacement of Kia-supplied parts, defective in
materials or workmanship, by an Authorized Kia
Dealer at its place of business, and specifically
does not include any expense of or related to
transportation to such a dealer or payment for loss
of use of the Kia Vehicle during warranty repairs.
Other Terms
The “Other Terms” stated on page 10 in the New
Vehicle Limited Warranty also apply to this
warranty.
37
Replacement Parts and
Accessories Limited Warranty
•
Scheduled Maintenance Record
1~41내지 2009.2.20 1:55 PM 페이지38
The service records on this and the following pages have
been designed to include the signature of your Authorized
Kia Dealer representative or other repair establishment
representative. This signed form is evidence of
completion of maintenance services and should be kept
with the receipts, repair orders and invoices in the glove
box. All records should be given to any subsequent owner
of the Kia Vehicle. Claims made during the warranty
term will not qualify under the warranty if resulting from
lack of maintenance rather than from defective material or
workmanship
Scheduled Maintenance Intervals
For your reference, the chart below shows the basic
intervals of the scheduled maintenance. Refer to your
Owner’s Manual to make sure of the complete schedule.
NORMAL
DRIVING
CONDITION
7,500 MILES
or
7.5 MONTHS
SEVERE
DRIVING
CONDITION*
5,000 MILES
or
5 MONTHS
Pre-Delivery Inspection
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #1
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #2
Mileage:
R.O. Number:
Date:
Authorized
Signature:
*Refer to your Owner’s Manual for the specific conditions.
Dealership:
38
1~41내지 2009.2.20 1:55 PM 페이지39
Service #6
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
Service #4
Mileage:
R.O. Number:
Service #7
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
Service #5
Mileage:
R.O. Number:
Service #8
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
39
Scheduled Maintenance Record
Service #3
Mileage:
R.O. Number:
Scheduled Maintenance Record
1~41내지 2009.2.20 1:55 PM 페이지40
Service #9
Mileage:
R.O. Number:
Service #12
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
Service #10
Mileage:
R.O. Number:
Service #13
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
Service #11
Mileage:
R.O. Number:
Service #14
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
40
1~41내지 2009.2.20 1:55 PM 페이지41
Service #18
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
Service #16
Mileage:
R.O. Number:
Service #19
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
Service #17
Mileage:
R.O. Number:
Service #20
Mileage:
R.O. Number:
Date:
Date:
Authorized
Signature:
Authorized
Signature:
Dealership:
Dealership:
41
Scheduled Maintenance Record
Service #15
Mileage:
R.O. Number:
42~114내지 2009.2.19 11:28 AM 페이지42
Dealer Certification
The undersigned Dealer wants you to know that at the time your new Kia Vehicle is being delivered:
1.
Based upon written notification furnished by the manufacturer, we have knowledge that this Kia Vehicle is covered by an Environmental Protection
Agency (EPA) Certificate of Conformity.
2.
We have made a visual inspection. This inspection is limited to those emission control devices or portions thereof which are visible without removal or
adjustment of any vehicle component or system of the Kia Vehicle, whether emissions related or otherwise. Based upon such visual inspection, there are
no apparent deficiencies in the installation of emission control devices by the manufacturer. (“Emission control device” is limited to all devices installed
on a Kia Vehicle for the sole or primary purpose of controlling Kia Vehicle’s emissions which were not in general use prior to 1968.)
3.
We have performed all emission control system preparation required by the manufacturer prior to the sale of the Kia Vehicle, as set forth in the current
pre-delivery service manual provided by the manufacturer.
4.
Except as may be provided in Paragraph 5 below, the Kia Vehicle warrantor shall remedy free of charge to the customer, under terms of the warrantor’s
emission performance warranty, if this Kia Vehicle fails to pass an EPA-approved emission test under BOTH of the following conditions:
5.
a.
If such test is prior to the expiration of three months or 4,000 miles (whichever comes first) from date or mileage at time of delivery to the
ultimate buyer.
b.
If the Kia Vehicle has been maintained and used in accordance with the manufacturer’s written instructions for proper maintenance and use.
Check here if the Kia Vehicle is a company car or demonstrator and complete the following:
The Kia Vehicle with which this statement is delivered was placed in service as a demonstrator or company car prior to delivery. The manufacturer’s
emission performance warranty period commenced on the date the vehicle was first placed in service, namely on
Month
Day
Year
NOTE
The dealer makes no representation or warranty that the emission control system or any part thereof is without defect nor that the system will properly
perform. The warrantor’s emission performance warranty referred to above, furnished with this Kia Vehicle, is solely that of the warrantor. This statement is
required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder.
Dealership Name:
42
42~114내지 2009.2.19 11:28 AM 페이지43
To Our Customer
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added customer benefit, Roadside Assistance is
provided on all new 2010 model Kia Vehicles from the
date the vehicle is delivered to the first retail buyer or
otherwise put into use (in-service date), whichever is
earlier, for a period of 60 months or 60,000 miles,
whichever is earlier, subject to the terms, conditions and
exclusions set forth in this manual.
* Roadside Services are limited to a maximum of $75
per occurrence.
More information regarding the services available under
Kia’s Roadside Assistance program is available in your
Kia Vehicle’s Owner’s Manual. These services
43
When you need to talk to Kia and Roadside Assistance
generally include:
• Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
• Out of gas assistance (out of gas assistance is limited
to a maximum of 2 times per year and a maximum
of 2 gallons of gasoline)*
• Flat tire assistance*
• Jump start assistance*
• Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
• Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
This section contains information about Kia’s Roadside
Assistance Program, contacting Kia Motors America
and the BBB AUTO LINE. Please review the
procedures on the next few pages. They are provided to
help resolve any concerns you may have with your
vehicle or dealership. Feel free to contact us at any time.
When you need to talk to Kia and Roadside Assistance
42~114내지 2009.2.19 11:28 AM 페이지44
Kia’s toll free Roadside Assistance hot line is staffed 24
hours a day, 365 days a year and is accessible by dialing
1-800-333-4Kia (4542). Please note that you must
provide your Vehicle Identification Number (VIN) to
verify coverage at the time of your call. The VIN can be
found on the dash of your vehicle on the driver’s side, on
the door jamb of the driver’s door, your vehicle’s
registration or proof of insurance card.
Kia Motors America reserves the right to limit or deny
services or other benefits to any owner or driver when,
in Kia Motors America's judgment, the claims and/or
service requests are excessive in frequency or type of
occurrence.
The following is not covered under Roadside
Assistance:
Any Kia vehicle that has ever been or should be
issued a “Salvage” title or similar "branded" title
under any state's law or has been declared a "total
loss" or equivalent by a financial institution or
insurance company.
44
42~114내지 2009.2.19 11:28 AM 페이지45
Kia Owner Satisfaction and Assistance
Both Kia Motors America and your Kia dealer are dedicated to serving all of your automotive needs. Your complete
satisfaction is our primary concern. Your Kia dealer is available to assist you with all of your automobile sales, parts
and service requirements.
If, however a situation arises that has not been addressed to your satisfaction, we ask that you take the following steps:
Discuss the situation with the dealership management. If a problem still exists, contact the dealership General Manager
or Owner. Your Kia dealership is best equipped to resolve the matter for you.
STEP 2 :
If the problem has still not been addressed to your satisfaction, please contact our Kia Customer Assistance Center
using our toll free number:
1-800-333-4KIA(4542)
45
Consumer Affairs Procedures
STEP 1 :
Consumer Affairs Procedures
42~114내지 2009.2.19 11:28 AM 페이지46
To assist you the Customer Assistance Center will ask for the following information:
• Your name, address and telephone number
• Vehicle identification number(on dashboard and on label installed on the driver’s door).
• Date of purchase
• Current odometer reading
• Your Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily address the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the Council of Better Business
Bureaus and is provided at no cost to you. You may contact them at:
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Blvd.
Arlington, VA 22203
800-955-5100
46
42~114내지 2009.2.19 11:28 AM 페이지47
The purpose of the AUTO LINE is to settle disputes between vehicle manufacturers and customers. The AUTO LINE
staff will record the details of your concern by telephone and will ask for the same information as in Step 2.
If you accept the decision, it will be legally binding on you and Kia. However, in some states, if the decision is not
accepted, it may be introduced either by you or Kia as evidence in subsequent court action. Disputes handled through
the BBB Auto Line process are usually resolved within 40 days of your contacting the BBB. If you have not contacted
Kia Motors America, Inc. first regarding your complaint, the arbitration process will take no longer than 47 days.
You must use BBB AUTO LINE prior to seeking remedies available to you through a court action pursuant to the
Magnuson-Moss Warranty Act (the “ACT”). In addition, you must use BBB AUTO LINE if you are required to do so
prior to seeking remedies available under the “Lemon Law” of your state. However, your state law permits and if you
choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that
option is still available to you. The following section has been developed with information on contacting Kia and on
the basic provisions of your State’s “Lemon Laws”. In some states, your Kia dealership may provide you with Lemon
Law disclosure information in addition to the booklet in accordance with state law. Other states may have their own
state-operated complaint resolution processes. Your eligibility for this program is determined by your vehicle’s age,
mileage and other contributing factors.
47
Consumer Affairs Procedures
The AUTO LINE program consists of two parts - mediation and arbitration. The BBB AUTO LINE staff will provide
suggestions for resolving the problem during mediation. If a satisfactory resolution has not been achieved during
mediation, you will have the opportunity to present your case personally before an impartial person or three person
panel. This is the arbitration part of AUTO LINE. The arbitrator(s) will make a decision after the arbitration hearing.
42~114내지 2009.2.19 11:28 AM 페이지48
NOTICE TO CONSUMERS STATE OF ALABAMA
Alabama Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
48
42~114내지 2009.2.19 11:28 AM 페이지49
NOTICE TO CONSUMERS STATE OF ALASKA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
1)
notify Kia at the address below and its dealer, by certified mail, of the problem with your vehicle before 60
days have elapsed after the expiration of the express warranty on the one-year period after the date of delivery
of the motor vehicle to the original owner, whichever occurs first, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
49
Alaska Consumer Notice
In addition, in order to seek remedies under your state Lemon Law, you must first:
42~114내지 2009.2.19 11:28 AM 페이지50
NOTICE TO CONSUMERS STATE OF ARIZONA
Arizona Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies under your state Lemon Law and remedies which
are not created by the Magnuson-Moss Warranty Act, you need not use BBB AUTO LINE, although that option is still
a available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state’s Lemon Law, you must first:
1)
notify Kia at the address below, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
50
42~114내지 2009.2.19 11:28 AM 페이지51
NOTICE TO CONSUMERS STATE OF ARKANSAS
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under Arkansas Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
For further information regarding your rights and obligations under the Arkansas Lemon Law, you may contact the
Consumer Protection Division of the Office of the Arkansas Attorney General at (501)682-6150.
51
Arkansas Consumer Notice
If your vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, you may be entitled under the provisions of the Arkansas "Lemon Law" to a
replacement or repurchase of the vehicle. Should you seek a repurchase or replacement under your state Lemon Law,
you must use BBB AUTO LINE, Kia's third-party arbitration program administered by the Council of Better Business
Bureaus, which has been certified by the Arkansas Attorney General, prior to initiating court action. However, if you
choose to seek other remedies under your state Lemon Law and remedies which are not created by the Magnuson-Moss
Warranty Act, you need not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지52
NOTICE TO CONSUMERS STATE OF CALIFORNIA
California Consumer Notice
1. Kia participates in BBB AUTO LINE, a mediation/arbitration program administered by the Council of Better
Business Bureaus (4200 Wilson Boulevard, Arlington, Virginia 22203) through local Better Business Bureaus.
If you have a problem arising under a Kia’s written new vehicle warranty, we encourage you to bring it to our
attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims arising under a Kia’s
written new vehicle limited warranty must be filed with the BBB within six (6) months after the expiration of the
warranty.
To file a claim with BBB Auto Line, call 1-800-955-5100. Your call will be automatically directed to the
appropriate BBB AUTO LINE office in California. There is no charge for this call.
2. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name
and Vehicle Identification Number (VIN) of your vehicle, and a statement of the nature of your problem or
complaint. You will also be asked to provide the approximate date of your acquisition of the vehicle, the vehicle's
current mileage, the approximate date and mileage at the time your problem was first brought to the attention of Kia
or one of our dealers, and a statement of the relief you are seeking.
BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not
wish to participate in mediation, eligible customers may present their case to an arbitrator at an informal hearing.
The arbitrator's decision should ordinarily be issued 40 days from the time your complaint is filed (47 days if you
did not first contact Kia about your problem).
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first,
52
42~114내지 2009.2.19 11:28 AM 페이지53
the same life-threatening nonconformity (a condition likely to cause death or serious bodily injury if the vehicle is
driven) has been subject to repair 2 or more times by Kia or its representatives or the same nonconformity (a defect
or malfunction which substantially impairs the use, value or safety of the vehicle) has been subject to repair 4 or
more times by Kia or its representatives and the buyer has notified Kia of the need for the repair of the
nonconformity.
These presumptions shall only apply if you have at least once directly notified Kia of the need to repair the
nonconformity. Such notice must be sent to:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
53
California Consumer Notice
California Civil Code Section 1793.22(b) also creates a presumption that a reasonable number of attempts have
occurred if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever
occurs first, a vehicle is out of service by reason of repair of nonconformities by Kia or its representatives for a
cumulative total of more than 30 calendar days after delivery to the buyer.
42~114내지 2009.2.19 11:28 AM 페이지54
4 REMEDIES YOU MAY SEEK IN BBB AUTO LINE:
In using the BBB AUTO LINE, you may seek repairs, reimbursement for past repairs, incidental/collateral
damages, and the repurchase or replacement of your vehicle.
California Consumer Notice
IF YOU SEEK THE REPURCHASE OF YOUR VEHICLE, you may seek up to the following amounts for
problems arising under your Kia written new vehicle warranty:
FOR OWNED VEHICLES: (a) The actual price paid for the vehicle, including any charges for transportation and
Kia-installed options, but excluding non-Kia items installed by a dealer or the buyer; (b) Collateral charges such as
sales tax, license fees, registration fees, and other official fees; and (c) Reasonable expenses incident to a vehicle
nonconformity, including (1) reasonable repair, towing and rental car costs actually incurred by you; and (2)
prepayment penalties, early termination charges and earned finance charges, if actually paid, incurred, or to be
incurred (this does not include charges for which you are justly responsible). A deduction for damage to your
vehicle and/or for your use of the vehicle may be made.
FOR LEASED VEHICLES:
TO THE LESSOR:
a. Pay-off amount due pursuant to the lease agreement MINUS amount of any security deposit held by lessor MINUS
amount of any refund due to the lessor for the unexpired term of a service contract or insurance included in the
lease agreement.
TO THE LESSEE:
a. Collateral Charges. Collateral charges such as sales/use tax paid by lessee up to date of repurchase and license
fees, registration fees, and other official fees paid by lessee; PLUS
b. Incidental Damages. Reasonable expenses incident to the nonconformity, including reasonable repair, towing and
rental car costs actually incurred by the lessee; PLUS
54
42~114내지 2009.2.19 11:28 AM 페이지55
c. Amount of any security deposit held by lessor; PLUS
d. The amount of any trade-in or deposit made by lessee (capitalized cost reduction); PLUS
e. Total base monthly payments made by lessee to lessor.
A deduction for damage to your vehicle and/or for your use of the vehicle may be made. A deduction may also be
made if the Arbitrator determines that the lessee is justly responsible for early termination charges or other charges.
arising under Kia’s written new vehicle limited warranty: (a) a new motor vehicle substantially identical to the
vehicle replaced; (b) any sales or use tax, license fees, registration fees, and other official fees which you are
obligated to pay in connection with the replacement; and (c) reasonable expenses incident to the nonconformity,
including reasonable repair, towing, and rental car costs actually incurred by you.
A deduction for damage to your vehicle and/or for your use of the vehicle may be made.
WHEN A REPAIR OR REIMBURSEMENT for past repairs is awarded for problems arising under Kia’s written
new vehicle limited warranty, the Arbitrator may also award incidental damages (reasonable expenses incident to
the claimed defect or malfunction, including repair, towing and rental car costs incurred by the customer) when the
Arbitrator has determined the warranty has failed its essential purpose.
5. You are free to reject the decision issued by a BBB AUTO LINE Arbitrator. If you reject the decision, you will be
free to pursue further legal action.
If you accept the Arbitrator's decision, Kia will be bound by the decision, and will comply with the decision within
a
reasonable time, not to exceed 30 days, after we receive notice of your acceptance of the decision.
6. Please call BBB AUTO LINE for further details as to your eligibility for this program at (800) 955-5100.
55
California Consumer Notice
IF YOU SEEK THE REPLACEMENT OF YOUR VEHICLE, you may seek up to the following for problems
42~114내지 2009.2.19 11:28 AM 페이지56
NOTICE TO CONSUMERS STATE OF COLORADO
Colorado Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you seek a
replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court action. BBB
AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus. However, if you
choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO LINE.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated on this page.
In order to be entitled to the presumption of a reasonable number of repair attempts or days out of service under
Colorado Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
A notification form has been provided to assist you.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
56
42~114내지 2009.2.19 11:28 AM 페이지57
KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street)
(City)
(State)
(Zip)
Phone
(Home)
(Business)
(Model)
VIN
(Year)
Date of Purchase
Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification by certified mail of the nonconformity is required in order for the consumer to obtain
remedies under the Colorado Lemon Law.
57
Colorado Consumer Notice
Vehicle Information
Colorado Consumer Notice
42~114내지 2009.2.19 11:28 AM 페이지58
58
42~114내지 2009.2.19 11:28 AM 페이지59
NOTICE TO CONSUMERS STATE OF CONNECTICUT
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of the Connecticut “Lemon Law” to a replacement or repurchase of the vehicle. To
exercise your Lemon Law rights, you must first report the condition in writing to Kia at the address listed below.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
59
Connecticut Consumer Notice
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
42~114내지 2009.2.19 11:28 AM 페이지60
NOTICE TO CONSUMERS STATE OF DELAWARE
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Delaware Consumer Notice
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding you Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
60
42~114내지 2009.2.19 11:28 AM 페이지61
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA
Should you seek a replacement or repurchase under the Lemon Law, you must resort to the Board of Consumer Claims
Arbitration prior to initiating court action.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below or an
authorized Kia dealer of the problem with your vehicle within 18,000 miles of operation or two years following the
original delivery of the vehicle, whichever is earlier.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
61
District of Columbia Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
42~114내지 2009.2.19 11:28 AM 페이지62
District of Columbia Consumer Notice
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA
NOTICE TO PURCHASER
IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE
MANUFACTURER, ITS AGENT, OR AUTHORIZED DEALER IS
UNABLE TO REPAIR OR CORRECT ANY NONCONFORMITY,
DEFECT OR CONDITION WHICH RESULTS IN SIGNIFICANT
IMPAIRMENT OF THE MOTOR VEHICLE, THE MANUFACTURER, AT
THE OPTION OF THE CONSUMER, SHALL REPLACE THE MOTOR
VEHICLE WITH A COMPARABLE MOTOR VEHICLE, OR ACCEPT
RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND
REFUND THE CONSUMER THE FULL PURCHASE PRICE,
INCLUDING ALL SALES TAX, LICENSE FEES, REGISTRATION FEES,
AND ANY SIMILAR GOVERNMENT CHARGES. IF YOU HAVE ANY
QUESTIONS CONCERNING YOUR RIGHTS, YOU MAY CONTACT
THE DEPARTMENT OF CONSUMER AND REGULATORY AFFAIRS.
Signature of Purchaser
* “Consumer shall be provided a copy of this signed notice for his or her own records."
62
42~114내지 2009.2.19 11:28 AM 페이지63
NOTICE TO CONSUMERS STATE OF FLORIDA
If the new motor vehicle you have purchased or leased does not conform to the manufacturer's express warranty, you
may be entitled to a replacement or refund under the Florida Motor Vehicle Warranty Enforcement Act.
To exercise your rights, you first must notify the manufacturer in writing, after three attempts have been made to repair
the same nonconformity, of the need to repair the defect or condition in order to allow Kia a final attempt to cure the
nonconformity. This notice must be sent by registered or express mail to Kia at the address listed below. The Motor
Vehicles Defect Notification form is provided to you in the pamphlet "Consumer Guide to the Florida Lemon law"
found in the glove compartment of your vehicle.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
63
Florida Consumer Notice
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. To initiate arbitration, you must contact BBB AUTO LINE through their
800# provided on page 45 of this book. Should you seek a repurchase or replacement under your state Lemon Law,
you must use BBB AUTO LINE, prior to initiating court action. However, if you choose to seek other remedies under
any other law, you need not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지64
Georgia Consumer Notice
NOTICE TO CONSUMERS STATE OF GEORGIA
If during the “Lemon Law Rights Period”(which generally ends one year after the date of delivery of the vehicle or
after 12,000 miles) a condition arises that does not conform to applicable warranties and Kia or its dealers have not
repaired the vehicle after a reasonable number of repair attempts or the vehicle has been out of service for a specified
number of days, you may be entitled under the provisions of your state “Lemon Law” to repair of the nonconformity at
Kia’s expense or to a replacement or repurchase of the vehicle. Further, you are entitled to receive upon request, a copy
of any report or computer reading compiled by a Kia representative regarding inspection, diagnosis or test-drive of
your new Kia. Each time your vehicle is returned from being diagnosed or repaired under the “Lemon Law” rights
period or under a warranty, the Kia dealer shall provide you with a fully itemized, legible statement or repair order
indicating any diagnosis made, and all repairs which were performed.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. Should you seek a repurchase or replacement under your state Lemon Law,
you must use BBB AutoLine prior to filing for arbitration with the Georgia new motor vehicle arbitration panel or
initiating court action.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon law, you must first:
1) notify Kia at the address below, by certified mail, return receipt requested, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
64
42~114내지 2009.2.19 11:28 AM 페이지65
NOTICE TO CONSUMERS STATE OF HAWAII
If this vehicle does not conform to its applicable warranties, and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state "Lemon Law" to a replacement or repurchase of the vehicle. Written
noticication to Kia of the motor vehicle nonconformity at the address indicated below is required in order to become
eligible for a replacement or repurchase of the vehicle.
You may also be entitled to arbitration under a arbitration program certified and administered by your state. For further
information about your state's certified arbitration program, contact Kia at the address or toll-free number indicated
below.
Consumer Assistance Center
Kia Motors America, Inc.
P.O.Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
65
Hawaii Consumer Notice
Kia offers its customer third party arbitration through BBB AUTO LINE, a dispute resolution process administered by
the Council of Better Business Bureaus. For further information regarding arbitration through BBB AUTO LINE,
review pages 43-47 of this book or contact Kia at the address or toll-free number indicated below.
42~114내지 2009.2.19 11:28 AM 페이지66
NOTICE TO CONSUMERS STATE OF IDAHO
IMPORTANT : IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S LEMON
LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS.
HOWEVER, TO BE ENTITLED TO A REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY THE
MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN WRITING AND
GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE.
Idaho Consumer Notice
YOU ALSO HAVE A RIGHT TO SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM
WHICH THE MANUFACTURER MUST OFFER IN THIS STATE.
In order to exercise these legal rights, you must first :
1)
notify Kia at the address below of the problem with your vehicle,
2)
provide Kia with an opportunity to repair it, and
3)
use BBB AUTO LINE prior to initiating court action. BBB AUTO LINE is a third-party arbitration service
administered by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
66
42~114내지 2009.2.19 11:28 AM 페이지67
NOTICE TO CONSUMERS STATE OF ILLINOIS
If after a reasonable number of repair attempts, the new motor vehicle you purchased does not conform to Kia’s
express warranty, under the Illinois New Vehicle Buyer Protection Act you may be entitled to a new (or comparable)
replacement vehicle or, upon return of the car, to a refund of the full purchase price including all collateral charges, less
an allowance for your actual use. It is presumed that a reasonable number of repair attempts have been made if, during
one (1) year following delivery or 12,000 miles of use, whichever occurs first, there have been four or more
unsuccessful attempts to repair the same nonconformity, or the vehicle has been out of service for repair of
nonconformities for a total of thirty (30) or more business days.
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle,
2)
provide Kia with an opportunity to repair it, and
3)
use BBB AUTO LINE prior to initiating court action. BBB AUTO LINE, is a third-party arbitration service
administered by the Council of Better Business Bureaus. However, if you are dissatisfied with the decision
reached in the infomal dispute settlement procedure or the results of such a decision, you may bring a civil
action to enforce your right under the New Vehicle Buyer Protection Act.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
67
Illinois Consumer Notice
In order to exercise these legal rights, you must first:
42~114내지 2009.2.19 11:28 AM 페이지68
NOTICE TO CONSUMERS STATE OF INDIANA
IMPORTANT : If this vehicle is defective, you may be entitled under state law to a replacement or refund.
NOTICE
INDIANA LAW REQUIRES YOU TO USE A CERTIFIED ARBITRATION PROGRAM BEFORE SUING THE
MANUFACTURER OVER NEW CAR WARRANTY DISPUTES.
Indiana Consumer Notice
FAILURE TO ARBITRATE YOUR CLAIM MAY PRECLUDE YOU FROM MAINTAINING A LAWSUIT
UNDER 24-5-13-19.
Should you seek a replacement or refund under the Indiana Lemon Law, you must use the BBB AUTOLINE prior to
initiating court action.
BBB AUTOLINE is a third-party complaint resolution service administrated by the Coucil of Better Business Bureaus.
For additional information about the BBB AUTOLINE, review pages 43-47 on this book or contact Kia at the address
or toll-free number indicated below;
Consumer Assistance Center
Kia Motors America,Inc.
P.O. Box 52410
Irvine,CA 92619-2410
1-800-333-4Kia
68
42~114내지 2009.2.19 11:28 AM 페이지69
NOTICE TO CONSUMERS STATE OF IOWA
To contact the manufacturer, call or write to:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. Should you seek a repurchase or replacement under your state Lemon Law,
you must use BBB AutoLine prior to initiating any court action.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll free number indicated above.
69
Iowa Consumer Notice
“THE PURCHASER OR LESSEE OF THIS VEHICLE IS PROTECTED UNDER THE WARRANTY
PROVISIONS OF 1991 IOWA ACTS HOUSE FILE, 566, COMMONLY REFERRED TO AS THE “LEMON
LAW” IF THIS VEHICLE FAILS TO CONFORM TO THE MANUFACTURER’S EXPRESS WARRANTY
DURING THE TERM OF THE WARRANTY, THE FIRST TWO YEARS OF OWNERSHIP OR THE FIRST
24,000 MILES, WHICHEVER EXPIRES FIRST, AND THE NONCONFORMITY SUBSTANTIALLY IMPAIRS
THE VEHICLE, YOU MAY QUALIFY FOR A REFUND OR REPLACEMENT OF THIS VEHICLE. CONTACT
THE MANUFACTURER OF THE VEHICLE IF YOU BELIEVE THE VEHICLE FAILS TO CONFORM TO THE
MANUFACTURER’S EXPRESS WARRANTY. FOR FURTHER INFORMATION REGARDING YOUR RIGHTS
AND OBLIGATIONS UNDER LEMON LAW, CONTACT THE CONSUMER PROTECTION DIVISION OF THE
IOWA ATTORNEY GENERAL’S OFFICE AT: CONSUMER PROTECTION DIVISION, HOOVER STATE
OFFICE BUILDING, DES MOINES, IOWA 50319 OR CALL (515) 281-5926.”
42~114내지 2009.2.19 11:28 AM 페이지70
In addition, in order to seek remedies under your state Lemon Law you must first:
1)
notify Kia at the address above, by certified mail, registered mail or overnight service of the problem with
your vehicle, and
2)
provide Kia an opportunity to repair it
Iowa Consumer Notice
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
70
42~114내지 2009.2.19 11:28 AM 페이지71
NOTICE TO CONSUMERS STATE OF KANSAS
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
certified mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
71
Kansas Consumer Notice
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
42~114내지 2009.2.19 11:28 AM 페이지72
NOTICE TO CONSUMERS STATE OF KENTUCKY
Kentucky Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
72
42~114내지 2009.2.19 11:28 AM 페이지73
NOTICE TO CONSUMERS STATE OF LOUISIANA
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
73
Louisiana Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE.
42~114내지 2009.2.19 11:28 AM 페이지74
NOTICE TO CONSUMERS STATE OF MAINE
LEMON LAW INFORMATION: IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE. The Maine
“Lemon Law” (10 M.R.S.A. Sec’s. 1161-1169) provides protection for consumer buyers or lessees who have serious
problems with their new vehicle.
Maine Consumer Notice
UNDER THE LEMON LAW, YOU MAY HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE
VEHICLE IF:
1) There is a defect(s) which substantially impairs the use, safety, or value of the vehicle, AND
2) The defect(s) still exists or has recurred after either:
A. three or more repair attempts for the same defect, two or more which must be by the same dealer, or
B. being out of service by reason of repair for any combination of defects for a cumulative total of 15 or
more business days, AND
3) This unrepaired defect(s) happened within the Lemon Law’s term of protection: the manufacturer’s express
warranties, or the two-year period following the delivery date of the vehicle to the original consumer buyer or
lessee, or during the first 18,000 miles of operation, whichever comes first, AND
4) You notified the manufacturer that you wanted a refund or replacement vehicle and you gave the manufacturer
one final repair attempt of no more than 7 business days. FOR THIS VEHICLE YOU MUST NOTIFY THE
FOLLOWING PERSON OF THE DEFECTS AND THE RIGHT TO MAKE A FINAL REPAIR:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
Send this final repair letter by certified mail with a receipt, and keep a copy for your records.
IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE AFTER THESE LEMON LAW
STANDARDS HAVE BEEN MET, YOU HAVE A RIGHT TO HAVE YOUR CASE ARBITRATED BY THE STATE.
74
42~114내지 2009.2.19 11:28 AM 페이지75
This state-run arbitration is different from any manufacturer-sponsored program to which you may also be entitled.
Under the state program you will be sent a decision within 45 days of when you request for arbitration is accepted.
THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS
To request arbitration or to get further information, contact:
Should you seek a replacement or repurchase of your vehicle under the Maine Lemon Law, you must first resort to
BBB AUTO LINE or arbitration through the state-run program prior to initiating court action. BBB AUTO LINE is a
third-party arbitration service administered by the Council of Better Business Bureaus. However, if you choose to seek
other remedies that are not under the Maine Lemon Law, you need not use BBB AUTO LINE.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
75
Maine Consumer Notice
Attorney General’s Lemon Law Arbitration Program
Consumer & Antitrust Division
State House Station 6
Augusta, ME 04333
(207)626-8848
42~114내지 2009.2.19 11:28 AM 페이지76
NOTICE TO CONSUMERS STATE OF MARYLAND
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Maryland Consumer Notice
In order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, return receipt requested, of the problem with your vehicle,
and
2)
provide Kia an opportunity to repair it.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review pages 43-47
of this book or contact Kia at the address or toll-free number indicated below.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
76
42~114내지 2009.2.19 11:28 AM 페이지77
NOTICE TO CONSUMERS STATE OF MASSACHUSETTS
MASSACHUSETTS “LEMON LAW” INFORMATION:
IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE
UNDER THE LEMON LAW, YOU HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE VEHICLE IF:
A) there is a substantial defect(s), AND
B) the defect(s) still exists or has recurred after either:
1.
three or more repair attempts for the same defect, or
2.
being out of service by reason of repair for any combination of defects for a cumulative total of 15 or
more business days, within one year of 15,000 miles (whichever comes first) after original delivery, AND
C) the manufacturer has been notified of the defect(s) and given one final repair attempt of no more than seven
business days.
IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE AFTER THESE
STANDARDS HAVE BEEN MET, YOU HAVE THE RIGHT TO HAVE YOUR CASE ARBITRATED BY A
STATE-CERTIFIED ARBITRATOR.
This state-certified arbitration is different from any manufacturer-sponsored program to which you may also be entitled.
Under the state program, you will be sent a decision within 45 days of when your request for arbitration is accepted.
Under the law, you must request state-certified arbitration within 18 months of original delivery of the vehicle.
THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS.
77
Massachusetts Consumer Notice
The Massachusetts “Lemon Law,” MGI c. 90, s. 7N 1/2 provides protection for consumers who have serious problems
with their new vehicle.
42~114내지 2009.2.19 11:28 AM 페이지78
Massachusetts Consumer Notice
To request arbitration or to get information, contact:
Office of Consumer Affairs
and Business Regulation
One Ashburton Place
Boston, MA 02108
Lemon Law Information: (617) 727-7780, 1-888-283-3757
Kia offers its customers arbitration through BBB AUTO LINE, a complaint resolution service administered by the
Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review pages 43-47 of book
or contact Kia at the address or toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
78
42~114내지 2009.2.19 11:28 AM 페이지79
NOTICE TO CONSUMERS STATE OF MICHIGAN
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
79
Michigan Consumer Notice
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지80
Minnesota Consumer Notice
NOTICE TO CONSUMERS STATE OF MINNESOTA
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S
“LEMON LAW” TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE
PAYMENTS. HOWEVER, TO BE ENTITLED TO REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY
THE MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN WRITING
AND GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE. YOU ALSO HAVE A RIGHT TO
SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM, WHICH THE MANUFACTURER
MUST OFFER IN MINNESOTA.”
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. Should you seek a replacement or repurchase under your state Lemon Law,
you must use BBB AUTO LINE prior to initiating court action.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
80
42~114내지 2009.2.19 11:28 AM 페이지81
NOTICE TO CONSUMERS STATE OF MISSISSIPPI
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
81
Mississippi Consumer Notice
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB
AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지82
NOTICE TO CONSUMERS STATE OF MISSOURI
Missouri Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and:
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
82
42~114내지 2009.2.19 11:28 AM 페이지83
NOTICE TO CONSUMERS STATE OF MONTANA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must :
1)
notify Kia at the address below, by mail, of the problem with your vehicle, and:
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
83
Montana Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지84
NOTICE TO CONSUMERS STATE OF NEBRASKA
Nebraska Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must :
1)
notify Kia at the address below, by mail, of the problem with your vehicle, and:
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
84
42~114내지 2009.2.19 11:28 AM 페이지85
NOTICE TO CONSUMERS STATE OF NEVADA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of your vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, of
the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
85
Nevada Consumer Notice
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
42~114내지 2009.2.19 11:28 AM 페이지86
New Hampshire Consumer Notice
NOTICE TO CONSUMERS STATE OF NEW HAMPSHIRE
MOTOR VEHICLE ARBITRATION BOARD
The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased
(for two or more years) and/or registered in the State of New Hampshire. A new motor vehicle is defined as a
passenger vehicle, motorcycle, or truck with a gross vehicle weight not exceeding 9,000 pounds.
If, during the express warranty period, you discover a defect which substantially impairs the use, market value, or
safety or this vehicle, and it has not been successfully repaired after three repair attempts by the manufacturer, its agent,
or an authorized dealer, or it has been out of service by reason of repair of one or more nonconformities, defects, or
conditions for a cumulative total of thirty business days, you may be entitled to apply for a comparable replacement or
a refund of purchase price plus incidental damages less a reasonable allowance for use.
In order for a repair attempt to qualify, you must obtain a written repair order. Neither the manufacturer nor any agent
of the manufacturer (including the dealership service) may refuse to provide you with a written repair order at your
request.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You cannot use the New Motor Vehicle Arbitration Law if you elect to use the manufacturer’s dispute settlement
mechanism. Forms for electing to proceed before the New Hampshire Motor Vehicle Arbitration Board should be
included with your new vehicle on delivery.
You may not use the New Motor Vehicle Arbitration Law if you have stopped making payments on any lease or
financing agreement because of the vehicle’s condition.
The New Hampshire Motor Vehicle Arbitration Program includes other eligibility requirements which you must meet
to qualify.
86
42~114내지 2009.2.19 11:28 AM 페이지87
Kia offers its customers third-party arbitration through BBB AUTOLINE a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review page 43~47 of this book or contact Kia at the address or
toll-free number indicated below.
You may also wish to contact Kia at the following address:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
87
New Hampshire Consumer Notice
For information as to your rights under the New Motor Vehicle Arbitration Law or for additional forms, contact the
New Hampshire Motor Vehicle Arbitration Board, 10 Hazen Drive, Concord, New Hampshire 03305, telephone (603)
271-6383, or your dealer.
42~114내지 2009.2.19 11:28 AM 페이지88
NOTICE TO CONSUMERS STATE OF NEW JERSEY
New Jersey Consumer Notice
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER NEW JERSEY LAW TO
A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS. FOR COMPLETE INFORMATION
REGARDING YOUR RIGHTS AND REMEDIES UNDER THE RELEVANT LAW, CONTACT THE NEW JERSEY
DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT,
AT POST OFFICE BOX 45026, 124 HALSEY STREET, NEWARK, NEW JERSEY 07102, TEL. NO. (973)504-6226.”
The Lemon Law is a consumer protection law enacted by the New Jersey Legislature to assist consumers when they
purchase a new motor vehicle that develops repeated defects or lengthy unusable periods during the first two years or
18,000 miles (whichever comes first). A new motor vehicle is presumed a lemon if it has one or more defects that
continue to exist after three attempt at repairs, OR after the vehicle has been out of service for a total of 20 cumulative
calendar days. The law also provides procedures to quickly resolve disputes between a consumer and a manufacturer
and specific remedies when the uncorrected defect substantially impairs the use, value or safety of the new vehicle.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, return receipt requested, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
88
42~114내지 2009.2.19 11:28 AM 페이지89
NOTICE TO CONSUMERS STATE OF NEW MEXICO
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of your vehicle.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state’s Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
89
New Mexico Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지90
NOTICE TO CONSUMERS STATE OF NEW YORK
NEW CAR LEMON LAW BILL OF RIGHTS
(1) IN ADDITION TO ANY WARRANTIES OFFERED BY THE MANUFACTURER, YOUR NEW CAR, IF
PURCHASED AND REGISTERED IN NEW YORK STATE, IS WARRANTED AGAINST ALL MATERIAL
DEFECTS FOR EIGHTEEN THOUSAND MILES OR TWO YEARS, WHICHEVER COMES FIRST.
(2) YOU MUST REPORT ANY PROBLEMS TO THE MANUFACTURER, ITS AGENT, OR AUTHORIZED DEALER.
New York Consumer Notice
(3) UPON NOTIFICATION, THE PROBLEM MUST BE CORRECTED FREE OF CHARGE.
(4) IF THE SAME PROBLEM CANNOT BE REPAIRED AFTER FOUR OR MORE ATTEMPTS; OR IF YOUR CAR
IS OUT OF SERVICE TO REPAIR A PROBLEM FOR A TOTAL OF THIRTY DAYS DURING THE WARRANTY
PERIOD; OR IF THE MANUFACTURER OR ITS AGENT REFUSES TO REPAIR A SUBSTANTIAL DEFECT
OR CONDITION WITHIN TWENTY DAYS OF RECEIPT OF NOTICE SENT BY YOU TO THE
MANUFACTURER BY CERTIFIED MAIL, RETURN RECEIPT REQUESTED; THEN YOU MAY BE ENTITLED
TO EITHER A COMPARABLE CAR OR A REFUND OF YOUR PURCHASE PRICE, PLUS LICENSE AND
REGISTRATION FEES, MINUS A MILEAGE ALLOWANCE ONLY IF THE VEHICLE HAS BEEN DRIVEN
MORE THAN 12,000 MILES.
(5) A MANUFACTURER MAY DENY LIABILITY IF THE PROBLEM IS CAUSED BY ABUSE, NEGLECT, OR
UNAUTHORIZED MODIFICATIONS OF THE CAR.
(6) A MANUFACTURER MAY REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PURCHASE
PRICE IF THE PROBLEM DOES NOT SUBSTANTIALLY IMPAIR THE VALUE OF YOUR CAR.
(7) IF A MANUFACTURER HAS ESTABLISHED AN ARBITRATION PROCEDURE, THE MANUFACTURER MAY
REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PURCHASE PRICE UNTIL YOU FIRST
RESORT TO THE PROCEDURE.
(8) IF THE MANUFACTURER DOES NOT HAVE AN ARBITRATION PROCEDURE, YOU MAY RESORT TO ANY
REMEDY BY LAW AND MAY BE ENTITLED TO YOUR ATTORNEY’S FEES IF YOU PREVAIL.
(9) NO CONTRACT OR AGREEMENT CAN VOID ANY OF THESE RIGHTS.
90
42~114내지 2009.2.19 11:28 AM 페이지91
(10) AS AN ALTERNATIVE TO THE ARBITRATION PROCEDURE MADE AVAILABLE THROUGH THE
MANUFACTURER, YOU MAY INSTEAD CHOOSE TO SUBMIT YOUR CLAIM TO AN INDEPENDENT
ARBITRATOR, APPROVED BY THE ATTORNEY GENERAL. YOU MAY HAVE TO PAY A FEE FOR
SUCH AN ARBITRATION. CONTACT YOUR LOCAL CONSUMER AFFAIRS OFFICE OR ATTORNEY
GENERAL'S OFFICE TO FIND OUT HOW TO ARRANGE FOR INDEPENDENT ARBITRATION.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
certified mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
91
New York Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use either BBB AUTO LINE or your
state arbitration board prior to initiating court action. BBB AUTO LINE is a third-party arbitration service
administered by the Council of Better Business Bureaus. However, if you choose to seek other remedies that are not
under your state Lemon Law, you need not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지92
North Carolina Consumer Notice
NOTICE TO CONSUMERS STATE OF NORTH CAROLINA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle at least 10 days before
filing suit, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
92
42~114내지 2009.2.19 11:28 AM 페이지93
NOTICE TO CONSUMERS STATE OF NORTH DAKOTA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of your vehicle.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state’s Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
93
North Dakoda Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지94
NOTICE TO CONSUMERS STATE OF OHIO
IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO A
REPLACEMENT OR TO COMPENSATION.
NOTICE
Ohio Consumer Notice
OHIO LAW REQUIRES YOU TO USE A QUALIFIED ARBITRATION PROGRAM BEFORE SUING THE
MANUFACTURER OVER NEW CAR WARRANTY DISPUTES. FAILURE TO ARBITRATE YOUR CLAIM
MAY PRECLUDE YOU FROM MAINTAINING A LAWSUIT UNDER SECTION 1345.75 OF THE REVISED
CODE.
Should you seek a replacement or repurchase under Ohio Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party complaint resolution service administered by the Coundil of
Better Business Bureaus. For additional information about BBB AUTO LINE, review pages 43-47 of this book or
contact Kia at the address or toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
94
42~114내지 2009.2.19 11:28 AM 페이지95
NOTICE TO CONSUMERS STATE OF OKLAHOMA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state's Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
95
Oklahoma Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지96
NOTICE TO CONSUMERS STATE OF OREGON
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Oregon Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll- free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle (a request by you to use
BBB AUTO LINE to resolve your concerns would qualify as proper notification), and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
96
42~114내지 2009.2.19 11:28 AM 페이지97
NOTICE TO CONSUMERS STATE OF PENNSYLVANIA
If the new motor vehicle you have purchased does not conform to the manufacturer’s express warranty, the
Pennsylvania Automobile Lemon Law provides that the manufacturer may have to replace it or pay you a refund, at
your option.
Your Lemon Law rights only cover defects which occur within one year after delivery, 12,000 miles of use, or the term
of the express warranty, whichever comes first.
The law states that it is reasonable for the dealer, manufacturer, or its agent to make up to three separate attempts to
correct the same defect.
After three unsuccessful repair attempts, or after a total of thirty days in which the vehicle is out of service for repair,
you may be entitled to a comparable replacement vehicle or a refund of the purchase price less an allowance for your
actual use.
The manufacturer or dealer must provide you with an itemized statement of all repair work performed when your
vehicle is returned from service. Keep those records for future reference.
For more information, contact the Office of Attorney General, Bureau of Consumer Protection, Strawberry Square,
14th Floor, Harrisburg PA 17120
97
Pennsylvania Consumer Notice
If you discover a defect that substantially impairs the use, value, or safety of this vehicle, contact the manufacturer or
its authorized service and repair facility immediately.
Pennsylvania Consumer Notice
42~114내지 2009.2.19 11:28 AM 페이지98
If a dispute arises concerning a defect, you must resort to BBB AUTO LINE, a third-party complaint resolution service
offered by Kia and administered by the Council of Better Business Bureaus. However, if you choose to seek remedies
that are not created by the Pennsylvania Lemon Law, you need not use BBB AUTO LINE, although that option is still
available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
98
42~114내지 2009.2.19 11:28 AM 페이지99
NOTICE TO CONSUMERS STATE OF RHODE ISLAND
In addition, in order to seek remedies under your state Lemon Law, you must provide Kia with one additional repair
attempt.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
99
Rhode Island Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. You must use
either BBB AUTO LINE or the arbitration procedure established by Rhode Island’s Consumer Council prior to
initiating court action if you seek a replacement or repurchase of your vehicle. BBB AUTO LINE is a third-party
arbitration service administered by the Council of Better Business Bureaus. However, if you choose to seek remedies
that are not created by your state Lemon Law, you need not use BBB AUTO LINE or the procedure established by the
Rhode Island Consumer Council, although the option of using BBB AUTO LINE is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지100
South Carolina Consumer Notice
NOTICE TO CONSUMERS STATE OF SOUTH CAROLINA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
100
42~114내지 2009.2.19 11:28 AM 페이지101
NOTICE TO CONSUMERS STATE OF SOUTH DAKOTA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
101
South Dakota Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지102
NOTICE TO CONSUMERS STATE OF TENNESSEE
Tennessee Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
102
42~114내지 2009.2.19 11:28 AM 페이지103
NOTICE TO CONSUMERS STATE OF TEXAS
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, and the non-conformity creates a serious safety hazard or substantially impairs
the use or market value of the vehicle, you may be entitled under the provisions of your state “Lemon Law” to a
replacement or repurchase of the vehicle. Should you seek a replacement or repurchase under your state Lemon Law,
you must resort to the Texas Motor Vehicle Commission’s resolution process prior to initiating court action.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a dispute resolution service administered by
the Council of Better Business Bureaus (BBB), to equitably resolve your concerns. This service is offered at no cost to
you. BBB AUTO LINE decision is binding on Kia, but not on you.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle and,
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
103
Texas Consumer Notice
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
42~114내지 2009.2.19 11:28 AM 페이지104
NOTICE TO CONSUMERS STATE OF UTAH
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Utah Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
104
42~114내지 2009.2.19 11:28 AM 페이지105
NOTICE TO CONSUMERS STATE OF VERMONT
The Vermont Lemon Law applies to new motor vehicles sold or leased (for two or more years) or registered in the
State of Vermont. A new motor vehicle is defined a passenger vehicle or truck, with a gross vehicle weight of 12,000
pounds or less, still under the manufacturer’s express warranty.
You may be entitled to apply for a comparable replacement vehicle or prorated refund if :
you discover a defect during the express warranty period which substantially impairs the use, market value or
safety of this vehicle which has not been sucessfully repaired after three repair attempts by an authorized
dealer, with at least the first repair occuring under the express warranty; or
2)
this vehicle has been out of service for repair for a cumulative total of thirty (30) calendar days within the
express warranty.
A written repair order or examination must be obtained for a repair attempt to qualify towards meeting the
presumption of reasonable repair.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You may not use the Lemon Law if you elect to use the manufacturer’s dispute settlement mechanism or if you have
stopped making payments on any finance agreement.
The New Motor Vehicle Arbitration program includes other eligibility requirements that you must meet to qualify.
Forms to initiate the New Motor Vehicle Arbitration process should be included with your new vehicle upon delivery.
105
Vermont Consumer Notice
1)
42~114내지 2009.2.19 11:28 AM 페이지106
Vermont Consumer Notice
For information as to your rights under the Lemon Law or to request forms, contact :
New Motor Vehicle Arbitration
Agency of Transportation - Drawer 33
Policy & Hearing Section
National Life Records Center Building
Montpelier, VT 05633 - 5001
Telephone : 802-828-2943 Facsimile : 802-828-2413
Telecommunications Relay Service, TTY/TDD:1-800-253-0191
www.state.vt.us/atg/Lemon.htm
Kia offers its customer third-party arbitration through BBB AUTOLINE a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review page 43~47 of this book or contact Kia at the address or
toll-free number indicated below.You may also wish to contact Kia directly at the following address :
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
106
42~114내지 2009.2.19 11:28 AM 페이지107
NOTICE TO CONSUMERS STATE OF VIRGINIA
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Kia offers its customers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
107
Virginia Consumer Notice
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
42~114내지 2009.2.19 11:28 AM 페이지108
NOTICE TO CONSUMERS STATE OF WASHINGTON
Washington Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, you may be entitled under the provisions of your state “Lemon Law” to a
replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use your state sponsored new motor
vehicle arbitration board, or Kia's third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the Council of Better Business Bureaus, prior to initiating court action.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address of
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
certified mail, of the problem with your vehicle and your request for eigher a refund or replacement of the vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
108
42~114내지 2009.2.19 11:28 AM 페이지109
NOTICE TO CONSUMERS STATE OF WEST VIRGINIA
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO
A REPLACEMENT OR TO COMPENSATION. HOWEVER, TO BE ENTITLED TO A REPLACEMENT
OR TO COMPENSATION, YOU MUST FIRST NOTIFY THE MANUFACTURER OF THE PROBLEM IN
WRITING AND PROVIDE THE MANUFACTURER AN OPPORTUNITY TO REPAIR THE VEHICLE.”
However, if you choose to seek other remedies that are not under your state Lemon law, you need not use BBB AUTO
LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
109
West Virginia Consumer Notice
Should you seek replacement or repurchase under Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third party arbitration service administered by the council of Better Business
Bureaus.
42~114내지 2009.2.19 11:28 AM 페이지110
NOTICE TO CONSUMERS STATE OF WISCONSIN
IMPORTANT : If this vehicle is defective, you may be entitled under state law to a replacement or refund
NOTICE
Wisconsin Consumer Notice
WISCONSIN LAW REQUIRES YOU TO USE A CERTIFIED ARBITRATION PROGRAM BEFORE SUING
THE MANUFACTURER OVER NEW CAR WARRANTY DISPUTES.
FAILURE TO ARBITRATE YOUR CLAIM MAY PRECLUDE YOU FROM MAINTAINING A LAWSUIT
UNDER 218.0171
Should you seek a replacement or refund under the Wisconsin Lemon Law, you must use the BBB AUTOLINE prior
to initiating court action.
BBB AUTOLINE is a third-party complaint resolution service administrated by the Coucil of Better Business Bureaus.
For additional information about the BBB AUTOLINE, review pages 43-47 on this book or contact Kia at the address
or toll-free number indicated below;
Consumer Assistance Center
Kia Motors America,Inc.
P.O. Box 52410
Irvine,CA 92619-2410
1-800-333-4Kia
110
42~114내지 2009.2.19 11:28 AM 페이지111
NOTICE TO CONSUMERS STATE OF WYOMING
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
For additional information about BBB AUTO LINE, review pages 43-47 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1)
notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2)
provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA
111
Wyoming Consumer Notice
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
42~114내지 2009.2.19 11:28 AM 페이지112
Notes
112
42~114내지 2009.2.19 11:28 AM 페이지113
Notes
113
2010 W/B(KMA) 표지 2009.2.19 11:19 AM 페이지1
P/N UM 100 PS 002
2010
©2010 KIA MOTORS AMERICA, INC.
WARRANTY AND CONSUMER INFORMATION MANUAL